In this course, you learn about data engineering on Google Cloud, the roles and responsibilities of data engineers, and how those map to offerings provided by Google Cloud. You also learn about ways to address data engineering challenges.
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This course aims to equip conversational designers and builders with the concepts and practical skills to design, build, and test sophisticated, multi-agent, and multimodal Customer Experience agents using Customer Experience Agent Studio (CX Agent Studio).
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Transform your understanding of customer service with this course on Gemini Enterprise for Customer Experience (GECX) and its powerful generative AI capabilities. You'll start by tracing the journey of contact centers, understanding how they've evolved and where gen AI is propelling them next. Then, you'll gain a deep understanding of the core building blocks within the GECX solution, seeing how each component contributes to delivering exceptional customer experiences. The course concludes by exploring the robust business case for GECX, along with practical use cases and the various user personas that benefit from this innovative solution. Explore other content in the Gemini Agent Ready (GEAR) program.
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In this course you will learn how to leverage Conversational Insights to uncover hidden information from your contact center data to increase operational efficiency and drive data-driven business decisions.
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Gen AI: Beyond the Chatbot is the first course of the Gen AI Leader learning path and has no prerequisites. This course aims to move beyond the basic understanding of chatbots to explore the true potential of generative AI for your organization. You explore concepts like foundation models and prompt engineering, which are crucial for leveraging the power of gen AI. The course also guides you through important considerations you should make when developing a successful gen AI strategy for your organization.
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This course will teach you how to build conversational experiences for Conversational Agents using Generative Playbooks. You'll start with an introduction to playbooks and learn how to set up your first one. You'll also learn about the importance of testing, as well as key production considerations like quota limits and integration. The course concludes with a case study that shows how to use playbooks for generative steering. Explore other content in the Gemini Agent Ready (GEAR) program.
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Introduction to Data Engineering on Google Cloud
Earned трав. 17, 2026 EDT
Customer Experience Agent Studio: Fundamentals
Earned лют. 26, 2026 EST
Conversational AI and its Engagement Framework
Earned лют. 12, 2026 EST
Conversational Insights
Earned лют. 12, 2026 EST
Gen AI: Beyond the Chatbot
Earned лют. 5, 2026 EST
Create Agents with Generative Playbooks
Earned лист. 12, 2025 EST