Customer Experience with Google AI Architecture
Earned Sep 25, 2024 EDT
Intro to Conversational AI and Conversational AI Engagement Framework
Earned Sep 23, 2024 EDT
Oracle to Cloud Spanner
Earned Jul 1, 2024 EDT
Modernize Infrastructure and Applications with Google Cloud
Earned Jul 1, 2024 EDT
Data Warehousing for Partners: Enable Google Cloud Customers
Earned Jun 25, 2024 EDT
Generative AI Explorer : Vertex AI
Earned Nov 3, 2023 EDT
Implementing Generative AI with Vertex AI
Earned Okt 27, 2023 EDT
Generative AI for Business Leaders
Earned Okt 16, 2023 EDT
Generative AI Fundamentals
Earned Aug 9, 2023 EDT
Einführung in Vertex AI Studio
Earned Jun 30, 2023 EDT
Modelle zur Bilduntertitelung erstellen
Earned Jun 29, 2023 EDT
Transformer-Modelle und BERT-Modell
Earned Jun 29, 2023 EDT
Encoder-Decoder-Architektur
Earned Jun 29, 2023 EDT
Aufmerksamkeitsmechanismus
Earned Jun 29, 2023 EDT
Einstieg in die Bildgenerierung
Earned Jun 28, 2023 EDT
Verantwortungsbewusste Anwendung von KI: KI-Grundsätze in Google Cloud anwenden
Earned Jun 28, 2023 EDT
Generative AI Fundamentals
Earned Jun 26, 2023 EDT
Einführung in die verantwortungsbewusste Anwendung von KI
Earned Jun 26, 2023 EDT
Generative KI kennenlernen – Vertex AI
Earned Jun 26, 2023 EDT
Einführung in Large Language Models
Earned Jun 25, 2023 EDT
Einführung in generative KI
Earned Jun 25, 2023 EDT
Contact Center AI: Conversational Design Fundamentals
Earned Jun 8, 2023 EDT
Virtual Agent Development in Dialogflow CX for Software Devs
Earned Jan 23, 2023 EST
Customer Experiences with Contact Center AI
Earned Dez 21, 2022 EST
Gemini für Google Workspace ermöglicht Kunden den Zugriff auf generative KI-Funktionen in Google Workspace. Dieser Lernpfad vermittelt Ihnen die wichtigsten Gemini-Funktionen. Sie erfahren, wie Sie diese Funktionen in Google Workspace einsetzen können, um produktiver und effizienter zu arbeiten.
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Configure and Maintain CCaaS as an Admin is a course that provides end users with essential learning about the core features, functionality, reporting, and configuration information most relevant to the role. This course is most appropriate for those who perform administrative functions to support the operation of the contact center as well as analyze, troubleshoot, and configure the platform to best meet the demands of customers. Although this program will review some monitoring and reporting aspects, those topics are explored in depth in the course titled "Managing Functions and Reporting with CCaSS."
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Manage Functions and Reporting with CCaaS provides end-users with essential training about the core features, functionality, monitoring, reporting, and configuration information that is most relevant to the role. This course is most appropriate for those at the managerial level of the contact center who are tasked with monitoring the effectiveness, efficiency, and KPI attainment for all consumer interactions. While this program will review some aspects of settings and configuration options, the major focus is on reporting functionality in CCaaS.
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This course teaches contact center agents about the core agent features and functionality in Contact Center as a Service (CCaaS). CCaaS is a unified contact center platform that accelerates an organization's ability to leverage and deploy contact centers without relying on multiple technology providers. This course is most appropriate for those who handle consumer interactions via chat and call.
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Gemini Enterprise ist ein leistungsstarkes Tool, das das Fachwissen von Google in den Bereichen Suche und KI zusammenbringt. Mitarbeitende können damit bestimmte Informationen in Dokumentenspeichern, E‑Mails, Chats, Ticketsystemen und anderen Datenquellen über eine einzige Suchleiste finden. Der Gemini Enterprise-Assistent kann sie auch beim Brainstorming, der Recherche oder der Strukturierung von Dokumenten unterstützen und zum Beispiel Kollegen zu einem Kalendertermin einladen, um die Wissensarbeit und Zusammenarbeit zu beschleunigen.
(Gemini Enterprise hieß früher Google Agentspace. In diesem Kurs kann es daher noch Verweise auf den alten Produktnamen geben.)
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Demonstrate the ability to create and deploy generative virtual agents with natural language using Vertex AI Agent Builder and augment responses by integrating Gemini responses with third party APIs and your own data stores
You will use the following technologies and Google Cloud services:
Vertex AI Agent Builder
Gemini
Cloud Functions
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In this course, you will learn about advanced methods and tools to monitor the performance of your Conversational agent in Conversational Agents. Please note Dialogflow CX was recently renamed to Conversational Agents and this course is in the process of being updated to reflect the new product name for Dialogflow CX.
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Explore the Generative AI features for Conversational Agents and how to incorporate them into stateful Flows.
Discover the possibilities with Generators, Generative Fallback, and Data Stores, as well as best practices and security settings for using these features.
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This course will equip you with the tools to develop complex conversational experiences in Conversational Agents capable of identifying the user intent and routing it to the right self service flow.
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This course explores advanced technical considerations to optimize Webhook connectivity for comprehensive, end-to-end, Conversational Agent self-service experiences. Please note Dialogflow CX was recently renamed to Conversational Agents, Virtual agent renamed to Conversational agent, and CCAI Insights were renamed to Conversational Insights, and this course is in the process of being updated to reflect the new product names for Dialogflow CX, and Virtual Agent, CCAI Insights.
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Explore Playbooks and their implementation of the ReAct pattern for building conversational agents. You will learn how to construct a Playbook, set up goals and instructions to build a chatbot in natural language, and learn to test and deploy your solution.
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This course will equip you with the tools to develop complex conversational experiences in Conversational Agents capable of identifying the user intent and routing it to the right self service flow. Please note Dialogflow CX was recently renamed to Conversational Agents, Virtual agent renamed to Conversational agent, and CCAI Insights were renamed to Conversational Insights, and this course is in the process of being updated to reflect the new product names for Dialogflow CX, and Virtual Agent, CCAI Insights.
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Learn about building conversational AI voice and chat integrations, including how telephony systems can connect with Google to enable phone-based interactions within the Conversational AI ecosystem. Explore key topics such as the differences between chat and voice conversations, the writing process for creating conversation scripts, and the beginning of the interrogative series and closing sequence.
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Demonstrate the ability to create and deploy deterministic virtual agents using Dialgflow CX and augment responses by grounding results on your own data integrating with Vertex AI Agent Builder data stores and leveraging Gemini for summarizations.
You will use the following technologies and Google Cloud services:
Vertex AI Agent Builder
Dialogflow CX
Gemini
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In this course, you'll learn to develop AI agents that answer questions using websites, documents, or structured data. You will explore AI Applications and understand the advantages of data store agents, including their scalability and security.
You'll learn about different data store types and also discover how to connect data stores to agents and add personalization for enhanced responses.
Finally, you'll gain insights into common search configurations and troubleshooting techniques.
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This course explores the quality assurance best practices and the tools available in Conversational Agents to ensure production grade quality during Conversational Agent development, as well as the key tenets for the creation of a robust end to end deployment lifecycle. Please note Dialogflow CX was recently renamed to Conversational Agents, Virtual agent renamed to Conversational agent, and CCAI Insights were renamed to Conversational Insights, and this course is in the process of being updated to reflect the new product names for Dialogflow CX, and Virtual Agent, CCAI Insights.
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This course explores the fundamentals of the feedback loop process for Conversational Agent development and introduces the native capabilities within Conversational Agents that support it. You will also learn about advanced methods and tools to monitor the performance of your Conversational agent in Conversational Agents.
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In this course, you will learn the important role that different types of webhooks play in Conversational Agents development, and how to effectively integrate them into your routine configuration of a Conversational Agent. Please note Dialogflow CX was recently renamed to Conversational Agents, Virtual agent renamed to Conversational agent, and CCAI Insights were renamed to Conversational Insights, and this course is in the process of being updated to reflect the new product names for Dialogflow CX, and Virtual Agent, CCAI Insights.
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This course explores the foundational principles of conversation design to craft engaging and effective experiences that emulate human-like experiences specific to the Chat channel. Please note Dialogflow CX was recently renamed to Conversational Agents, Virtual agent renamed to Conversational agent, and CCAI Insights were renamed to Conversational Insights, and this course is in the process of being updated to reflect the new product names for Dialogflow CX, and Virtual Agent, CCAI Insights.
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Discover flows in Conversational Agents and learn how to build deterministic chat and voice experiences with language models. Explore key concepts like drivers, intents, and entities, and how to use them to create conversational agents.
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This course explores the best practices, methods and tools to programmatically lead CCAI virtual agent delivery. It includes a high level overview of the end to end journey for building and deploying a virtual agent, as well as the core tenets to create a strong delivery culture. Additionally, this course covers the best practices for workflow management, defect tracking, release management and post-release support to ensure optimal virtual agent performance.
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In this course you will learn the key architectural considerations that need to be taken into account when designing for the implementation of Conversational AI solutions.
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This is an introductory course to all solutions in the Conversational AI portfolio and the Gen AI features that are available to transform them. The course also explores the business case around Conversational AI, and the use cases and user personas addressed by the solution. Please note Dialogflow CX was recently renamed to Conversational Agents and this course is in the process of being updated to reflect the new product name for Dialogflow CX.
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Migration from Oracle to Cloud Spanner using HarbourBridge. This course describes an example scenario that uses sample data during the migration. This process includes using HarbourBridge for Assessment, Schema Conversion, Schema Transformation, Data Migration, and supporting tools for data validation.
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Many traditional enterprises use legacy systems and applications that can't stay up-to-date with modern customer expectations. Business leaders often have to choose between maintaining their aging IT systems or investing in new products and services. "Modernize Infrastructure and Applications with Google Cloud" explores these challenges and offers solutions to overcome them by using cloud technology.
Part of the Cloud Digital Leader learning path, this course aims to help individuals grow in their role and build the future of their business.
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This course discusses the key elements of Google's Data Warehouse solution portfolio and strategy.
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This content is deprecated. Please see the latest version of the course, here.
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This course will help ML Engineers, Developers, and Data Scientists implement Large Language Models for Generative AI use cases with Vertex AI. The first two modules of this course contain links to videos and prerequisite course materials that will build your knowledge foundation in Generative AI. Please do not skip these modules. The advanced modules in this course assume you have completed these earlier modules.
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A Business Leader in Generative AI can articulate the capabilities of core cloud Generative AI products and services and understand how they benefit organizations. This course provides an overview of the types of opportunities and challenges that companies often encounter in their digital transformation journey and how they can leverage Google Cloud's generative AI products to overcome these challenges.
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Earn a skill badge by passing the final quiz, you'll demonstrate your understanding of foundational concepts in generative AI.
A skill badge is a digital badge issued by Google Cloud in recognition of your knowledge of Google Cloud products and services. Share your skill badge by making your profile public and adding it to your social media profile.
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Dieser Kurs bietet eine Einführung in Vertex AI Studio, ein Tool für die Interaktion mit generativen KI-Modellen sowie das Prototyping von Geschäftsideen und ihre Umsetzung. Anhand eines eindrucksvollen Anwendungsfalls, ansprechender Lektionen und einer praktischen Übung lernen Sie den Lebenszyklus vom Prompt bis zum Produkt kennen und erfahren, wie Sie Vertex AI Studio für multimodale Gemini-Anwendungen, Prompt-Design, Prompt Engineering und Modellabstimmung einsetzen können. Ziel ist es, Ihnen aufzuzeigen, wie Sie das Potenzial von generativer KI in Ihren Projekten mit Vertex AI Studio ausschöpfen.
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In diesem Kurs erfahren Sie, wie Sie mithilfe von Deep Learning ein Modell zur Bilduntertitelung erstellen. Sie lernen die verschiedenen Komponenten eines solchen Modells wie den Encoder und Decoder und die Schritte zum Trainieren und Bewerten des Modells kennen. Nach Abschluss dieses Kurses haben Sie folgende Kompetenzen erworben: Erstellen eigener Modelle zur Bilduntertitelung und Verwenden der Modelle zum Generieren von Untertiteln
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Dieser Kurs bietet eine Einführung in die Transformer-Architektur und das BERT-Modell (Bidirectional Encoder Representations from Transformers). Sie lernen die Hauptkomponenten der Transformer-Architektur wie den Self-Attention-Mechanismus kennen und erfahren, wie Sie diesen zum Erstellen des BERT-Modells verwenden. Darüber hinaus werden verschiedene Aufgaben behandelt, für die BERT genutzt werden kann, wie etwa Textklassifizierung, Question Answering und Natural-Language-Inferenz. Der gesamte Kurs dauert ungefähr 45 Minuten.
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Dieser Kurs vermittelt Ihnen eine Zusammenfassung der Encoder-Decoder-Architektur, einer leistungsstarken und gängigen Architektur, die bei Sequenz-zu-Sequenz-Tasks wie maschinellen Übersetzungen, Textzusammenfassungen und dem Question Answering eingesetzt wird. Sie lernen die Hauptkomponenten der Encoder-Decoder-Architektur kennen und erfahren, wie Sie diese Modelle trainieren und bereitstellen können. Im dazugehörigen Lab mit Schritt-für-Schritt-Anleitung können Sie in TensorFlow von Grund auf einen Code für eine einfache Implementierung einer Encoder-Decoder-Architektur erstellen, die zum Schreiben von Gedichten dient.
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In diesem Kurs wird der Aufmerksamkeitsmechanismus vorgestellt. Dies ist ein leistungsstarkes Verfahren, das die Fokussierung neuronaler Netzwerke auf bestimmte Abschnitte einer Eingabesequenz ermöglicht. Sie erfahren, wie der Aufmerksamkeitsmechanismus funktioniert und wie Sie damit die Leistung verschiedener Machine Learning-Tasks wie maschinelle Übersetzungen, Zusammenfassungen von Texten und Question Answering verbessern können.
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In diesem Kurs werden Diffusion-Modelle vorgestellt, eine Gruppe verschiedener Machine Learning-Modelle, die kürzlich einige vielversprechende Fortschritte im Bereich Bildgenerierung gemacht haben. Diffusion-Modelle basieren auf physikalischen Konzepten der Thermodynamik und sind in den letzten Jahren in der Forschung und Industrie sehr beliebt geworden. Dabei stützen sich Diffusion-Modelle auf viele innovative Modelle und Tools zur Bildgenerierung in Google Cloud. In diesem Kurs werden Ihnen die theoretischen Grundlagen der Diffusion-Modelle erläutert und wie Sie diese Modelle über Vertex AI trainieren und bereitstellen können.
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Da die Nutzung von künstlicher Intelligenz und Machine Learning in Unternehmen weiter zunimmt, wird auch deren verantwortungsbewusste Entwicklung ein immer wichtigeres Thema. Dabei ist es für viele schwierig, die Überlegungen zur verantwortungsbewussten Anwendung von KI in die Praxis umzusetzen. Wenn Sie wissen möchten, wie sich die verantwortungsbewusste Anwendung von KI in die Praxis umsetzen, also operationalisieren lässt, finden Sie in diesem Kurs entsprechende Hilfestellungen.
In diesem Kurs erfahren Sie, wie dies mit Google Cloud heutzutage möglich ist, inklusive entsprechender Best Practices und Erkenntnisse. Es wird gezeigt, welches Framework Google Cloud bietet, um einen eigenen Ansatz für die verantwortungsbewusste Anwendung von KI zu entwickeln.
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Earn a skill badge by completing the Introduction to Generative AI, Introduction to Large Language Models and Introduction to Responsible AI courses. By passing the final quiz, you'll demonstrate your understanding of foundational concepts in generative AI.
A skill badge is a digital badge issued by Google Cloud in recognition of your knowledge of Google Cloud products and services. Share your skill badge by making your profile public and adding it to your social media profile.
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In diesem Einführungskurs im Microlearning-Format wird erklärt, was verantwortungsbewusste Anwendung von KI bedeutet, warum sie wichtig ist und wie Google dies in seinen Produkten berücksichtigt. Darüber hinaus werden die 7 KI-Grundsätze von Google behandelt.
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Der Kurs „Generative KI kennenlernen – Vertex AI“ umfasst eine Reihe von Labs zur Verwendung von generativer KI in Google Cloud. In den Labs lernen Sie, wie Sie die Modelle der Vertex AI PaLM API-Familie verwenden, einschließlich text-bison, chat-bison, und textembedding-gecko. Außerdem lernen Sie, wie Sie Prompts gestalten, Best Practices anwenden und die Modelle für Ideenfindung, Textklassifizierung, Textextraktion, Textzusammenfassungen und mehr verwenden. Weiterhin erfahren Sie, wie Sie ein Foundation Model durch das Trainieren über benutzerdefiniertes Training in Vertex AI optimieren und es in einem Vertex AI-Endpunkt bereitstellen.
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In diesem Einführungskurs im Microlearning-Format wird untersucht, was Large Language Models (LLM) sind, für welche Anwendungsfälle sie genutzt werden können und wie die LLM-Leistung durch Feinabstimmung von Prompts gesteigert werden kann. Darüber hinaus werden Tools von Google behandelt, die das Entwickeln eigener Anwendungen basierend auf generativer KI ermöglichen.
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In diesem Einführungskurs im Microlearning-Format wird erklärt, was generative KI ist, wie sie genutzt wird und wie sie sich von herkömmlichen Methoden für Machine Learning unterscheidet. Darüber hinaus werden Tools von Google behandelt, mit denen Sie eigene Anwendungen basierend auf generativer KI entwickeln können.
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Welcome to "CCAI Conversational Design Fundamentals", the first course in the "Customer Experiences with Contact Center AI" series.
In this course, learn how to design customer conversational solutions using Contact Center Artificial Intelligence (CCAI). You will be introduced to CCAI and its three pillars (Dialogflow, Agent Assist, and Insights), and the concepts behind conversational experiences and how the study of them influences the design of your virtual agent. After taking this course you will be prepared to take your virtual agent design to the next level of intelligent conversation.
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Welcome to "Virtual Agent Development in Dialogflow CX for Software Devs", the third course in the "Customer Experiences with Contact Center AI" series. In this course, learn how to develop more customized customer conversational solutions using Contact Center Artificial Intelligence (CCAI). In this course, you'll be introduced to more advanced and customized handling for virtual agent conversations that need to look up and convey dynamic data, and methods available to you for testing your virtual agent and logs which can be useful for understanding issues that arise.
This is an intermediate course, intended for learners with the following type of role:
Software developers: Codes computer software in a programming language (e.g., C++, Python, Javascript) and often using an SDK/API.
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Learn how to design, develop, and deploy customer conversational solutions using Contact Center Artificial Intelligence (CCAI). You'll also learn some best practices for integrating conversational solutions with your existing contact center software, establishing a framework for human agent assistance, and implementing solutions securely and at scale.
Einführung in Gemini für Google Workspace
Earned Apr 7, 2026 EDT
Configure and Maintain CCaaS as an Admin
Earned Mär 13, 2025 EDT
Manage Functions and Reporting with CCaaS
Earned Mär 10, 2025 EDT
Handle Consumer Interactions with CCaaS
Earned Mär 6, 2025 EST
Den Wissensaustausch mit Gemini Enterprise beschleunigen
Earned Feb 25, 2025 EST
Build generative virtual agents with API integrations
Earned Okt 30, 2024 EDT
Advanced Performance Measurement
Earned Okt 30, 2024 EDT
Incorporate Generative Features into Conversational Agent Flows
Earned Okt 29, 2024 EDT
Building Complex Self-Service Experiences in Conversational Agents
Earned Okt 29, 2024 EDT
Advanced Webhook Concepts
Earned Okt 28, 2024 EDT
Generative Playbooks
Earned Okt 28, 2024 EDT
Building Complex Self-Service Experiences in Conversational Agents
Earned Okt 24, 2024 EDT
Conversational AI Voice and Chat Integrations
Earned Okt 23, 2024 EDT
Build deterministic Virtual Agent enhanced with data stores
Earned Okt 22, 2024 EDT
Extend CX Agents with Vertex AI Search data stores
Earned Okt 22, 2024 EDT
Conversational Agents Quality Assurance and Deployment Lifecycle
Earned Okt 18, 2024 EDT
Performance Measurement
Earned Okt 15, 2024 EDT
Webhook fundamentals
Earned Okt 13, 2024 EDT
Conversation Design Fundamentals
Earned Okt 13, 2024 EDT
Stateful Flows
Earned Okt 13, 2024 EDT
DFCX Virtual Agent Delivery Framework
Earned Okt 4, 2024 EDT
Customer Experience with Google AI Architecture
Earned Sep 25, 2024 EDT
Intro to Conversational AI and Conversational AI Engagement Framework
Earned Sep 23, 2024 EDT
Oracle to Cloud Spanner
Earned Jul 1, 2024 EDT
Modernize Infrastructure and Applications with Google Cloud
Earned Jul 1, 2024 EDT
Data Warehousing for Partners: Enable Google Cloud Customers
Earned Jun 25, 2024 EDT
Generative AI Explorer : Vertex AI
Earned Nov 3, 2023 EDT
Implementing Generative AI with Vertex AI
Earned Okt 27, 2023 EDT
Generative AI for Business Leaders
Earned Okt 16, 2023 EDT
Generative AI Fundamentals
Earned Aug 9, 2023 EDT
Einführung in Vertex AI Studio
Earned Jun 30, 2023 EDT
Modelle zur Bilduntertitelung erstellen
Earned Jun 29, 2023 EDT
Transformer-Modelle und BERT-Modell
Earned Jun 29, 2023 EDT
Encoder-Decoder-Architektur
Earned Jun 29, 2023 EDT
Aufmerksamkeitsmechanismus
Earned Jun 29, 2023 EDT
Einstieg in die Bildgenerierung
Earned Jun 28, 2023 EDT
Verantwortungsbewusste Anwendung von KI: KI-Grundsätze in Google Cloud anwenden
Earned Jun 28, 2023 EDT
Generative AI Fundamentals
Earned Jun 26, 2023 EDT
Einführung in die verantwortungsbewusste Anwendung von KI
Earned Jun 26, 2023 EDT
Generative KI kennenlernen – Vertex AI
Earned Jun 26, 2023 EDT
Einführung in Large Language Models
Earned Jun 25, 2023 EDT
Einführung in generative KI
Earned Jun 25, 2023 EDT
Contact Center AI: Conversational Design Fundamentals
Earned Jun 8, 2023 EDT
Virtual Agent Development in Dialogflow CX for Software Devs
Earned Jan 23, 2023 EST
Customer Experiences with Contact Center AI
Earned Dez 21, 2022 EST