Michael Verkruyse
Menjadi anggota sejak 2019
Silver League
26426 poin
Customer Experience Agent Studio: Dasar-Dasar
Earned Sep 8, 2026 EDT
Build and Deploy Customer Experience Agents
Earned Nov 6, 2025 EST
[CEPF L300 Course]: Cloud AI
Earned Agu 3, 2024 EDT
[DEPRECATED] Conversation Design Fundamentals
Earned Mei 13, 2024 EDT
[DEPRECATED] Stateful Flows
Earned Mei 11, 2024 EDT
Advanced Webhook Concepts
Earned Mei 11, 2024 EDT
[DEPRECATED] Webhook fundamentals
Earned Mei 11, 2024 EDT
Building Complex End to End Self-Service Experiences in Dialogflow CX
Earned Mei 11, 2024 EDT
[DEPRECATED] Conversational Agents Quality Assurance and Deployment Lifecycle
Earned Mei 11, 2024 EDT
Building Complex Self-Service Experiences in Conversational Agents
Earned Mei 10, 2024 EDT
Conversational AI Voice and Chat Integrations
Earned Mei 10, 2024 EDT
Implement Enterprise Design Patterns with CX Agent Studio
Earned Mei 10, 2024 EDT
Intro to CCAI and CCAI Engagement Framework
Earned Mei 8, 2024 EDT
CCAI Academy - Bot Building with Gen AI
Earned Apr 12, 2024 EDT
Pengantar Vertex AI Studio
Earned Mar 27, 2024 EDT
Membuat Model Pemberian Teks pada Gambar
Earned Mar 27, 2024 EDT
Model Transformer dan Model BERT
Earned Mar 27, 2024 EDT
Mekanisme Atensi
Earned Mar 26, 2024 EDT
Arsitektur Encoder-Decoder
Earned Mar 26, 2024 EDT
Pengantar Pembuatan Gambar
Earned Mar 26, 2024 EDT
NCAA® March Madness®: Bracketology with Google Cloud
Earned Mar 18, 2019 EDT
[DEPRECATED] Data Engineering
Earned Mar 14, 2019 EDT
Kursus ini bertujuan untuk membekali desainer dan builder percakapan dengan konsep serta keterampilan praktis dalam merancang, membangun, dan menguji agen Pengalaman Pelanggan multimodal dan multiagen yang canggih menggunakan Customer Experience Agent Studio (CX Agent Studio).
Pelajari lebih lanjut
In this course you will discover the exciting new features and capabilities of Customer Experience Agent Studio (CX Agent Studio), design AI agents from the CLI using MCP servers, learn how to evaluate your agent's performance and implement the Quality Hill Climbing process. You will also find out how to set up your agent's memory to store, retrieve, and use information across conversation turns and implement callbacks for logging or authentication, configure guardrails to protect against malicious attempts and ensure aligned responses, and deploy the agent to various channels.
Additionally, you will explore the possible integrations between CX Agent Studio and CCaaS services and providers, including first party digital channel integrations with Google Telephony Platform (GTP), widgets and APIs, escalations to human agents through Google Cloud CCaaS and Gemini Enterprise for Customer Experience, and third party telephony and CCaaS integrations with providers such as Twillio or Salesfor…
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This Cloud AI course consists of a series of advanced-level labs designed to validate your proficiency in using Google Cloud's AI and ML services. Each lab presents a set of required tasks that you must complete with minimal assistance.
You must score 80% or higher for each lab to complete this course, and fulfill your CEPF L300 Cloud AI requirement.
Course Status: All required labs for this course are now released. You must use the latest version of the course to access these labs and ensure your progress is tracked correctly.
If a green upgrade banner appears at the top of the page, follow the prompts to upgrade before continuing. If no banner is shown, you are already on the latest version.
Required Labs: You only need to complete the labs marked as 'Required' to complete the course. Optional labs have no tag next to their titles; while recommended, they are not required.
L300 Accreditation: Full CEPF L300 accreditation for this specialization requires completion of all required…
Pelajari lebih lanjut
This course explores the foundational principles of conversation design to craft engaging and effective experiences that emulate human-like experiences specific to the Chat channel. Please note Dialogflow CX was recently renamed to Conversational Agents, Virtual agent renamed to Conversational agent, and CCAI Insights were renamed to Conversational Insights, and this course is in the process of being updated to reflect the new product names for Dialogflow CX, and Virtual Agent, CCAI Insights.
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Discover flows in Conversational Agents and learn how to build deterministic chat and voice experiences with language models. Explore key concepts like drivers, intents, and entities, and how to use them to create conversational agents.
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This course explores advanced technical considerations to optimize Webhook connectivity for comprehensive, end-to-end, Conversational Agent self-service experiences. Please note Dialogflow CX was recently renamed to Conversational Agents, Virtual agent renamed to Conversational agent, and CCAI Insights were renamed to Conversational Insights, and this course is in the process of being updated to reflect the new product names for Dialogflow CX, and Virtual Agent, CCAI Insights.
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In this course, you will learn the important role that different types of webhooks play in Conversational Agents development, and how to effectively integrate them into your routine configuration of a Conversational Agent. Please note Dialogflow CX was recently renamed to Conversational Agents, Virtual agent renamed to Conversational agent, and CCAI Insights were renamed to Conversational Insights, and this course is in the process of being updated to reflect the new product names for Dialogflow CX, and Virtual Agent, CCAI Insights.
Pelajari lebih lanjut
This course will equip you with the tools to develop complex conversational experiences in Dialogflow CX capable of identifying the user intent and routing it to the right self service flow.
Pelajari lebih lanjut
This course explores the quality assurance best practices and the tools available in Conversational Agents to ensure production grade quality during Conversational Agent development, as well as the key tenets for the creation of a robust end to end deployment lifecycle. Please note Dialogflow CX was recently renamed to Conversational Agents, Virtual agent renamed to Conversational agent, and CCAI Insights were renamed to Conversational Insights, and this course is in the process of being updated to reflect the new product names for Dialogflow CX, and Virtual Agent, CCAI Insights.
Pelajari lebih lanjut
This course will equip you with the tools to develop complex conversational experiences in Conversational Agents capable of identifying the user intent and routing it to the right self service flow. Please note Dialogflow CX was recently renamed to Conversational Agents, Virtual agent renamed to Conversational agent, and CCAI Insights were renamed to Conversational Insights, and this course is in the process of being updated to reflect the new product names for Dialogflow CX, and Virtual Agent, CCAI Insights.
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Learn about building conversational AI voice and chat integrations, including how telephony systems can connect with Google to enable phone-based interactions within the Conversational AI ecosystem. Explore key topics such as the differences between chat and voice conversations, the writing process for creating conversation scripts, and the beginning of the interrogative series and closing sequence.
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This course explores using enterprise design patterns to build scalable, reliable, and secure agents within CX Agent Studio. Additionally, it covers navigating the complete development lifecycle by deploying multi-layered application security and locking down cloud infrastructure perimeters. It details the core pillars of multi-turn session persistence and real-time audio supervision to facilitate safe, continuous conversational experiences.
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This is a introductory course to all solutions in the Contact Centre AI (CCAI) portfolio and the Generative AI features that are poised to transform them. The course also explores the CCAI go to market and engagement model, the business case around CCAI, as well as the use cases and user personas addressed by the solution.
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The objective of this course is to upsklill experienced conversational AI practitioners on how to deliver Dialogflow Bots with new Gen AI capabilities
Brought to you by the GCC Tech Specialization Team (gcc-enablement-tech@). Share your request/feedback on go/learningpacks-feedback!
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Kursus ini memperkenalkan Vertex AI Studio, sebuah alat untuk berinteraksi dengan model AI generatif, membuat prototipe ide bisnis, dan meluncurkannya ke dalam produksi. Melalui kasus penggunaan yang imersif, pelajaran menarik, dan lab interaktif, Anda akan menjelajahi siklus proses dari perintah ke produk dan mempelajari cara memanfaatkan Vertex AI Studio untuk aplikasi multimodal Gemini, desain perintah, rekayasa perintah, dan tuning model. Tujuan kursus ini adalah agar Anda dapat memanfaatkan potensi AI generatif dalam project Anda dengan Vertex AI Studio.
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Kursus ini menjelaskan cara membuat model keterangan gambar menggunakan deep learning. Anda akan belajar tentang berbagai komponen model keterangan gambar, seperti encoder dan decoder, serta cara melatih dan mengevaluasi model. Pada akhir kursus ini, Anda akan dapat membuat model keterangan gambar Anda sendiri dan menggunakannya untuk menghasilkan teks bagi gambar.
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Kursus ini memperkenalkan Anda pada arsitektur Transformer dan model Representasi Encoder Dua Arah dari Transformer (Bidirectional Encoder Representations from Transformers atau BERT). Anda akan belajar tentang komponen utama arsitektur Transformer, seperti mekanisme self-attention, dan cara penggunaannya untuk membangun model BERT. Anda juga akan belajar tentang berbagai tugas yang dapat memanfaatkan BERT, seperti klasifikasi teks, menjawab pertanyaan, dan inferensi natural language. Kursus ini diperkirakan memakan waktu sekitar 45 menit untuk menyelesaikannya.
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Dalam kursus ini Anda akan diperkenalkan dengan mekanisme atensi, yakni teknik efektif yang membuat jaringan neural berfokus pada bagian tertentu urutan input. Anda akan mempelajari cara kerja atensi, cara penggunaannya untuk meningkatkan performa berbagai tugas machine learning, termasuk terjemahan mesin, peringkasan teks, dan menjawab pertanyaan.
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Kursus ini memberi Anda sinopsis tentang arsitektur encoder-decoder, yang merupakan arsitektur machine learning yang canggih dan umum untuk tugas urutan-ke-urutan seperti terjemahan mesin, ringkasan teks, dan tanya jawab. Anda akan belajar tentang komponen utama arsitektur encoder-decoder serta cara melatih dan menyalurkan model ini. Dalam panduan lab yang sesuai, Anda akan membuat kode pada penerapan simpel arsitektur encoder-decoder di TensorFlow untuk pembuatan puisi dari awal.
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Kursus ini memperkenalkan model difusi, yaitu kelompok model machine learning yang belakangan ini menunjukkan potensinya dalam ranah pembuatan gambar. Model difusi mengambil inspirasi dari fisika, khususnya termodinamika. Dalam beberapa tahun terakhir, model difusi menjadi populer baik di dunia industri maupun penelitian. Model difusi mendasari banyak alat dan model pembuatan gambar yang canggih di Google Cloud. Kursus ini memperkenalkan Anda pada teori yang melandasi model difusi dan cara melatih serta men-deploy-nya di Vertex AI.
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In this series of labs you will learn how to use BigQuery to analyze NCAA basketball data with SQL. Build a Machine Learning Model to predict the outcomes of NCAA March Madness basketball tournament games.
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This advanced-level quest is unique amongst the other catalog offerings. The labs have been curated to give IT professionals hands-on practice with topics and services that appear in the Google Cloud Certified Professional Data Engineer Certification. From Big Query, to Dataprep, to Cloud Composer, this quest is composed of specific labs that will put your Google Cloud data engineering knowledge to the test. Be aware that while practice with these labs will increase your skills and abilities, you will need other preparation, too. The exam is quite challenging and external studying, experience, and/or background in cloud data engineering is recommended. Looking for a hands on challenge lab to demonstrate your skills and validate your knowledge? On completing this quest, enroll in and finish the additional challenge lab at the end of the Engineer Data in the Google Cloud to receive an exclusive Google Cloud digital badge.
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