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Aditya Sahu

Date d'abonnement : 2024

Ligue d'Argent

7105 points
Handle Consumer Interactions with CCaaS Earned juil. 22, 2024 EDT
Responsible AI: Applying AI Principles with Google Cloud Earned juil. 22, 2024 EDT
[DEPRECATED]Introduction to Responsible AI Earned juil. 22, 2024 EDT
Introduction to Large Language Models Earned juil. 22, 2024 EDT
Introduction to Generative AI Earned juil. 22, 2024 EDT
Google Cloud Data Analytics Essentials Earned juil. 22, 2024 EDT
Prompt Design in Agent Platform Earned juil. 22, 2024 EDT
Introduction to Cloud Identity Earned juil. 21, 2024 EDT

This course teaches contact center agents about the core agent features and functionality in Contact Center as a Service (CCaaS). CCaaS is a unified contact center platform that accelerates an organization's ability to leverage and deploy contact centers without relying on multiple technology providers. This course is most appropriate for those who handle consumer interactions via chat and call.

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As the use of enterprise Artificial Intelligence and Machine Learning continues to grow, so too does the importance of building it responsibly. A challenge for many is that talking about responsible AI can be easier than putting it into practice. If you’re interested in learning how to operationalize responsible AI in your organization, this course is for you. In this course, you will learn how Google Cloud does this today, together with best practices and lessons learned, to serve as a framework for you to build your own responsible AI approach.

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This is an introductory-level microlearning course aimed at explaining what responsible AI is, why it's important, and how Google implements responsible AI in their products. It also introduces Google's 3 AI principles.

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This is an introductory level micro-learning course that explores what large language models (LLM) are, the use cases where they can be utilized, and how you can use prompt tuning to enhance LLM performance. It also covers Google tools to help you develop your own Gen AI apps. Explore other content in the Gemini Agent Ready (GEAR) program.

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This is an introductory level microlearning course aimed at explaining what Generative AI is, how it is used, and how it differs from traditional machine learning methods. It also covers Google Tools to help you develop your own Gen AI apps.

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Discover how to turn raw numbers into clear, data-driven decisions on Google Cloud. Through hands-on labs and practical real-world scenarios, this beginner-level course guides you through querying data in BigQuery, exploring trends in Looker, and crafting shareable, interactive reports in Data Studio.

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Complete the introductory Prompt Design in Agent Platform skill badge to demonstrate skills in the following: prompt engineering, image analysis, and multimodal generative techniques, within Agent Platform. Discover how to craft effective prompts, guide generative AI output, and apply Gemini models to real-world marketing scenarios. Explore other content in the Gemini Enterprise Agent Ready (GEAR) program.

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Introduction to Cloud Identity serves as the starting place for any new Cloud Identity, Identity/Access Management/Mobile Device Management admins as they begin their journey of managing and establishing security and access management best practices for their organization. This 15-30 hour accelerated, one-week course will leave you feeling confident to utilize the basic functions of the Admin Console to manage users, control access to services, configure common security settings, and much more. Through a series of introductory lessons, step-by-step hands-on exercises, Google knowledge resources, and knowledge checks, learners can expect to leave this training with all of the skills they need to get started as new Cloud Identity Administrators.

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