This course will teach you how to build conversational experiences for Conversational Agents using Generative Playbooks. You'll start with an introduction to playbooks and learn how to set up your first one. You'll also learn about the importance of testing, as well as key production considerations like quota limits and integration. The course concludes with a case study that shows how to use playbooks for generative steering. Explore other content in the Gemini Enterprise Agent Ready (GEAR) program.
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Unlock the power of generative AI to create intelligent, automated agents. After completing this course, you'll be equipped to develop a data store agent that can instantly answer complex questions by automatically extracting and synthesizing information from your websites, documents, or structured data. Say goodbye to static FAQs—your new agent will provide dynamic, accurate answers and even surface the original source URLs, all with a simple and rapid setup. Explore other content in the Gemini Enterprise Agent Ready (GEAR) program.
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This course explores the foundational principles of conversation design to craft engaging and effective chatbot experiences that emulate human-like experiences. Explore other content in the Gemini Enterprise Agent Ready (GEAR) program.
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This course aims to equip conversational designers and builders with the concepts and practical skills to design, build, and test sophisticated, multi-agent, and multimodal Customer Experience agents using Customer Experience Agent Studio (CX Agent Studio).
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Discover flows in Conversational Agents and learn how to build deterministic chat and voice experiences with language models. Explore key concepts like drivers, intents, and entities, and how to use them to create conversational agents. Explore other content in the Gemini Enterprise Agent Ready (GEAR) program.
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In this course, you'll dive into the essential topics for designing, building, and maintaining a powerful Gemini Enterprise for Customer Experience (GECX) solution. Get ready to transform your understanding of what's possible and create an architecture that drives customer satisfaction. This course is designed to introduce you to the architecture of the GECX. You'll explore the main considerations for building and implementing Conversational AI solutions including key architectural components and integrations. You'll also explore integrations with Gemini Enterprise Agent Platform and get a high-level overview of the key features of GECX.
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Transform your understanding of customer service with this course on Gemini Enterprise for Customer Experience (GECX) and its powerful generative AI capabilities. You'll start by tracing the journey of contact centers, understanding how they've evolved and where gen AI is propelling them next. Then, you'll gain a deep understanding of the core building blocks within the GECX solution, seeing how each component contributes to delivering exceptional customer experiences. The course concludes by exploring the robust business case for GECX, along with practical use cases and the various user personas that benefit from this innovative solution. Explore other content in the Gemini Enterprise Agent Ready (GEAR) program.
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In this course you will learn how to leverage Conversational Insights to uncover hidden information from your contact center data to increase operational efficiency and drive data-driven business decisions.
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Create Agents with Generative Playbooks
Earned mag 25, 2026 EDT
Agent Assist and its Gen AI Capabilities
Earned mag 24, 2026 EDT
Conversation Design Fundamentals
Earned mag 24, 2026 EDT
Customer Experience Agent Studio: Fundamentals
Earned mag 23, 2026 EDT
Create Conversational Agents with Stateful Flows
Earned mag 21, 2026 EDT
Architect Gemini Enterprise for Customer Experience
Earned mag 18, 2026 EDT
Conversational AI and its Engagement Framework
Earned mag 8, 2026 EDT
Conversational Insights
Earned mag 7, 2026 EDT