Participante desde 2023
Contact Center AI: Conversational Design Fundamentals
Earned Oct 24, 2023 EDT
Google Cloud Big Data and Machine Learning Fundamentals - Português Brasileiro
Earned Jul 25, 2023 EDT
Welcome to "CCAI Conversational Design Fundamentals", the first course in the "Customer Experiences with Contact Center AI" series. In this course, learn how to design customer conversational solutions using Contact Center Artificial Intelligence (CCAI). You will be introduced to CCAI and its three pillars (Dialogflow, Agent Assist, and Insights), and the concepts behind conversational experiences and how the study of them influences the design of your virtual agent. After taking this course you will be prepared to take your virtual agent design to the next level of intelligent conversation.
Este curso apresenta os produtos e serviços de Big Data e machine learning do Google Cloud que auxiliam no ciclo de vida de dados para IA. Ele explica os processos, os desafios e os benefícios de criar um pipeline de Big Data e modelos de machine learning com a Vertex AI no Google Cloud.