Configure and Maintain CCaaS as an Admin is a course that provides end users with essential learning about the core features, functionality, reporting, and configuration information most relevant to the role. This course is most appropriate for those who perform administrative functions to support the operation of the contact center as well as analyze, troubleshoot, and configure the platform to best meet the demands of customers. Although this program will review some monitoring and reporting aspects, those topics are explored in depth in the course titled "Managing Functions and Reporting with CCaSS." Explore other content in the Gemini Enterprise Agent Ready (GEAR) program.
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Manage Functions and Reporting with CCaaS provides end-users with essential training about the core features, functionality, monitoring, reporting, and configuration information that is most relevant to the role. This course is most appropriate for those at the managerial level of the contact center who are tasked with monitoring the effectiveness, efficiency, and KPI attainment for all consumer interactions. While this program will review some aspects of settings and configuration options, the major focus is on reporting functionality in CCaaS.
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This course teaches contact center agents about the core agent features and functionality in Contact Center as a Service (CCaaS). CCaaS is a unified contact center platform that accelerates an organization's ability to leverage and deploy contact centers without relying on multiple technology providers. This course is most appropriate for those who handle consumer interactions via chat and call.
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Take these next steps to learn more about the Google Security Operations Platform. Build on fundamental knowledge to go deeper on customization and tuning.
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This course covers the baseline skills needed for the Google Security Operations Platform. The modules will cover specific actions and features that security engineers should become familiar with to start using the toolset.
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Learn how to use Gemini Notebook to create a personalized study guide for the Associate Cloud Engineer certification exam.
You'll review Gemini Notebook features, create a notebook in Gemini Notebook , and learn how to use a study guide to practice for a certification exam.
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Learn how to use Gemini Notebook to create a personalized study guide for the Professional Cloud Architect certification exam.
You'll review Gemini Notebook features, create a notebook in Gemini Notebook, and learn how to use a study guide to practice for a certification exam.
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Configure and Maintain CCaaS as an Admin
Earned Jul 10, 2025 EDT
Manage Functions and Reporting with CCaaS
Earned Jul 10, 2025 EDT
Handle Consumer Interactions with CCaaS
Earned Jul 10, 2025 EDT
Google Security Operations - Deep Dive
Earned Jul 9, 2025 EDT
[Deprecated]Google Security Operations - Fundamentals
Earned Jul 9, 2025 EDT
Build a Certification Study Guide: ACE Exam Prep
Earned Jul 6, 2025 EDT
Build a Certification Study Guide: PCA Exam Prep
Earned Jun 19, 2025 EDT