Michael Verkruyse
Member since 2019
Silver League
26426 points
Customer Experience Agent Studio: Fundamentals
Earned ספט 8, 2026 EDT
Build and Deploy Customer Experience Agents
Earned נוב 6, 2025 EST
[CEPF L300 Course]: Cloud AI
Earned אוג 3, 2024 EDT
[DEPRECATED] Conversation Design Fundamentals
Earned מאי 13, 2024 EDT
[DEPRECATED] Stateful Flows
Earned מאי 11, 2024 EDT
Advanced Webhook Concepts
Earned מאי 11, 2024 EDT
[DEPRECATED] Webhook fundamentals
Earned מאי 11, 2024 EDT
Building Complex End to End Self-Service Experiences in Dialogflow CX
Earned מאי 11, 2024 EDT
[DEPRECATED] Conversational Agents Quality Assurance and Deployment Lifecycle
Earned מאי 11, 2024 EDT
Building Complex Self-Service Experiences in Conversational Agents
Earned מאי 10, 2024 EDT
Conversational AI Voice and Chat Integrations
Earned מאי 10, 2024 EDT
Implement Enterprise Design Patterns with CX Agent Studio
Earned מאי 10, 2024 EDT
Intro to CCAI and CCAI Engagement Framework
Earned מאי 8, 2024 EDT
CCAI Academy - Bot Building with Gen AI
Earned אפר 12, 2024 EDT
Introduction to Generative AI Studio - בעברית
Earned מרץ 27, 2024 EDT
Create Image Captioning Models - בעברית
Earned מרץ 27, 2024 EDT
Transformer Models and BERT Model - בעברית
Earned מרץ 27, 2024 EDT
Attention Mechanism - בעברית
Earned מרץ 26, 2024 EDT
Encoder-Decoder Architecture - בעברית
Earned מרץ 26, 2024 EDT
Introduction to Image Generation - בעברית
Earned מרץ 26, 2024 EDT
NCAA® March Madness®: Bracketology with Google Cloud
Earned מרץ 18, 2019 EDT
[DEPRECATED] Data Engineering
Earned מרץ 14, 2019 EDT
This course aims to equip conversational designers and builders with the concepts and practical skills to design, build, and test sophisticated, multi-agent, and multimodal Customer Experience agents using Customer Experience Agent Studio (CX Agent Studio).
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In this course you will discover the exciting new features and capabilities of Customer Experience Agent Studio (CX Agent Studio), design AI agents from the CLI using MCP servers, learn how to evaluate your agent's performance and implement the Quality Hill Climbing process. You will also find out how to set up your agent's memory to store, retrieve, and use information across conversation turns and implement callbacks for logging or authentication, configure guardrails to protect against malicious attempts and ensure aligned responses, and deploy the agent to various channels.
Additionally, you will explore the possible integrations between CX Agent Studio and CCaaS services and providers, including first party digital channel integrations with Google Telephony Platform (GTP), widgets and APIs, escalations to human agents through Google Cloud CCaaS and Gemini Enterprise for Customer Experience, and third party telephony and CCaaS integrations with providers such as Twillio or Salesfor…
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This Cloud AI course consists of a series of advanced-level labs designed to validate your proficiency in using Google Cloud's AI and ML services. Each lab presents a set of required tasks that you must complete with minimal assistance.
You must score 80% or higher for each lab to complete this course, and fulfill your CEPF L300 Cloud AI requirement.
Course Status: All required labs for this course are now released. You must use the latest version of the course to access these labs and ensure your progress is tracked correctly.
If a green upgrade banner appears at the top of the page, follow the prompts to upgrade before continuing. If no banner is shown, you are already on the latest version.
Required Labs: You only need to complete the labs marked as 'Required' to complete the course. Optional labs have no tag next to their titles; while recommended, they are not required.
L300 Accreditation: Full CEPF L300 accreditation for this specialization requires completion of all required…
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This course explores the foundational principles of conversation design to craft engaging and effective experiences that emulate human-like experiences specific to the Chat channel. Please note Dialogflow CX was recently renamed to Conversational Agents, Virtual agent renamed to Conversational agent, and CCAI Insights were renamed to Conversational Insights, and this course is in the process of being updated to reflect the new product names for Dialogflow CX, and Virtual Agent, CCAI Insights.
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Discover flows in Conversational Agents and learn how to build deterministic chat and voice experiences with language models. Explore key concepts like drivers, intents, and entities, and how to use them to create conversational agents.
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This course explores advanced technical considerations to optimize Webhook connectivity for comprehensive, end-to-end, Conversational Agent self-service experiences. Please note Dialogflow CX was recently renamed to Conversational Agents, Virtual agent renamed to Conversational agent, and CCAI Insights were renamed to Conversational Insights, and this course is in the process of being updated to reflect the new product names for Dialogflow CX, and Virtual Agent, CCAI Insights.
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In this course, you will learn the important role that different types of webhooks play in Conversational Agents development, and how to effectively integrate them into your routine configuration of a Conversational Agent. Please note Dialogflow CX was recently renamed to Conversational Agents, Virtual agent renamed to Conversational agent, and CCAI Insights were renamed to Conversational Insights, and this course is in the process of being updated to reflect the new product names for Dialogflow CX, and Virtual Agent, CCAI Insights.
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This course will equip you with the tools to develop complex conversational experiences in Dialogflow CX capable of identifying the user intent and routing it to the right self service flow.
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This course explores the quality assurance best practices and the tools available in Conversational Agents to ensure production grade quality during Conversational Agent development, as well as the key tenets for the creation of a robust end to end deployment lifecycle. Please note Dialogflow CX was recently renamed to Conversational Agents, Virtual agent renamed to Conversational agent, and CCAI Insights were renamed to Conversational Insights, and this course is in the process of being updated to reflect the new product names for Dialogflow CX, and Virtual Agent, CCAI Insights.
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This course will equip you with the tools to develop complex conversational experiences in Conversational Agents capable of identifying the user intent and routing it to the right self service flow. Please note Dialogflow CX was recently renamed to Conversational Agents, Virtual agent renamed to Conversational agent, and CCAI Insights were renamed to Conversational Insights, and this course is in the process of being updated to reflect the new product names for Dialogflow CX, and Virtual Agent, CCAI Insights.
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Learn about building conversational AI voice and chat integrations, including how telephony systems can connect with Google to enable phone-based interactions within the Conversational AI ecosystem. Explore key topics such as the differences between chat and voice conversations, the writing process for creating conversation scripts, and the beginning of the interrogative series and closing sequence.
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This course explores using enterprise design patterns to build scalable, reliable, and secure agents within CX Agent Studio. Additionally, it covers navigating the complete development lifecycle by deploying multi-layered application security and locking down cloud infrastructure perimeters. It details the core pillars of multi-turn session persistence and real-time audio supervision to facilitate safe, continuous conversational experiences.
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This is a introductory course to all solutions in the Contact Centre AI (CCAI) portfolio and the Generative AI features that are poised to transform them. The course also explores the CCAI go to market and engagement model, the business case around CCAI, as well as the use cases and user personas addressed by the solution.
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The objective of this course is to upsklill experienced conversational AI practitioners on how to deliver Dialogflow Bots with new Gen AI capabilities
Brought to you by the GCC Tech Specialization Team (gcc-enablement-tech@). Share your request/feedback on go/learningpacks-feedback!
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בקורס הזה נלמד על Generative AI Studio, מוצר ב-Vertex AI שעוזר ליצור אבות טיפוס למודלים של בינה מלאכותית גנרטיבית, כדי להשתמש בהם ולהתאים אותם לפי הצרכים שלכם. באמצעות הדגמה של המוצר עצמו, נלמד מהו Generative AI Studio, מהם הפיצ'רים והאפשרויות שלו, ואיך להשתמש בו. בסוף הקורס יהיה שיעור Lab מעשי לתרגול של מה שנלמד, ובוחן לבדיקת הידע.
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בקורס הזה תלמדו איך ליצור מודל הוספת כיתוב לתמונה באמצעות למידה עמוקה (Deep Learning). אתם תלמדו על הרכיבים השונים במודל הוספת כיתוב לתמונה, כמו המקודד והמפענח, ואיך לאמן את המודל ולהעריך את הביצועים שלו. בסוף הקורס תוכלו ליצור מודלים להוספת כיתוב לתמונה ולהשתמש בהם כדי ליצור כיתובים לתמונות
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בקורס הזה נציג את הארכיטקטורה של טרנספורמרים ואת המודל של ייצוגים דו-כיווניים של מקודד מטרנספורמרים (BERT). תלמדו על החלקים השונים בארכיטקטורת הטרנספורמר, כמו מנגנון תשומת הלב, ועל התפקיד שלו בבניית מודל BERT. תלמדו גם על המשימות השונות שאפשר להשתמש ב-BERT כדי לבצע אותן, כמו סיווג טקסטים, מענה על שאלות והֶקֵּשׁ משפה טבעית. נדרשות כ-45 דקות כדי להשלים את הקורס הזה.
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בקורס נלמד על מנגנון תשומת הלב, שיטה טובה מאוד שמאפשרת לרשתות נוירונים להתמקד בחלקים ספציפיים ברצף הקלט. נלמד איך עובד העיקרון של תשומת הלב, ואיך אפשר להשתמש בו כדי לשפר את הביצועים במגוון משימות של למידת מכונה, כולל תרגום אוטומטי, סיכום טקסט ומענה לשאלות.
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בקורס הזה לומדים בקצרה על ארכיטקטורת מקודד-מפענח, ארכיטקטורה עוצמתית ונפוצה ללמידת מכונה שמשתמשים בה במשימות של רצף לרצף, כמו תרגום אוטומטי, סיכום טקסט ומענה לשאלות. תלמדו על החלקים השונים בארכיטקטורת מקודד-מפענח, איך לאמן את המודלים האלה ואיך להשתמש בהם. בהדרכה המפורטת המשלימה בשיעור ה-Lab תקודדו ב-TensorFlow תרחיש שימוש פשוט בארכיטקטורת מקודד-מפענח: כתיבת שיר מאפס.
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בקורס נלמד על מודלים של דיפוזיה, משפחת מודלים של למידת מכונה שיצרו הרבה ציפיות לאחרונה בתחום של יצירת תמונות. מודלים של דיפוזיה שואבים השראה מפיזיקה, וספציפית מתרמודינמיקה. בשנים האחרונות, מודלים של דיפוזיה הפכו לפופולריים גם בתחום המחקר וגם בתעשייה. מודלים של דיפוזיה עומדים מאחורי הרבה מהכלים והמודלים החדשניים ליצירת תמונות ב-Google Cloud. בקורס הזה נלמד על התיאוריה שמאחורי מודלים של דיפוזיה, ואיך לאמן ולפרוס אותם ב-Vertex AI.
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In this series of labs you will learn how to use BigQuery to analyze NCAA basketball data with SQL. Build a Machine Learning Model to predict the outcomes of NCAA March Madness basketball tournament games.
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This advanced-level quest is unique amongst the other catalog offerings. The labs have been curated to give IT professionals hands-on practice with topics and services that appear in the Google Cloud Certified Professional Data Engineer Certification. From Big Query, to Dataprep, to Cloud Composer, this quest is composed of specific labs that will put your Google Cloud data engineering knowledge to the test. Be aware that while practice with these labs will increase your skills and abilities, you will need other preparation, too. The exam is quite challenging and external studying, experience, and/or background in cloud data engineering is recommended. Looking for a hands on challenge lab to demonstrate your skills and validate your knowledge? On completing this quest, enroll in and finish the additional challenge lab at the end of the Engineer Data in the Google Cloud to receive an exclusive Google Cloud digital badge.
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