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Kartik Sujith
Mitglied seit 2021
Gold League
40670 Punkte
Data Warehousing for Partners: Analyze Data with Looker
Earned Jul 10, 2025 EDT
Analyzing and Visualizing Data in Looker
Earned Jul 3, 2025 EDT
Erste Schritte mit Looker
Earned Jun 19, 2025 EDT
BI Reporting: Looker Visualization on BigQuery
Earned Jun 16, 2025 EDT
Looker Explained
Earned Jun 16, 2025 EDT
Configure and Maintain CCaaS as an Admin
Earned Feb 21, 2025 EST
Manage Functions and Reporting with CCaaS
Earned Feb 21, 2025 EST
Handle Consumer Interactions with CCaaS
Earned Feb 19, 2025 EST
[DEPRECATED] Den Wissensaustausch mit Gemini Enterprise beschleunigen
Earned Feb 17, 2025 EST
Text Prompt Engineering Techniques
Earned Feb 11, 2025 EST
[DEPRECATED] Integrate Vertex AI Search and Conversation into Voice and Chat Apps
Earned Feb 11, 2025 EST
Konversationelle KI und ihr Einsatz-Framework
Earned Nov 25, 2024 EST
Build generative virtual agents with API integrations
Earned Nov 25, 2024 EST
Incorporate Generative Features into Conversational Agent Flows
Earned Nov 16, 2024 EST
[DEPRECATED] Building Complex Self-Service Experiences in Conversational Agents
Earned Okt 31, 2024 EDT
[DEPRECATED] Stateful Flows
Earned Okt 31, 2024 EDT
Generative Playbooks
Earned Okt 25, 2024 EDT
[DEPRECATED] Advanced Performance Measurement
Earned Okt 24, 2024 EDT
Advanced Webhook Concepts
Earned Okt 24, 2024 EDT
Building Complex Self-Service Experiences in Conversational Agents
Earned Okt 24, 2024 EDT
Conversational AI Voice and Chat Integrations
Earned Okt 24, 2024 EDT
Build deterministic Virtual Agent enhanced with data stores
Earned Okt 21, 2024 EDT
Extend CX Agents with Agent Search data stores
Earned Okt 21, 2024 EDT
[DEPRECATED] Conversational Agents Quality Assurance and Deployment Lifecycle
Earned Okt 21, 2024 EDT
Performance Measurement
Earned Okt 18, 2024 EDT
[DEPRECATED] Webhook fundamentals
Earned Okt 18, 2024 EDT
[DEPRECATED] Conversation Design Fundamentals
Earned Okt 18, 2024 EDT
DFCX Virtual Agent Delivery Framework
Earned Okt 18, 2024 EDT
Implement Enterprise Design Patterns with CX Agent Studio
Earned Okt 18, 2024 EDT
Intro to Conversational AI and Conversational AI Engagement Framework
Earned Okt 18, 2024 EDT
[DEPRECATED] Implementing Generative AI with Vertex AI
Earned Okt 12, 2023 EDT
Einführung in Large Language Models
Earned Okt 12, 2023 EDT
Verantwortungsbewusste Anwendung von KI: KI-Grundsätze in Google Cloud anwenden
Earned Okt 12, 2023 EDT
Generative AI Fundamentals
Earned Okt 12, 2023 EDT
Einführung in die verantwortungsbewusste Anwendung von KI
Earned Okt 11, 2023 EDT
Einführung in generative KI
Earned Jun 22, 2023 EDT
[DEPRECATED] Contact Center AI: Conversational Design Fundamentals
Earned Jun 19, 2023 EDT
Virtual Agent Development in Dialogflow ES for Software Devs
Earned Sep 29, 2022 EDT
Virtual Agent Development in Dialogflow CX for Software Devs
Earned Sep 26, 2022 EDT
Virtual Agent Development in Dialogflow ES for Citizen Devs
Earned Sep 23, 2022 EDT
Customer Experiences with Contact Center AI
Earned Jul 5, 2021 EDT
This course explores how to leverage Looker to create data experiences and gain insights with modern business intelligence (BI) and reporting.
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In this course, you learn how to do the kind of data exploration and analysis in Looker that would formerly be done primarily by SQL developers or analysts. Upon completion of this course, you will be able to leverage Looker's modern analytics platform to find and explore relevant content in your organization’s Looker instance, ask questions of your data, create new metrics as needed, and build and share visualizations and dashboards to facilitate data-driven decision making.
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Sichern Sie sich ein Skill-Logo, indem Sie die Aufgabenreihe Erste Schritte mit Looker abschließen. Dabei lernen Sie, wie Sie Daten mit Looker Studio und Looker analysieren, visualisieren und kuratieren.
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This workload aims to upskill Google Cloud partners to perform specific tasks for modernization using LookML on BigQuery. A proof-of-concept will take learners through the process of creating LookML visualizations on BigQuery. During this course, learners will be guided specifically on how to write Looker modeling language, also known as LookML and create semantic data models, and learn how LookML constructs SQL queries against BigQuery. At a high level, this course will focus on basic LookML to create and access BigQuery objects, and optimize BigQuery objects with LookML.
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By the end of this course, you should be able to articulate Looker's value propositions and what makes it different from other analytics tools in the market. You should also be able to explain how Looker works, and explain the standard components of successful service delivery.
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Configure and Maintain CCaaS as an Admin is a course that provides end users with essential learning about the core features, functionality, reporting, and configuration information most relevant to the role. This course is most appropriate for those who perform administrative functions to support the operation of the contact center as well as analyze, troubleshoot, and configure the platform to best meet the demands of customers. Although this program will review some monitoring and reporting aspects, those topics are explored in depth in the course titled "Managing Functions and Reporting with CCaSS."
Explore other content in the Gemini Agent Ready (GEAR) program.
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Manage Functions and Reporting with CCaaS provides end-users with essential training about the core features, functionality, monitoring, reporting, and configuration information that is most relevant to the role. This course is most appropriate for those at the managerial level of the contact center who are tasked with monitoring the effectiveness, efficiency, and KPI attainment for all consumer interactions. While this program will review some aspects of settings and configuration options, the major focus is on reporting functionality in CCaaS.
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This course teaches contact center agents about the core agent features and functionality in Contact Center as a Service (CCaaS). CCaaS is a unified contact center platform that accelerates an organization's ability to leverage and deploy contact centers without relying on multiple technology providers. This course is most appropriate for those who handle consumer interactions via chat and call.
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Gemini Enterprise ist ein leistungsstarkes Tool, das das Fachwissen von Google in den Bereichen Suche und KI zusammenbringt. Mitarbeitende können damit bestimmte Informationen in Dokumentenspeichern, E‑Mails, Chats, Ticketsystemen und anderen Datenquellen über eine einzige Suchleiste finden. Der Gemini Enterprise-Assistent kann sie auch beim Brainstorming, der Recherche oder der Strukturierung von Dokumenten unterstützen und zum Beispiel Kollegen zu einem Kalendertermin einladen, um die Wissensarbeit und Zusammenarbeit zu beschleunigen.
(Gemini Enterprise hieß früher Google Agentspace. In diesem Kurs kann es daher noch Verweise auf den alten Produktnamen geben.)
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Text Prompt Engineering Techniques introduces you to consider different strategic approaches & techniques to deploy when writing prompts for text-based generative AI tasks.
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This course on Integrate Vertex AI Search and Conversation into Voice and Chat Apps is composed of a set of labs to give you a hands on experience to interacting with new Generative AI technologies. You will learn how to create end-to-end search and conversational experiences by following examples. These technologies complement predefined intent-based chat experiences created in Dialogflow with LLM-based, generative answers that can be based on your own data. Also, they allow you to porvide enterprise-grade search experiences for internal and external websites to search documents, structure data and public websites.
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Erweitern Sie Ihr Verständnis von Kundenservice mit diesem Kurs über Gemini Enterprise for Customer Experience (GECX) und seine leistungsstarken Funktionen mit generativer KI. Zuerst befassen wir uns mit der Vergangenheit und Entwicklung von Contact Centern und erläutern, wie generative KI sie voranbringt. Anschließend erhalten Sie einen tiefen Einblick in die wichtigsten Bausteine der GECX-Lösung und erfahren, wie jede Komponente dazu beiträgt, den Kundenservice zu verbessern. Zum Schluss wird das Anwendungsszenario für GECX vorgestellt, zusammen mit praktischen Anwendungsfällen und den verschiedenen Nutzeridentitäten, die von dieser innovativen Lösung profitieren.
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Demonstrate the ability to create and deploy generative virtual agents with natural language using Vertex AI Agent Builder and augment responses by integrating Gemini responses with third party APIs and your own data stores
You will use the following technologies and Google Cloud services:
Vertex AI Agent Builder
Gemini
Cloud Functions
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Explore the Generative AI features for Conversational Agents and how to incorporate them into stateful Flows.
Discover the possibilities with Generators, Generative Fallback, and Data Stores, as well as best practices and security settings for using these features.
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This course will equip you with the tools to develop complex conversational experiences in Conversational Agents capable of identifying the user intent and routing it to the right self service flow.
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Discover flows in Conversational Agents and learn how to build deterministic chat and voice experiences with language models. Explore key concepts like drivers, intents, and entities, and how to use them to create conversational agents.
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Explore Playbooks and their implementation of the ReAct pattern for building conversational agents. You will learn how to construct a Playbook, set up goals and instructions to build a chatbot in natural language, and learn to test and deploy your solution.
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In this course, you will learn about advanced methods and tools to monitor the performance of your Conversational agent in Conversational Agents. Please note Dialogflow CX was recently renamed to Conversational Agents and this course is in the process of being updated to reflect the new product name for Dialogflow CX.
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This course explores advanced technical considerations to optimize Webhook connectivity for comprehensive, end-to-end, Conversational Agent self-service experiences. Please note Dialogflow CX was recently renamed to Conversational Agents, Virtual agent renamed to Conversational agent, and CCAI Insights were renamed to Conversational Insights, and this course is in the process of being updated to reflect the new product names for Dialogflow CX, and Virtual Agent, CCAI Insights.
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This course will equip you with the tools to develop complex conversational experiences in Conversational Agents capable of identifying the user intent and routing it to the right self service flow. Please note Dialogflow CX was recently renamed to Conversational Agents, Virtual agent renamed to Conversational agent, and CCAI Insights were renamed to Conversational Insights, and this course is in the process of being updated to reflect the new product names for Dialogflow CX, and Virtual Agent, CCAI Insights.
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Learn about building conversational AI voice and chat integrations, including how telephony systems can connect with Google to enable phone-based interactions within the Conversational AI ecosystem. Explore key topics such as the differences between chat and voice conversations, the writing process for creating conversation scripts, and the beginning of the interrogative series and closing sequence.
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Demonstrate the ability to create and deploy deterministic virtual agents using Dialgflow CX and augment responses by grounding results on your own data integrating with Vertex AI Agent Builder data stores and leveraging Gemini for summarizations.
You will use the following technologies and Google Cloud services:
Vertex AI Agent Builder
Dialogflow CX
Gemini
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In this course, you'll learn to develop AI agents that answer questions using websites, documents, or structured data. You will explore AI Applications and understand the advantages of data store agents, including their scalability and security.
You'll learn about different data store types and also discover how to connect data stores to agents and add personalization for enhanced responses.
Finally, you'll gain insights into common search configurations and troubleshooting techniques.
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This course explores the quality assurance best practices and the tools available in Conversational Agents to ensure production grade quality during Conversational Agent development, as well as the key tenets for the creation of a robust end to end deployment lifecycle. Please note Dialogflow CX was recently renamed to Conversational Agents, Virtual agent renamed to Conversational agent, and CCAI Insights were renamed to Conversational Insights, and this course is in the process of being updated to reflect the new product names for Dialogflow CX, and Virtual Agent, CCAI Insights.
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This course explores the fundamentals of the feedback loop process for Conversational Agent development and introduces the native capabilities within Conversational Agents that support it. You will also learn about advanced methods and tools to monitor the performance of your Conversational agent in Conversational Agents.
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In this course, you will learn the important role that different types of webhooks play in Conversational Agents development, and how to effectively integrate them into your routine configuration of a Conversational Agent. Please note Dialogflow CX was recently renamed to Conversational Agents, Virtual agent renamed to Conversational agent, and CCAI Insights were renamed to Conversational Insights, and this course is in the process of being updated to reflect the new product names for Dialogflow CX, and Virtual Agent, CCAI Insights.
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This course explores the foundational principles of conversation design to craft engaging and effective experiences that emulate human-like experiences specific to the Chat channel. Please note Dialogflow CX was recently renamed to Conversational Agents, Virtual agent renamed to Conversational agent, and CCAI Insights were renamed to Conversational Insights, and this course is in the process of being updated to reflect the new product names for Dialogflow CX, and Virtual Agent, CCAI Insights.
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This course explores the best practices, methods and tools to programmatically lead CCAI virtual agent delivery. It includes a high level overview of the end to end journey for building and deploying a virtual agent, as well as the core tenets to create a strong delivery culture. Additionally, this course covers the best practices for workflow management, defect tracking, release management and post-release support to ensure optimal virtual agent performance.
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This course explores using enterprise design patterns to build scalable, reliable, and secure agents within CX Agent Studio. Additionally, it covers navigating the complete development lifecycle by deploying multi-layered application security and locking down cloud infrastructure perimeters. It details the core pillars of multi-turn session persistence and real-time audio supervision to facilitate safe, continuous conversational experiences.
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This is an introductory course to all solutions in the Conversational AI portfolio and the Gen AI features that are available to transform them. The course also explores the business case around Conversational AI, and the use cases and user personas addressed by the solution. Please note Dialogflow CX was recently renamed to Conversational Agents and this course is in the process of being updated to reflect the new product name for Dialogflow CX.
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This course will help ML Engineers, Developers, and Data Scientists implement Large Language Models for Generative AI use cases with Vertex AI. The first two modules of this course contain links to videos and prerequisite course materials that will build your knowledge foundation in Generative AI. Please do not skip these modules. The advanced modules in this course assume you have completed these earlier modules.
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In diesem Einführungskurs im Microlearning-Format wird untersucht, was Large Language Models (LLM) sind, für welche Anwendungsfälle sie genutzt werden können und wie die LLM-Leistung durch Feinabstimmung von Prompts gesteigert werden kann. Darüber hinaus werden Tools von Google behandelt, die das Entwickeln eigener Anwendungen basierend auf generativer KI ermöglichen.
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Da die Nutzung von künstlicher Intelligenz und Machine Learning in Unternehmen weiter zunimmt, wird auch deren verantwortungsbewusste Entwicklung ein immer wichtigeres Thema. Dabei ist es für viele schwierig, die Überlegungen zur verantwortungsbewussten Anwendung von KI in die Praxis umzusetzen. Wenn Sie wissen möchten, wie sich die verantwortungsbewusste Anwendung von KI in die Praxis umsetzen, also operationalisieren lässt, finden Sie in diesem Kurs entsprechende Hilfestellungen.
In diesem Kurs erfahren Sie, wie dies mit Google Cloud heutzutage möglich ist, inklusive entsprechender Best Practices und Erkenntnisse. Es wird gezeigt, welches Framework Google Cloud bietet, um einen eigenen Ansatz für die verantwortungsbewusste Anwendung von KI zu entwickeln.
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Earn a skill badge by completing the Introduction to Generative AI, Introduction to Large Language Models and Introduction to Responsible AI courses. By passing the final quiz, you'll demonstrate your understanding of foundational concepts in generative AI.
A skill badge is a digital badge issued by Google Cloud in recognition of your knowledge of Google Cloud products and services. Share your skill badge by making your profile public and adding it to your social media profile.
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In diesem Einführungskurs im Microlearning-Format wird erklärt, was verantwortungsbewusste Anwendung von KI bedeutet, warum sie wichtig ist und wie Google dies in seinen Produkten berücksichtigt. Darüber hinaus werden die 7 KI-Grundsätze von Google behandelt.
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In diesem Einführungskurs im Microlearning-Format wird erklärt, was generative KI ist, wie sie genutzt wird und wie sie sich von herkömmlichen Methoden für Machine Learning unterscheidet. Darüber hinaus werden Tools von Google behandelt, mit denen Sie eigene generative KI-Anwendungen entwickeln können.
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Welcome to "CCAI Conversational Design Fundamentals", the first course in the "Customer Experiences with Contact Center AI" series.
In this course, learn how to design customer conversational solutions using Contact Center Artificial Intelligence (CCAI). You will be introduced to CCAI and its three pillars (Dialogflow, Agent Assist, and Insights), and the concepts behind conversational experiences and how the study of them influences the design of your virtual agent. After taking this course you will be prepared to take your virtual agent design to the next level of intelligent conversation.
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Welcome to "CCAI Virtual Agent Development in Dialogflow ES for Software Developers", the third course in the "Customer Experiences with Contact Center AI" series.
In this course, learn to use additional features of Dialogflow ES for your virtual agent, create a Firestore instance to store customer data, and implement cloud functions that access the data. With the ability to read and write customer data, learner’s virtual agents are conversationally dynamic and able to defer contact center volume from human agents. You'll be introduced to methods for testing your virtual agent and logs which can be useful for understanding issues that arise. Lastly, learn about connectivity protocols, APIs, and platforms for integrating your virtual agent with services already established for your business.
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Welcome to "Virtual Agent Development in Dialogflow CX for Software Devs", the third course in the "Customer Experiences with Contact Center AI" series. In this course, learn how to develop more customized customer conversational solutions using Contact Center Artificial Intelligence (CCAI). In this course, you'll be introduced to more advanced and customized handling for virtual agent conversations that need to look up and convey dynamic data, and methods available to you for testing your virtual agent and logs which can be useful for understanding issues that arise.
This is an intermediate course, intended for learners with the following type of role:
Software developers: Codes computer software in a programming language (e.g., C++, Python, Javascript) and often using an SDK/API.
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Welcome to "Virtual Agent Development in Dialogflow ES for Citizen Devs", the second course in the "Customer Experiences with Contact Center AI" series.
In this course, learn how to develop customer conversational solutions using Contact Center Artificial Intelligence (CCAI). You will use Dialogflow ES to create virtual agents and test them using the Dialogflow ES simulator. This course also provides best practices on developing virtual agents. You will also be introduced to adding voice (telephony) as a communication channel to your virtual agent conversations. Through a combination of presentations, demos, and hands-on labs, participants learn how to create virtual agents.
This is an intermediate course, intended for learners with the following types of roles:
Conversational designers: Designs the user experience of a virtual assistant. Translates the brand's business requirements into natural dialog flows.
Citizen developers: Creates new business applications fo…
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Learn how to design, develop, and deploy customer conversational solutions using Contact Center Artificial Intelligence (CCAI). You'll also learn some best practices for integrating conversational solutions with your existing contact center software, establishing a framework for human agent assistance, and implementing solutions securely and at scale.
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