Configure and Maintain CCaaS as an Admin is a course that provides end users with essential learning about the core features, functionality, reporting, and configuration information most relevant to the role. This course is most appropriate for those who perform administrative functions to support the operation of the contact center as well as analyze, troubleshoot, and configure the platform to best meet the demands of customers. Although this program will review some monitoring and reporting aspects, those topics are explored in depth in the course titled "Managing Functions and Reporting with CCaSS."
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Manage Functions and Reporting with CCaaS provides end-users with essential training about the core features, functionality, monitoring, reporting, and configuration information that is most relevant to the role. This course is most appropriate for those at the managerial level of the contact center who are tasked with monitoring the effectiveness, efficiency, and KPI attainment for all consumer interactions. While this program will review some aspects of settings and configuration options, the major focus is on reporting functionality in CCaaS.
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This course teaches contact center agents about the core agent features and functionality in Contact Center as a Service (CCaaS). CCaaS is a unified contact center platform that accelerates an organization's ability to leverage and deploy contact centers without relying on multiple technology providers. This course is most appropriate for those who handle consumer interactions via chat and call.
完成 Looker 使用入门技能徽章课程，赢取技能徽章， 在这门课程中，您将学习如何使用 Looker Studio 和 Looker 分析、直观呈现和整理数据。
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完成在关联工作表中分析 BigQuery 数据这一技能徽章课程，展示您能够使用关联工作表，在 Google 表格的电子表格中访问、分析、可视化并共享数十亿行 BigQuery 数据。
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Race to the finish line with the Arcade June Speedrun and pick up valuable skills along with an exclusive Google Cloud Credential. Get hands-on experience with APIs, learn how to build a serverless app, and more! No prior experience needed.
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Hey there! You're invited to game on with the Arcade Trivia for June Week 4! Play throughout the month and boost your cloud learning journey. Every week, we'll release a new set of questions to test your knowledge of Google Cloud Platform. Get started now and earn the June Trivia Week 4 badge!
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Hey there! You're invited to game on with the Arcade Trivia for June Week 3! Play throughout the month and boost your cloud learning journey. Every week, we'll release a new set of questions to test your knowledge of Google Cloud Platform. Get started now and earn the June Trivia Week 3 badge!
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Hey there! You're invited to game on with the Arcade Trivia for June Week 2! Play throughout the month and boost your cloud learning journey. Every week, we'll release a new set of questions to test your knowledge of Google Cloud Platform. Get started now and earn the June Trivia Week 2 badge!
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Hey there! You're invited to game on with the Arcade Trivia for June Week 1! Play throughout the month and boost your cloud learning journey. Every week, we'll release a new set of questions to test your knowledge of Google Cloud Platform. Get started now and earn the June Trivia Week 1 badge!
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Bring your ideas to life by gaining hands-on experience in application development and deployment on Google Cloud Platform. Master security, traffic management, and learn to use development frameworks while earning a Google Cloud Credential. No prior experience needed!
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The Cloud hums with constant communication, and the backbone of that connection is networking, linking all your resources and services. Get ready to gain hands-on experience with Google Cloud's powerful networking tools and earn an exclusive Google Cloud Credential—no prior experience needed!
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Excited to follow your favorite soccer/football stars on their next quest? Use GenAIus Travel Guides to learn how to interact with chat applications, master prompt engineering, understand the importance of context in AI, and work with Generative AI. Earn an exclusive Google Cloud Generative AI Credential and showcase your new skills! No prior experience needed!
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Hey there! You're invited to game on with the Arcade Trivia for May Week 3! Play throughout the month and boost your cloud learning journey. Every week, we'll release a new set of questions to test your knowledge of Google Cloud Platform. Get started now and earn the May Trivia Week 3 badge!
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AI is transforming health tech by improving diagnostics, personalizing treatments, and enhancing patient care through advanced data analysis and predictive analytics. This synergy promises greater efficiency, reduced costs, and better health outcomes for patients worldwide. Game on now to gain hands-on experience with the latest health tech and earn an exclusive Google Cloud Credential—no prior experience needed!
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Hey there! You're invited to game on with the Arcade Trivia for May Week 4! Play throughout the month and boost your cloud learning journey. Every week, we'll release a new set of questions to test your knowledge of Google Cloud Platform. Get started now and earn the May Trivia Week 4 badge!
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Hey there! You're invited to game on with the Arcade Trivia for May Week 2! Play throughout the month and boost your cloud learning journey. Every week, we'll release a new set of questions to test your knowledge of Google Cloud Platform. Get started now and earn the May Trivia Week 2 badge!
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Hey there! You're invited to game on with the Arcade Trivia for May Week 1! Play throughout the month and boost your cloud learning journey. Every week, we'll release a new set of questions to test your knowledge of Google Cloud Platform. Get started now and earn the May Trivia Week 1 badge!
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Today's fast-paced digital world needs security experts. Become one by mastering the fine points of security and compliance in the Cloud! Boost your skillset with a Google Cloud Credential- No prior experience required!
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Discover the craft of turning data into actionable insights and earn a Google Cloud Credential along the way! No prior experience needed!
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完成中级技能徽章课程“使用 Gemini 和 Streamlit 开发生成式 AI 应用”，展示您在以下方面的技能： 文本生成、通过 Python SDK 和 Gemini API 应用函数调用，以及通过 Cloud Run 部署 Streamlit 应用。 您将了解如何以不同方式通过提示来让 Gemini 生成文本、使用 Cloud Shell 进行测试，以及如何迭代 Streamlit 应用，随后将其封装成 Docker 容器并部署在 Cloud Run 中。
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完成 在 Vertex AI 中设计提示入门技能徽章课程，展示以下方面的技能： Vertex AI 中的提示工程、图片分析和多模态生成式技术。探索如何编写有效的提示，指导生成式 AI 输出， 以及将 Gemini 模型应用于真实的营销场景。
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Today, developers need all the tools to shine. Artifact Registry is your one-stop shop for storing and managing your code. Learn how to start building your dream code and earn a Google Cloud Credential along the way!- No prior experience needed!
API Gateway 使用入门
Earned Jul 4, 2024 EDT
在 Google Cloud 上存储、处理和管理数据 - 控制台
Earned Jul 4, 2024 EDT
为 Google Cloud 配置服务账号和 IAM 角色
Earned Jul 4, 2024 EDT
保护 BigLake 数据
Earned Jul 4, 2024 EDT
Eventarc 使用入门
Earned Jul 3, 2024 EDT
使用 Natural Language API 分析情感
Earned Jul 3, 2024 EDT
App Engine：三种开发方式
Earned Jul 3, 2024 EDT
在 Google Cloud 上实施云安全基础措施
Earned Jul 3, 2024 EDT
开发 Google Cloud 网络
Earned Jul 3, 2024 EDT
Configure and Maintain CCaaS as an Admin
Earned Jul 2, 2024 EDT
Manage Functions and Reporting with CCaaS
Earned Jul 2, 2024 EDT
Handle Consumer Interactions with CCaaS
Earned Jul 2, 2024 EDT
用 AppSheet 来构建应用
Earned Jun 30, 2024 EDT
Looker 使用入门
Earned Jun 30, 2024 EDT
在关联工作表中分析 BigQuery 数据
Earned Jun 30, 2024 EDT
The Arcade June Speedrun
Earned Jun 27, 2024 EDT
The Arcade Trivia June 2024 Week 4
Earned Jun 27, 2024 EDT
The Arcade Trivia June 2024 Week 3
Earned Jun 27, 2024 EDT
The Arcade Trivia June 2024 Week 2
Earned Jun 27, 2024 EDT
The Arcade Trivia June 2024 Week 1
Earned Jun 27, 2024 EDT
Level 2: Develop and Deploy
Earned Jun 27, 2024 EDT
Level 1: Cloud Networking
Earned Jun 27, 2024 EDT
Level 3: GenAIus Travels
Earned Jun 8, 2024 EDT
The Arcade Trivia May 2024 Week 3
Earned May 29, 2024 EDT
The Arcade Health Tech
Earned May 26, 2024 EDT
The Arcade Trivia May 2024 Week 4
Earned May 26, 2024 EDT
The Arcade Trivia May 2024 Week 2
Earned May 10, 2024 EDT
The Arcade Trivia May 2024 Week 1
Earned May 9, 2024 EDT
Level 1: Security and Compliance
Earned May 9, 2024 EDT
Level 2: Data with BigQuery
Earned May 9, 2024 EDT
使用 Gemini 和 Streamlit 开发生成式 AI 应用
Earned May 4, 2024 EDT
在 Vertex AI 中设计提示
Earned May 4, 2024 EDT
Level 3: GenAIus Registries
Earned May 2, 2024 EDT