Menjadi anggota sejak 2023
Configure and Maintain CCaaS as an Admin
Earned Apr 6, 2025 EDT
Manage Functions and Reporting with CCaaS
Earned Apr 1, 2025 EDT
Handle Consumer Interactions with CCaaS
Earned Mar 29, 2025 EDT
Generative AI Fundamentals - Bahasa Indonesia
Earned Des 3, 2023 EST
Pengantar AI Generatif
Earned Des 3, 2023 EST
Configure and Maintain CCaaS as an Admin is a course that provides end users with essential learning about the core features, functionality, reporting, and configuration information most relevant to the role. This course is most appropriate for those who perform administrative functions to support the operation of the contact center as well as analyze, troubleshoot, and configure the platform to best meet the demands of customers. Although this program will review some monitoring and reporting aspects, those topics are explored in depth in the course titled "Managing Functions and Reporting with CCaSS." Explore other content in the Gemini Agent Ready (GEAR) program.
Manage Functions and Reporting with CCaaS provides end-users with essential training about the core features, functionality, monitoring, reporting, and configuration information that is most relevant to the role. This course is most appropriate for those at the managerial level of the contact center who are tasked with monitoring the effectiveness, efficiency, and KPI attainment for all consumer interactions. While this program will review some aspects of settings and configuration options, the major focus is on reporting functionality in CCaaS.
This course teaches contact center agents about the core agent features and functionality in Contact Center as a Service (CCaaS). CCaaS is a unified contact center platform that accelerates an organization's ability to leverage and deploy contact centers without relying on multiple technology providers. This course is most appropriate for those who handle consumer interactions via chat and call.
Dapatkan badge keahlian dengan menyelesaikan kursus Introduction to Generative AI, Introduction to Large Language Models, dan Introduction to Responsible AI. Dengan berhasil menyelesaikan kuis akhir, Anda membuktikan pemahaman Anda tentang konsep dasar AI generatif. Badge keahlian adalah badge digital yang diberikan oleh Google Cloud sebagai pengakuan atas pengetahuan Anda tentang produk dan layanan Google Cloud. Pamerkan badge keahlian Anda dengan menampilkan profil Anda kepada publik dan menambahkannya ke profil media sosial Anda.
Ini adalah kursus pengantar pembelajaran mikro yang bertujuan untuk mendefinisikan AI Generatif, cara penggunaannya, dan perbedaannya dari metode machine learning konvensional. Kursus ini juga membahas beberapa Alat Google yang dapat membantu Anda mengembangkan aplikasi AI Generatif Anda sendiri.