Logeshwari Ganeshraj
Participante desde 2024
Liga Diamante
45135 pontos
Build generative virtual agents with API integrations
Earned Oct 26, 2024 EDT
[DEPRECATED] Contact Center AI: Conversational Design Fundamentals
Earned Sep 28, 2024 EDT
Build deterministic Virtual Agent enhanced with data stores
Earned Sep 19, 2024 EDT
Incorporate Generative Features into Conversational Agent Flows
Earned Sep 18, 2024 EDT
Generative Playbooks
Earned Sep 18, 2024 EDT
[DEPRECATED] Building Complex Self-Service Experiences in Conversational Agents
Earned Sep 18, 2024 EDT
[DEPRECATED] Advanced Performance Measurement
Earned Sep 17, 2024 EDT
Advanced Webhook Concepts
Earned Sep 17, 2024 EDT
Building Complex Self-Service Experiences in Conversational Agents
Earned Sep 17, 2024 EDT
Conversational AI Voice and Chat Integrations
Earned Sep 17, 2024 EDT
[DEPRECATED] Conversation Design Fundamentals
Earned Sep 16, 2024 EDT
[DEPRECATED] Stateful Flows
Earned Sep 15, 2024 EDT
[DEPRECATED] Webhook fundamentals
Earned Sep 15, 2024 EDT
DFCX Virtual Agent Delivery Framework
Earned Sep 15, 2024 EDT
[DEPRECATED] Agent Summarization (Custom)
Earned Sep 15, 2024 EDT
[DEPRECATED] Conversational Agents Quality Assurance and Deployment Lifecycle
Earned Sep 14, 2024 EDT
Performance Measurement
Earned Sep 14, 2024 EDT
Integrate Agent Assist with Telephony and Chatbot Systems
Earned Sep 14, 2024 EDT
Introduction to Agent Assist and its GenAI Capabilities
Earned Sep 13, 2024 EDT
Extend CX Agents with Agent Search data stores
Earned Sep 12, 2024 EDT
Leverage data with Customer Experience Insights
Earned Sep 12, 2024 EDT
Intro to Conversational AI and Conversational AI Engagement Framework
Earned Sep 12, 2024 EDT
Criação de agentes de conversação usando fluxos com estado
Earned Sep 9, 2024 EDT
[DEPRECATED] DFCX Bot Building Quality Assurance and Deployment Lifecycle
Earned Sep 6, 2024 EDT
[DEPRECATED] Basic Performance Measurement
Earned Sep 4, 2024 EDT
[DEPRECATED] DFCX Virtual Agent Delivery Framework
Earned Sep 4, 2024 EDT
[Deprecated] Virtual FAQ with data store agents
Earned Sep 3, 2024 EDT
Insights de conversas
Earned Aug 31, 2024 EDT
[DEPRECATED] Agent Summarization (Custom)
Earned Aug 31, 2024 EDT
Implement Enterprise Design Patterns with CX Agent Studio
Earned Aug 31, 2024 EDT
IA de conversação e seu sistema de engajamento
Earned Aug 26, 2024 EDT
Demonstrate the ability to create and deploy generative virtual agents with natural language using Vertex AI Agent Builder and augment responses by integrating Gemini responses with third party APIs and your own data stores
You will use the following technologies and Google Cloud services:
Vertex AI Agent Builder
Gemini
Cloud Functions
Saiba mais
Welcome to "CCAI Conversational Design Fundamentals", the first course in the "Customer Experiences with Contact Center AI" series.
In this course, learn how to design customer conversational solutions using Contact Center Artificial Intelligence (CCAI). You will be introduced to CCAI and its three pillars (Dialogflow, Agent Assist, and Insights), and the concepts behind conversational experiences and how the study of them influences the design of your virtual agent. After taking this course you will be prepared to take your virtual agent design to the next level of intelligent conversation.
Saiba mais
Demonstrate the ability to create and deploy deterministic virtual agents using Dialgflow CX and augment responses by grounding results on your own data integrating with Vertex AI Agent Builder data stores and leveraging Gemini for summarizations.
You will use the following technologies and Google Cloud services:
Vertex AI Agent Builder
Dialogflow CX
Gemini
Saiba mais
Explore the Generative AI features for Conversational Agents and how to incorporate them into stateful Flows.
Discover the possibilities with Generators, Generative Fallback, and Data Stores, as well as best practices and security settings for using these features.
Saiba mais
Explore Playbooks and their implementation of the ReAct pattern for building conversational agents. You will learn how to construct a Playbook, set up goals and instructions to build a chatbot in natural language, and learn to test and deploy your solution.
Saiba mais
This course will equip you with the tools to develop complex conversational experiences in Conversational Agents capable of identifying the user intent and routing it to the right self service flow.
Saiba mais
In this course, you will learn about advanced methods and tools to monitor the performance of your Conversational agent in Conversational Agents. Please note Dialogflow CX was recently renamed to Conversational Agents and this course is in the process of being updated to reflect the new product name for Dialogflow CX.
Saiba mais
This course explores advanced technical considerations to optimize Webhook connectivity for comprehensive, end-to-end, Conversational Agent self-service experiences. Please note Dialogflow CX was recently renamed to Conversational Agents, Virtual agent renamed to Conversational agent, and CCAI Insights were renamed to Conversational Insights, and this course is in the process of being updated to reflect the new product names for Dialogflow CX, and Virtual Agent, CCAI Insights.
Saiba mais
This course will equip you with the tools to develop complex conversational experiences in Conversational Agents capable of identifying the user intent and routing it to the right self service flow. Please note Dialogflow CX was recently renamed to Conversational Agents, Virtual agent renamed to Conversational agent, and CCAI Insights were renamed to Conversational Insights, and this course is in the process of being updated to reflect the new product names for Dialogflow CX, and Virtual Agent, CCAI Insights.
Saiba mais
Learn about building conversational AI voice and chat integrations, including how telephony systems can connect with Google to enable phone-based interactions within the Conversational AI ecosystem. Explore key topics such as the differences between chat and voice conversations, the writing process for creating conversation scripts, and the beginning of the interrogative series and closing sequence.
Saiba mais
This course explores the foundational principles of conversation design to craft engaging and effective experiences that emulate human-like experiences specific to the Chat channel. Please note Dialogflow CX was recently renamed to Conversational Agents, Virtual agent renamed to Conversational agent, and CCAI Insights were renamed to Conversational Insights, and this course is in the process of being updated to reflect the new product names for Dialogflow CX, and Virtual Agent, CCAI Insights.
Saiba mais
Discover flows in Conversational Agents and learn how to build deterministic chat and voice experiences with language models. Explore key concepts like drivers, intents, and entities, and how to use them to create conversational agents.
Saiba mais
In this course, you will learn the important role that different types of webhooks play in Conversational Agents development, and how to effectively integrate them into your routine configuration of a Conversational Agent. Please note Dialogflow CX was recently renamed to Conversational Agents, Virtual agent renamed to Conversational agent, and CCAI Insights were renamed to Conversational Insights, and this course is in the process of being updated to reflect the new product names for Dialogflow CX, and Virtual Agent, CCAI Insights.
Saiba mais
This course explores the best practices, methods and tools to programmatically lead CCAI virtual agent delivery. It includes a high level overview of the end to end journey for building and deploying a virtual agent, as well as the core tenets to create a strong delivery culture. Additionally, this course covers the best practices for workflow management, defect tracking, release management and post-release support to ensure optimal virtual agent performance.
Saiba mais
In this course you will learn how Conversational AI Agent Assist can help distill complex customer interactions into concise and clear summaries. Please note Dialogflow CX was recently renamed to Conversational Agents, Virtual agent renamed to Conversational agent, and CCAI Insights were renamed to Conversational Insights, and this course is in the process of being updated to reflect the new product names for Dialogflow CX, and Virtual Agent, CCAI Insights.
Saiba mais
This course explores the quality assurance best practices and the tools available in Conversational Agents to ensure production grade quality during Conversational Agent development, as well as the key tenets for the creation of a robust end to end deployment lifecycle. Please note Dialogflow CX was recently renamed to Conversational Agents, Virtual agent renamed to Conversational agent, and CCAI Insights were renamed to Conversational Insights, and this course is in the process of being updated to reflect the new product names for Dialogflow CX, and Virtual Agent, CCAI Insights.
Saiba mais
This course explores the fundamentals of the feedback loop process for Conversational Agent development and introduces the native capabilities within Conversational Agents that support it. You will also learn about advanced methods and tools to monitor the performance of your Conversational agent in Conversational Agents.
Saiba mais
In this course you will learn how Agent Assist can enhance the productivity of human agents while interacting with customers through the voice channel, as well as the options available for integration with other platforms in the Conversational AI ecosystem.
Saiba mais
This course will focus on Agent Assist, an AI-powered tool designed to enhance customer service interactions. In this course, you will learn how Agent Assist can enhance the productivity of human agents while interacting with customers through the chat channel. You’ll learn how to take full advantage of Agent Assist from Gemini Enterprise for Customer Experience, and its range of Gen AI features and functionality.
Saiba mais
In this course, you'll learn to develop AI agents that answer questions using websites, documents, or structured data. You will explore AI Applications and understand the advantages of data store agents, including their scalability and security.
You'll learn about different data store types and also discover how to connect data stores to agents and add personalization for enhanced responses.
Finally, you'll gain insights into common search configurations and troubleshooting techniques.
Saiba mais
In this course you will learn how to leverage Customer Experience Insights (CX Insights) to uncover hidden information from your contact center data to increase operational efficiency and drive data-driven business decisions.
Saiba mais
This is an introductory course to all solutions in the Conversational AI portfolio and the Gen AI features that are available to transform them. The course also explores the business case around Conversational AI, and the use cases and user personas addressed by the solution. Please note Dialogflow CX was recently renamed to Conversational Agents and this course is in the process of being updated to reflect the new product name for Dialogflow CX.
Saiba mais
Conheça os fluxos do Conversational Agents e aprenda a criar experiências deterministas de chat e voz usando modelos de linguagem. Aprenda os principais conceitos, como drivers, intents e entidades, e saiba como usá-los para criar agentes de conversação.
Saiba mais
This course explores the quality assurance best practices and the tools available in Dialogflow CX to ensure production grade quality during Virtual Agent development, as well as the key tenets for the creation of a robust end to end deployment lifecycle
Saiba mais
This course explores the fundamentals of the feedback loop process for Virtual Agent development and introduces the native capabilities within Dialogflow CX that support it
Saiba mais
This course explores the best practices, methods and tools to programmatically lead CCAI virtual agent delivery. It includes a high level overview of the end to end journey for building and deploying a virtual agent, as well as the core tenets to create a strong delivery culture. Additionally, this course covers the best practices for workflow management, defect tracking, release management and post-release support to ensure optimal virtual agent performance.
Saiba mais
In this course, you will learn how to develop a generative agent capable of answering questions from websites, documents, and/or unstructured data.
Saiba mais
Neste curso, você vai aprender a usar os insights de conversas para descobrir informações ocultas nos dados da sua central de atendimento, aumentar a eficiência operacional e tomar decisões de negócios baseadas em dados.
Saiba mais
In this course you will learn how Contact Center AI Agent Assist can help distill complex customer interactions into concise and clear summaries.
Saiba mais
This course explores using enterprise design patterns to build scalable, reliable, and secure agents within CX Agent Studio. Additionally, it covers navigating the complete development lifecycle by deploying multi-layered application security and locking down cloud infrastructure perimeters. It details the core pillars of multi-turn session persistence and real-time audio supervision to facilitate safe, continuous conversational experiences.
Saiba mais
Transforme sua visão sobre o atendimento ao cliente com este curso sobre o Gemini Enterprise for Customer Experience (GECX) e o poder de seus recursos de IA generativa. Você vai começar rastreando a jornada das centrais de atendimento, entendendo como elas evoluíram e para onde a IA generativa as levará a seguir. Em seguida, você vai entender os elementos básicos da solução GECX e como cada componente contribui para oferecer experiências excepcionais aos clientes. O curso termina com uma análise do caso de negócios robusto para o GECX, além de casos de uso práticos e as várias personas de usuários que se beneficiam dessa solução inovadora.
Saiba mais
