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Akash Govind Mhatugade

成为会员时间：2022

白银联赛

39459 积分
矢量搜索和嵌入 Earned Oct 15, 2026 EDT
Evaluate and Improve Agent Development Kit Agents Earned Oct 13, 2026 EDT
Deploy an Agent with Agent Development Kit (ADK) Earned Oct 9, 2026 EDT
Accelerate Development with Antigravity Earned Oct 9, 2026 EDT
Build Enterprise Agents with Code Execution on Gemini platform Earned Oct 8, 2026 EDT
Cost Estimation and Optimization for Agentic Solutions Earned Oct 8, 2026 EDT
Hill Climb Generative and Agentic Systems Earned Oct 8, 2026 EDT
Upgrade to the Latest Gemini Models Earned Oct 8, 2026 EDT
Evaluate Agents on Gemini platform Earned Oct 8, 2026 EDT
Evaluate Generative and Agentic Systems Earned Oct 8, 2026 EDT
Build Agents with the Agent Development Kit Earned Oct 8, 2026 EDT
Build with the Managed Agents API on Gemini platform Earned Oct 7, 2026 EDT
Accelerate Agent Development with Antigravity and Agents CLI Earned Oct 7, 2026 EDT
使用 Agent Platform 探索生成式 AI Earned Oct 7, 2026 EDT
适用于生成式 AI 的机器学习运维 (MLOps) Earned Sep 9, 2026 EDT
面向开发者的 Responsible AI：公平性与偏见 Earned Sep 8, 2026 EDT
内置 Gemini 的 Google Workspace：AI 工作流基础知识 Earned Apr 7, 2026 EDT
Configure and Maintain CCaaS as an Admin Earned Mar 13, 2025 EDT
Manage Functions and Reporting with CCaaS Earned Mar 10, 2025 EDT
Handle Consumer Interactions with CCaaS Earned Mar 6, 2025 EST
[DEPRECATED] 借助 Gemini Enterprise 加速知识交流 Earned Feb 25, 2025 EST
Build generative virtual agents with API integrations Earned Oct 30, 2024 EDT
[DEPRECATED] Advanced Performance Measurement Earned Oct 30, 2024 EDT
Incorporate Generative Features into Conversational Agent Flows Earned Oct 29, 2024 EDT
[DEPRECATED] Building Complex Self-Service Experiences in Conversational Agents Earned Oct 29, 2024 EDT
Advanced Webhook Concepts Earned Oct 28, 2024 EDT
Generative Playbooks Earned Oct 28, 2024 EDT
Building Complex Self-Service Experiences in Conversational Agents Earned Oct 24, 2024 EDT
Conversational AI Voice and Chat Integrations Earned Oct 23, 2024 EDT
Build deterministic Virtual Agent enhanced with data stores Earned Oct 22, 2024 EDT
Extend CX Agents with Agent Search data stores Earned Oct 22, 2024 EDT
[DEPRECATED] Conversational Agents Quality Assurance and Deployment Lifecycle Earned Oct 18, 2024 EDT
Performance Measurement Earned Oct 15, 2024 EDT
[DEPRECATED] Webhook fundamentals Earned Oct 13, 2024 EDT
[DEPRECATED] Conversation Design Fundamentals Earned Oct 13, 2024 EDT
[DEPRECATED] Stateful Flows Earned Oct 13, 2024 EDT
DFCX Virtual Agent Delivery Framework Earned Oct 4, 2024 EDT
Implement Enterprise Design Patterns with CX Agent Studio Earned Sep 25, 2024 EDT
Intro to Conversational AI and Conversational AI Engagement Framework Earned Sep 23, 2024 EDT
Oracle to Cloud Spanner Earned Jul 1, 2024 EDT
使用 Google Cloud 进行基础设施和应用的现代化改造 Earned Jul 1, 2024 EDT
Data Warehousing for Partners: Enable Google Cloud Customers Earned Jun 25, 2024 EDT
Generative AI Explorer : Vertex AI Earned Nov 3, 2023 EDT
[DEPRECATED] Implementing Generative AI with Vertex AI Earned Oct 27, 2023 EDT
[DEPRECATED] Generative AI for Business Leaders Earned Oct 16, 2023 EDT
[DEPRECATED] Generative AI Fundamentals Earned Aug 9, 2023 EDT
Vertex AI Studio 简介 Earned Jun 30, 2023 EDT
创建图片标注模型 Earned Jun 29, 2023 EDT
Transformer 模型和 BERT 模型 Earned Jun 29, 2023 EDT
编码器-解码器架构 Earned Jun 29, 2023 EDT
注意力机制 Earned Jun 29, 2023 EDT
图像生成简介 Earned Jun 28, 2023 EDT
Responsible AI: 和 Google Cloud 一起践行 AI 原则 Earned Jun 28, 2023 EDT
Generative AI Fundamentals - 简体中文 Earned Jun 26, 2023 EDT
负责任的 AI 简介 Earned Jun 26, 2023 EDT
探索生成式 AI - Agent Platform Earned Jun 26, 2023 EDT
大型语言模型简介 Earned Jun 25, 2023 EDT
生成式 AI 简介 Earned Jun 25, 2023 EDT
[DEPRECATED] Contact Center AI: Conversational Design Fundamentals Earned Jun 8, 2023 EDT
Virtual Agent Development in Dialogflow CX for Software Devs Earned Jan 23, 2023 EST
Customer Experiences with Contact Center AI Earned Dec 21, 2022 EST

在本次课程中，探索 AI 赋能的搜索技术、工具和应用。学习利用向量嵌入的语义搜索、融合语义和关键字的混合搜索方法，以及检索增强生成 (RAG) 技术，以打造基于事实的 AI 智能体，尽可能减少 AI 幻觉。获取 Vertex AI Vector Search 实战经验，打造您自己的智能搜索引擎。

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Complete the Evaluate and Improve Agent Development Kit Agents skill badge to demonstrate your ability to use ADK's evaluation tools to "hill climb" — making measurable, iterative improvements to an agent. You will run an initial evaluation to establish a baseline, apply optimization techniques, and re-evaluate the agent to measure your success.

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In this challenge lab, you will demonstrate your ability to author agents using Agent Development Kit (ADK), deploy those agents to Agent Engine, and use them from a web app. Complete the challenge lab to earn a Google Cloud skill badge.

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Complete the Accelerate Development with Antigravity skill badge to demonstrate your proficiency in using the Antigravity IDE for developing agentic workflows. You will be tasked with configuring an MCP server, authoring custom agent skills and rules, prototyping with the Agents CLI, and deploying to the Google Cloud Agent Runtime. A skill badge is an exclusive digital badge issued by Google Cloud in recognition of your proficiency with Google Cloud products and services and tests your ability to apply your knowledge in an interactive hands-on environment. Complete the assessment challenge lab, to receive a skill badge that you can share with your network. When you complete this course, you can earn the badge displayed here and claim it on Credly! Boost your cloud career by showing the world the skills you have developed!

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In this course, you explore the Code Execution feature of the Gemini platform, which lets AI agents safely generate and run Python code in isolated sandbox environments. You learn how the Agent Sandbox fits into the broader platform architecture, how to configure and operate Code Execution sandboxes using the Agent Platform SDK, and how to integrate code execution into agent workflows with the Agent Development Kit (ADK) in Gemini platform.

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In this course, you’ll learn how to estimate and manage GenAI solution costs, focusing on the unique unit economics of AI versus traditional cloud billing. You will learn to: Understand Metering: Master the four Google Cloud GenAI metering categories and the token economy driving costs. Estimate Costs: Build defensible estimates using the Pricing Calculator for models, context caching, and agentic components. Optimize Spend: Leverage controls—such as input/output token reduction, caching, RAG efficiency, and model routing—while balancing cost, quality, and latency. Implement Governance: Apply FinOps best practices, including budgets, quotas, cost attribution, and Provisioned Throughput management to control spend.

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In this course, you'll learn the disciplined process of hill climbing to transform your generative and agentic systems into reliable, high-performing tools. You'll examine the iterative 8-step loop by diagnosing system failures through trajectory analysis and applying precise interventions across the model, prompt, tool, and framework layers. By the end of this course, you'll be prepared to optimize system architecture and automate the hill climbing cycle while balancing quality, cost, and latency as first-class metrics.

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In this course, you'll learn how to establish a rigorous upgrade regression testing pipeline, safely deploy models using A/B testing and/or shadow mode, and address legacy prompt technical debt. You'll also learn the latest about Gemini 3 parameters including thinking levels and thought signatures, as well as new capabilities like media resolution controls and streaming function calls.

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In this course, you learn to evaluate, diagnose, and optimize AI agents on the Gemini platform. You begin where most teams begin: the agent runs, but you have no eval cases, no test data, and no production traffic to grade it with. From there you follow the Quality Flywheel, the evaluate-analyze-optimize loop at the center of Gemini platform. You instrument the agent so it emits the telemetry Gemini platform reads, generate eval cases by simulation, choose the metrics that grade them, run offline evaluations, monitor live traffic and alert on quality drift, then cluster failures and optimize. A final module covers build-time evaluation with the Agent Development Kit (ADK) in Gemini platform, which runs on your machine before you deploy.

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Throughout this course, you'll learn how to establish rigorous evaluation criteria, perform evaluations, design objective rubrics, calibrate autoraters, and simulate evaluation data. You'll gain the skills needed to design, execute, and scale a comprehensive evaluation plan that aligns system capabilities with organizational KPIs. This course is designed for technical practitioners, machine learning engineers, and software architects who build and deploy generative and agentic applications.

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In this course, you'll learn to use the Agent Development Kit (ADK) in Gemini platform to build systems where multiple AI agents collaborate on complex tasks. You'll start with the ADK agent model: how ADK represents agents, tools, and runners, and how a single agent is configured and run. You'll then make tools the model can call, persist session state across agents, and instrument the execution lifecycle with callbacks and plugins. Next, you'll orchestrate multiple agents using ADK's template workflow agents and graph-based workflows, and ground them in enterprise data through multi-source retrieval and MCP integrations. Finally, you'll deploy a multi-agent system to Agent Runtime as a managed service and register and share it through Gemini so users across an organization can reach it.

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In this course, you'll learn to build and run enterprise agents on the Managed Agents API, the managed agent runtime on Gemini platform. Three conceptual lessons give you the mental model. You'll learn why a real business task needs an agent rather than a chat model. You'll examine how the platform splits into a control plane that defines agents and a data plane that runs them. You'll learn how to assemble an agent from a definition, a sandboxed environment, mounted data, tools, and skills. Furthermore, you'll learn how to run it with background interactions, a streamed reason-act loop, resilient typed results, and state that persists across turns. You then put that model to work in a hands-on lab, where you build, run, and harden a retail merchandising agent for Cymbal Retail from an empty project to a production-shaped deployment. By the end, you'll be able to design, build, and operate a managed agent of your own.

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In this course, you’ll learn to simplify the creation of autonomous enterprise agents using the Agent Development Kit (ADK) in Gemini platform and you will learn how to leverage the power of Antigravity and the Agents CLI to transform your agent development workflow. In this course, you will explore practical techniques to automate repetitive tasks and significantly accelerate the creation of robust, enterprise-grade agents, ensuring scalability and efficiency in your AI projects.

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完成中级技能徽章课程使用 Agent Platform 探索生成式 AI，展示自己在以下方面的技能： 文本生成技能、用于增强内容创作能力的图像和视频分析技能，以及在 Gemini API 中应用函数调用技术的技能。 了解如何运用先进的 Gemini 技术、探索多模态内容生成方法，并扩展 AI 赋能项目的功能。

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本课程致力于为您提供所需的知识和工具，让您能够了解 MLOps 团队在部署和管理生成式 AI 模型以及探索 Vertex AI 如何帮助 AI 团队简化 MLOps 流程时面临的独特挑战，并帮助您在生成式 AI 项目中取得成功。

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本课程介绍了 Responsible AI 的概念和 AI 原则，还介绍了在 AI/机器学习实践中识别公平性与偏见以及减少偏见的实用技巧，同时探索了使用 Google Cloud 产品和开源工具来实施 Responsible AI 最佳实践的实用方法和工具。

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Gemini for Google Workspace 可在 Google Workspace 中为客户提供生成式 AI 功能。在本学习路线中，您将了解 Gemini 的主要功能，以及如何在 Google Workspace 中使用它们来提高工作效率。

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Configure and Maintain CCaaS as an Admin is a course that provides end users with essential learning about the core features, functionality, reporting, and configuration information most relevant to the role. This course is most appropriate for those who perform administrative functions to support the operation of the contact center as well as analyze, troubleshoot, and configure the platform to best meet the demands of customers. Although this program will review some monitoring and reporting aspects, those topics are explored in depth in the course titled "Managing Functions and Reporting with CCaSS." Explore other content in the Gemini Agent Ready (GEAR) program.

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Manage Functions and Reporting with CCaaS provides end-users with essential training about the core features, functionality, monitoring, reporting, and configuration information that is most relevant to the role. This course is most appropriate for those at the managerial level of the contact center who are tasked with monitoring the effectiveness, efficiency, and KPI attainment for all consumer interactions. While this program will review some aspects of settings and configuration options, the major focus is on reporting functionality in CCaaS.

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This course teaches contact center agents about the core agent features and functionality in Contact Center as a Service (CCaaS). CCaaS is a unified contact center platform that accelerates an organization's ability to leverage and deploy contact centers without relying on multiple technology providers. This course is most appropriate for those who handle consumer interactions via chat and call.

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Gemini Enterprise 结合了 Google 在搜索和 AI 领域的专长。它是一款强大的工具，让员工只需通过一个搜索栏，就能从文档库、邮件、聊天消息、工单系统及其他数据源中查找具体信息。Gemini Enterprise 助理还能帮助进行头脑风暴、开展研究、生成文档大纲并执行其他操作，比如邀请同事参加某个日历活动。因此它能加快知识型工作的进度并提升协作效率。（请注意，Gemini Enterprise 以前称为 Google Agentspace，本课程中可能会提及以前的产品名称。）

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Demonstrate the ability to create and deploy generative virtual agents with natural language using Vertex AI Agent Builder and augment responses by integrating Gemini responses with third party APIs and your own data stores You will use the following technologies and Google Cloud services: Vertex AI Agent Builder Gemini Cloud Functions

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In this course, you will learn about advanced methods and tools to monitor the performance of your Conversational agent in Conversational Agents. Please note Dialogflow CX was recently renamed to Conversational Agents and this course is in the process of being updated to reflect the new product name for Dialogflow CX.

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Explore the Generative AI features for Conversational Agents and how to incorporate them into stateful Flows. Discover the possibilities with Generators, Generative Fallback, and Data Stores, as well as best practices and security settings for using these features.

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This course will equip you with the tools to develop complex conversational experiences in Conversational Agents capable of identifying the user intent and routing it to the right self service flow.

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This course explores advanced technical considerations to optimize Webhook connectivity for comprehensive, end-to-end, Conversational Agent self-service experiences. Please note Dialogflow CX was recently renamed to Conversational Agents, Virtual agent renamed to Conversational agent, and CCAI Insights were renamed to Conversational Insights, and this course is in the process of being updated to reflect the new product names for Dialogflow CX, and Virtual Agent, CCAI Insights.

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Explore Playbooks and their implementation of the ReAct pattern for building conversational agents. You will learn how to construct a Playbook, set up goals and instructions to build a chatbot in natural language, and learn to test and deploy your solution.

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This course will equip you with the tools to develop complex conversational experiences in Conversational Agents capable of identifying the user intent and routing it to the right self service flow. Please note Dialogflow CX was recently renamed to Conversational Agents, Virtual agent renamed to Conversational agent, and CCAI Insights were renamed to Conversational Insights, and this course is in the process of being updated to reflect the new product names for Dialogflow CX, and Virtual Agent, CCAI Insights.

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Learn about building conversational AI voice and chat integrations, including how telephony systems can connect with Google to enable phone-based interactions within the Conversational AI ecosystem. Explore key topics such as the differences between chat and voice conversations, the writing process for creating conversation scripts, and the beginning of the interrogative series and closing sequence.

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Demonstrate the ability to create and deploy deterministic virtual agents using Dialgflow CX and augment responses by grounding results on your own data integrating with Vertex AI Agent Builder data stores and leveraging Gemini for summarizations. You will use the following technologies and Google Cloud services: Vertex AI Agent Builder Dialogflow CX Gemini

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In this course, you'll learn to develop AI agents that answer questions using websites, documents, or structured data. You will explore AI Applications and understand the advantages of data store agents, including their scalability and security. You'll learn about different data store types and also discover how to connect data stores to agents and add personalization for enhanced responses. Finally, you'll gain insights into common search configurations and troubleshooting techniques.

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This course explores the quality assurance best practices and the tools available in Conversational Agents to ensure production grade quality during Conversational Agent development, as well as the key tenets for the creation of a robust end to end deployment lifecycle. Please note Dialogflow CX was recently renamed to Conversational Agents, Virtual agent renamed to Conversational agent, and CCAI Insights were renamed to Conversational Insights, and this course is in the process of being updated to reflect the new product names for Dialogflow CX, and Virtual Agent, CCAI Insights.

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This course explores the fundamentals of the feedback loop process for Conversational Agent development and introduces the native capabilities within Conversational Agents that support it. You will also learn about advanced methods and tools to monitor the performance of your Conversational agent in Conversational Agents.

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In this course, you will learn the important role that different types of webhooks play in Conversational Agents development, and how to effectively integrate them into your routine configuration of a Conversational Agent. Please note Dialogflow CX was recently renamed to Conversational Agents, Virtual agent renamed to Conversational agent, and CCAI Insights were renamed to Conversational Insights, and this course is in the process of being updated to reflect the new product names for Dialogflow CX, and Virtual Agent, CCAI Insights.

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This course explores the foundational principles of conversation design to craft engaging and effective experiences that emulate human-like experiences specific to the Chat channel. Please note Dialogflow CX was recently renamed to Conversational Agents, Virtual agent renamed to Conversational agent, and CCAI Insights were renamed to Conversational Insights, and this course is in the process of being updated to reflect the new product names for Dialogflow CX, and Virtual Agent, CCAI Insights.

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Discover flows in Conversational Agents and learn how to build deterministic chat and voice experiences with language models. Explore key concepts like drivers, intents, and entities, and how to use them to create conversational agents.

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This course explores the best practices, methods and tools to programmatically lead CCAI virtual agent delivery. It includes a high level overview of the end to end journey for building and deploying a virtual agent, as well as the core tenets to create a strong delivery culture. Additionally, this course covers the best practices for workflow management, defect tracking, release management and post-release support to ensure optimal virtual agent performance.

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This course explores using enterprise design patterns to build scalable, reliable, and secure agents within CX Agent Studio. Additionally, it covers navigating the complete development lifecycle by deploying multi-layered application security and locking down cloud infrastructure perimeters. It details the core pillars of multi-turn session persistence and real-time audio supervision to facilitate safe, continuous conversational experiences.

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This is an introductory course to all solutions in the Conversational AI portfolio and the Gen AI features that are available to transform them. The course also explores the business case around Conversational AI, and the use cases and user personas addressed by the solution. Please note Dialogflow CX was recently renamed to Conversational Agents and this course is in the process of being updated to reflect the new product name for Dialogflow CX.

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Migration from Oracle to Cloud Spanner using HarbourBridge. This course describes an example scenario that uses sample data during the migration. This process includes using HarbourBridge for Assessment, Schema Conversion, Schema Transformation, Data Migration, and supporting tools for data validation.

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许多传统企业都在使用无法满足现代客户期望的旧式系统和应用。业务领导者往往需要在维护老旧的 IT 系统和投资新产品与服务之间做出选择。本课程探讨了这些挑战，并提供了利用云技术克服这些挑战的解决方案。 作为 Cloud Digital Leader 学习路线的一部分，本课程旨在帮助个人在工作中成长，并为企业打造美好未来。

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This course discusses the key elements of Google's Data Warehouse solution portfolio and strategy.

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This content is deprecated. Please see the latest version of the course, here.

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This course will help ML Engineers, Developers, and Data Scientists implement Large Language Models for Generative AI use cases with Vertex AI. The first two modules of this course contain links to videos and prerequisite course materials that will build your knowledge foundation in Generative AI. Please do not skip these modules. The advanced modules in this course assume you have completed these earlier modules.

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A Business Leader in Generative AI can articulate the capabilities of core cloud Generative AI products and services and understand how they benefit organizations. This course provides an overview of the types of opportunities and challenges that companies often encounter in their digital transformation journey and how they can leverage Google Cloud's generative AI products to overcome these challenges.

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Earn a skill badge by passing the final quiz, you'll demonstrate your understanding of foundational concepts in generative AI. A skill badge is a digital badge issued by Google Cloud in recognition of your knowledge of Google Cloud products and services. Share your skill badge by making your profile public and adding it to your social media profile.

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本课程介绍 Vertex AI Studio，这是一种用于与生成式 AI 模型交互、围绕业务创意进行原型设计并在生产环境中落地的工具。通过沉浸式应用场景、富有吸引力的课程和实操实验，您将探索从提示到产品的整个生命周期，了解如何将 Vertex AI Studio 用于多模态 Gemini 应用、提示设计、提示工程和模型调优。本课程的目的在于帮助您利用 Vertex AI Studio，在自己的项目中充分发掘生成式 AI 的潜力。

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本课程教您如何使用深度学习来创建图片标注模型。您将了解图片标注模型的不同组成部分，例如编码器和解码器，以及如何训练和评估模型。学完本课程，您将能够自行创建图片标注模型并用来生成图片说明。

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本课程向您介绍 Transformer 架构和 Bidirectional Encoder Representations from Transformers (BERT) 模型。您将了解 Transformer 架构的主要组成部分，例如自注意力机制，以及该架构如何用于构建 BERT 模型。您还将了解可以使用 BERT 的不同任务，例如文本分类、问答和自然语言推理。完成本课程估计需要大约 45 分钟。

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本课程简要介绍了编码器-解码器架构，这是一种功能强大且常见的机器学习架构，适用于机器翻译、文本摘要和问答等 sequence-to-sequence 任务。您将了解编码器-解码器架构的主要组成部分，以及如何训练和部署这些模型。在相应的实验演示中，您将在 TensorFlow 中从头编写简单的编码器-解码器架构实现代码，以用于诗歌生成。

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本课程将向您介绍注意力机制，这是一种强大的技术，可令神经网络专注于输入序列的特定部分。您将了解注意力的工作原理，以及如何使用它来提高各种机器学习任务的性能，包括机器翻译、文本摘要和问题解答。

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本课程向您介绍扩散模型。这类机器学习模型最近在图像生成领域展现出了巨大潜力。扩散模型的灵感来源于物理学，特别是热力学。过去几年内，扩散模型成为热门研究主题并在整个行业开始流行。Google Cloud 上许多先进的图像生成模型和工具都是以扩散模型为基础构建的。本课程向您介绍扩散模型背后的理论，以及如何在 Vertex AI 上训练和部署此类模型。

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随着企业对人工智能和机器学习的应用越来越广泛，以负责任的方式构建这些技术也变得更加重要。但对很多企业而言，真正践行 Responsible AI 并非易事。如果您有意了解如何在组织内践行 Responsible AI，本课程正适合您。 本课程将介绍 Google Cloud 目前如何践行 Responsible AI，以及从中总结的最佳实践和经验教训，便于您以此为框架构建自己的 Responsible AI 方法。

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完成 Introduction to Generative AI、Introduction to Large Language Models 和 Introduction to Responsible AI 三门课程，赢取技能徽章。通过最终测验，即表明您理解了生成式 AI 的基本概念。 技能徽章是由 Google Cloud 颁发的数字徽章，旨在认可您对 Google Cloud 产品与服务的了解程度。公开您的个人资料并将技能徽章添加到您的社交媒体个人资料中，以此来分享您获得的成就。

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这是一节入门级微课程，旨在解释什么是负责任的 AI、它的重要性，以及 Google 如何在自己的产品中实现负责任的 AI。此外，本课程还介绍了 Google 的 7 个 AI 开发原则。

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探索生成式 AI - Agent Platform”课程包含一系列实验， 指导用户在 Google Cloud 平台上使用生成式 AI。通过这些实验，您将了解 如何在 Agent Platform 中使用 Gemini 模型。您还将了解提示设计、最佳实践， 以及如何使用生成式 AI 进行构思、文本分类、文本提取、文本摘要等。此外， 您将学习如何通过 Agent Platform 中的自定义训练来训练基础模型， 从而对其进行调优，以及如何将其部署到 Agent Platform 中的端点。

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这是一节入门级微学习课程，探讨什么是大型语言模型 (LLM)、适合的应用场景以及如何使用提示调整来提升 LLM 性能，还介绍了可以帮助您开发自己的 Gen AI 应用的各种 Google 工具。

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这是一节入门级微课程，旨在解释什么是生成式 AI、它的用途以及与传统机器学习方法的区别。该课程还介绍了可以帮助您开发自己的生成式 AI 应用的各种 Google 工具。

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Welcome to "CCAI Conversational Design Fundamentals", the first course in the "Customer Experiences with Contact Center AI" series. In this course, learn how to design customer conversational solutions using Contact Center Artificial Intelligence (CCAI). You will be introduced to CCAI and its three pillars (Dialogflow, Agent Assist, and Insights), and the concepts behind conversational experiences and how the study of them influences the design of your virtual agent. After taking this course you will be prepared to take your virtual agent design to the next level of intelligent conversation.

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Welcome to "Virtual Agent Development in Dialogflow CX for Software Devs", the third course in the "Customer Experiences with Contact Center AI" series. In this course, learn how to develop more customized customer conversational solutions using Contact Center Artificial Intelligence (CCAI). In this course, you'll be introduced to more advanced and customized handling for virtual agent conversations that need to look up and convey dynamic data, and methods available to you for testing your virtual agent and logs which can be useful for understanding issues that arise. This is an intermediate course, intended for learners with the following type of role: Software developers: Codes computer software in a programming language (e.g., C++, Python, Javascript) and often using an SDK/API.

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Learn how to design, develop, and deploy customer conversational solutions using Contact Center Artificial Intelligence (CCAI). You'll also learn some best practices for integrating conversational solutions with your existing contact center software, establishing a framework for human agent assistance, and implementing solutions securely and at scale.

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