Menjadi anggota sejak 2020
AI Percakapan dan Framework Engagement-nya
Earned Nov 16, 2025 EST
Conversational AI Voice and Chat Integrations
Earned Nov 16, 2025 EST
Conversational AI on Vertex AI and Dialogflow CX
Earned Nov 15, 2025 EST
Google Cloud AI and ML Solutions for the Public Sector
Earned Nov 9, 2025 EST
Buat Conversational Agents dengan Alur Stateful
Earned Okt 31, 2025 EDT
Ubah pemahaman Anda terkait layanan pelanggan dengan kursus tentang Gemini Enterprise for Customer Experience (GECX) dan kemampuan AI generatifnya yang canggih ini. Anda akan memulai dengan menelusuri perjalanan pusat kontak, memahami bagaimana pusat kontak berkembang dan ke mana AI generatif akan membawanya. Kemudian, Anda akan mendapatkan pemahaman mendalam tentang elemen penyusun inti dalam solusi GECX, dengan melihat bagaimana setiap komponen berkontribusi dalam memberikan pengalaman pelanggan yang luar biasa. Kursus ini diakhiri dengan pembahasan kasus bisnis yang tangguh untuk GECX, beserta kasus penggunaan praktis dan berbagai persona pengguna yang mendapatkan manfaat dari solusi inovatif ini.
Learn about building conversational AI voice and chat integrations, including how telephony systems can connect with Google to enable phone-based interactions within the Conversational AI ecosystem. Explore key topics such as the differences between chat and voice conversations, the writing process for creating conversation scripts, and the beginning of the interrogative series and closing sequence.
In this course you will learn how to use the new generative AI features in Dialogflow CX to create virtual agents that can have more natural and engaging conversations with customers. Discover how to deploy generative fallback responses to gracefully handle errors and omissions in customer conversations, deploy generators to increase intent coverage, and structure, ingest, and manage data in a data store. And explore how to deploy and maintain generative AI agents using your data, and deploy and maintain hybrid agents in combination with existing intent-based design paradigms.
Building a Conversational Interface with Dialogflow CX Building conversational interfaces will enable you to engage your constituents in delightful new ways. This section will provide an overview of Dialogflow CX, which provides a range of new capabilities, languages, and functions. Scaling Equity and Access with Enterprise Translation Hub Accurate, timely and cost effective document translation has long been a challenge to providing equitable and accessible service to all constituents. In this section, explore Google's Enterprise Translation solutions which provide scalable document translation leveraging best in class Artificial Intelligence and Machine Learning, while retaining the critical human in the loop for final post editing review.
Temukan berbagai alur di Conversational Agents dan pelajari cara membangun pengalaman suara dan chat deterministik dengan model bahasa. Pelajari konsep utama seperti pendorong, intent, dan entity, serta cara menggunakannya untuk membuat agen percakapan.