Devasetti Dhana Lakshmi
Date d'abonnement : 2026
Ligue d'Argent
760 points
Handle Consumer Interactions with CCaaS
Earned oct. 5, 2026 EDT
Handle Consumer Interactions with CCaaS
Earned oct. 5, 2026 EDT
Date d'abonnement : 2026
Handle Consumer Interactions with CCaaS
Earned oct. 5, 2026 EDT
This course teaches contact center agents about the core agent features and functionality in Contact Center as a Service (CCaaS). CCaaS is a unified contact center platform that accelerates an organization's ability to leverage and deploy contact centers without relying on multiple technology providers. This course is most appropriate for those who handle consumer interactions via chat and call.