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Ihre Kompetenzen in der Google Cloud Console anwenden

kothai rajendran

Mitglied seit 2025

Diamond League

11970 Punkte
Customer Experience with Google AI Architecture Earned Dez 9, 2025 EST
Performance Measurement Earned Dez 9, 2025 EST
Leverage data with Customer Experience Insights Earned Dez 4, 2025 EST
Agent Summarization (Custom) Earned Dez 4, 2025 EST
Integrate Agent Assist with Telephony and Chatbot Systems Earned Dez 4, 2025 EST
Modernize Infrastructure and Applications with Google Cloud Earned Dez 4, 2025 EST
Innovating with Google Cloud Artificial Intelligence Earned Dez 4, 2025 EST
Create Conversational Agents with Stateful Flows Earned Dez 4, 2025 EST
Exploring Data Transformation with Google Cloud Earned Dez 4, 2025 EST
Digital Transformation with Google Cloud Earned Dez 4, 2025 EST
Conversational AI Voice and Chat Integrations Earned Dez 2, 2025 EST
Extend Conversational Agents Functionality with Webhooks and Tools Earned Dez 2, 2025 EST
Ihre Organisation mit generativen KI-Agenten voranbringen Earned Nov 14, 2025 EST
Generative KI-Apps heben Ihre Arbeit auf das nächste Level Earned Nov 14, 2025 EST
Die vielfältigen Formen generativer KI Earned Nov 14, 2025 EST
Generative KI: Grundlegende Konzepte Earned Nov 14, 2025 EST
Generative KI ist mehr als nur Chatbots Earned Nov 14, 2025 EST
Extend CX Agents with Vertex AI Search data stores Earned Okt 13, 2025 EDT
Incorporate Generative Features into Conversational Agent Flows Earned Okt 13, 2025 EDT
Stateful Flows Earned Okt 10, 2025 EDT
Generative Playbooks Earned Okt 10, 2025 EDT
Introduction to Gemini Enterprise for Customer Experience Earned Okt 9, 2025 EDT

In this course you will learn the key architectural considerations that need to be taken into account when designing for the implementation of Conversational AI solutions.

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This course explores the fundamentals of the feedback loop process for Conversational Agent development and introduces the native capabilities within Conversational Agents that support it. You will also learn about advanced methods and tools to monitor the performance of your Conversational agent in Conversational Agents.

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In this course you will learn how to leverage Customer Experience Insights (CX Insights) to uncover hidden information from your contact center data to increase operational efficiency and drive data-driven business decisions.

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In this course you will learn how Conversational AI Agent Assist can help distill complex customer interactions into concise and clear summaries. Please note Dialogflow CX was recently renamed to Conversational Agents, Virtual agent renamed to Conversational agent, and CCAI Insights were renamed to Conversational Insights, and this course is in the process of being updated to reflect the new product names for Dialogflow CX, and Virtual Agent, CCAI Insights.

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In this course you will learn how Agent Assist can enhance the productivity of human agents while interacting with customers through the voice channel, as well as the options available for integration with other platforms in the Conversational AI ecosystem.

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Many traditional enterprises use legacy systems and applications that can't stay up-to-date with modern customer expectations. Business leaders often have to choose between maintaining their aging IT systems or investing in new products and services. "Modernize Infrastructure and Applications with Google Cloud" explores these challenges and offers solutions to overcome them by using cloud technology. Part of the Cloud Digital Leader learning path, this course aims to help individuals grow in their role and build the future of their business.

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Artificial intelligence (AI) and machine learning (ML) represent an important evolution in information technologies that are quickly transforming a wide range of industries. “Innovating with Google Cloud Artificial Intelligence” explores how organizations can use AI and ML to transform their business processes. Part of the Cloud Digital Leader learning path, this course aims to help individuals grow in their role and build the future of their business.

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Discover flows in Conversational Agents and learn how to build deterministic chat and voice experiences with language models. Explore key concepts like drivers, intents, and entities, and how to use them to create conversational agents.

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Cloud technology can bring great value to an organization, and combining the power of cloud technology with data has the potential to unlock even more value and create new customer experiences. “Exploring Data Transformation with Google Cloud” explores the value data can bring to an organization and ways Google Cloud can make data useful and accessible. Part of the Cloud Digital Leader learning path, this course aims to help individuals grow in their role and build the future of their business.

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There's much excitement about cloud technology and digital transformation, but often many unanswered questions. For example: What is cloud technology? What does digital transformation mean? How can cloud technology help your organization? Where do you even begin? If you've asked yourself any of these questions, you're in the right place. This course provides an overview of the types of opportunities and challenges that companies often encounter in their digital transformation journey. If you want to learn about cloud technology so you can excel in your role and help build the future of your business, then this introductory course on digital transformation is for you. This course is part of the Cloud Digital Leader learning path.

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Learn about building conversational AI voice and chat integrations, including how telephony systems can connect with Google to enable phone-based interactions within the Conversational AI ecosystem. Explore key topics such as the differences between chat and voice conversations, the writing process for creating conversation scripts, and the beginning of the interrogative series and closing sequence.

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Connect conversational agents to external systems and APIs to expand what agents can do, designing an end-to-end system that is resilient, fault-tolerant and secure.

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„Ihre Organisation mit generativen KI-Agenten voranbringen“ ist der fünfte und letzte Kurs des Lernpfads „Gen AI Leader“. In diesem Kurs erfahren Sie, wie Unternehmen mit benutzerdefinierten generativen KI-Agenten spezifische geschäftliche Herausforderungen meistern können. Sie lernen, wie Sie einen einfachen Agenten für generative KI erstellen, und machen sich mit den Komponenten dieser Agenten vertraut, z. B. mit Modellen, Reasoning Loops und Tools.

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„Generative KI-Apps heben Ihre Arbeit auf das nächste Level“ ist der vierte Kurs des Lernpfads „Generative AI Leader“. In diesem Kurs werden die auf generativer KI basierenden Anwendungen von Google vorgestellt, zum Beispiel Gemini für Workspace und NotebookLM. Darin werden Konzepte wie Fundierung, Retrieval-Augmented Generation, das Erstellen effektiver Prompts und das Entwickeln automatisierter Workflows erläutert.

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„Die vielfältigen Formen generativer KI“ ist der dritte Kurs des Lernpfads „Generative AI Leader“. Generative KI verändert die Art und Weise, wie wir arbeiten und mit der Welt um uns herum interagieren. Aber wie können Sie als Führungskraft die Möglichkeiten von KI nutzen, um echte Geschäftsergebnisse zu erzielen? In diesem Kurs lernen Sie die verschiedenen Ebenen der Entwicklung von generativen KI-Lösungen, die Angebote von Google Cloud und die Faktoren kennen, die bei der Auswahl einer Lösung zu berücksichtigen sind.

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„Generative KI: Grundlegende Konzepte“ ist der zweite Kurs des Lernpfads „Generative AI Leader“. In diesem Kurs lernen Sie die grundlegenden Konzepte der generativen KI kennen. Sie erfahren, wie sich KI, ML und generative KI unterscheiden und wie generative KI geschäftliche Herausforderungen mithilfe verschiedener Datentypen bewältigt. Außerdem erhalten Sie Einblicke in die Strategien von Google Cloud, um die Einschränkungen von Foundation Models zu überwinden, und in die wichtigsten Herausforderungen für eine verantwortungsbewusste und sichere KI-Entwicklung und ‑Bereitstellung.

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„Generative KI ist mehr als nur Chatbots“ ist der erste Kurs des Lernpfads „Generative AI Leader“ und hat keine Voraussetzungen. In diesem Kurs geht es nicht nur um die Grundlagen von Chatbots, sondern auch um das wahre Potenzial von generativer KI für Ihr Unternehmen. Sie lernen Konzepte wie Foundation Models und Prompt Engineering kennen, die für die Nutzung der Leistungsfähigkeit von generativer KI entscheidend sind. Außerdem werden wichtige Überlegungen behandelt, die Sie bei der Entwicklung einer erfolgreichen Strategie für generative KI für Ihr Unternehmen berücksichtigen sollten.

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In this course, you'll learn to develop AI agents that answer questions using websites, documents, or structured data. You will explore AI Applications and understand the advantages of data store agents, including their scalability and security. You'll learn about different data store types and also discover how to connect data stores to agents and add personalization for enhanced responses. Finally, you'll gain insights into common search configurations and troubleshooting techniques.

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Explore the Generative AI features for Conversational Agents and how to incorporate them into stateful Flows. Discover the possibilities with Generators, Generative Fallback, and Data Stores, as well as best practices and security settings for using these features.

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Discover flows in Conversational Agents and learn how to build deterministic chat and voice experiences with language models. Explore key concepts like drivers, intents, and entities, and how to use them to create conversational agents.

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Explore Playbooks and their implementation of the ReAct pattern for building conversational agents. You will learn how to construct a Playbook, set up goals and instructions to build a chatbot in natural language, and learn to test and deploy your solution.

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This course explores the different products and capabilities of Gemini Enterprise for Customer Experience, including CX Agent Studio, Agent Assist and CX Insights. Additionally, it covers the foundational principles of conversation design to craft engaging and effective experiences that emulate human-like experiences specific to the Chat channel.

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