Member since 2026
Conversational AI and its Engagement Framework
Earned سبتمبر 9, 2026 EDT
Conversational Insights
Earned سبتمبر 9, 2026 EDT
Create Agents with Generative Playbooks
Earned سبتمبر 8, 2026 EDT
Architect Gemini Enterprise for Customer Experience
Earned سبتمبر 3, 2026 EDT
Transform your understanding of customer service with this course on Gemini Enterprise for Customer Experience (GECX) and its powerful generative AI capabilities. You'll start by tracing the journey of contact centers, understanding how they've evolved and where gen AI is propelling them next. Then, you'll gain a deep understanding of the core building blocks within the GECX solution, seeing how each component contributes to delivering exceptional customer experiences. The course concludes by exploring the robust business case for GECX, along with practical use cases and the various user personas that benefit from this innovative solution. Explore other content in the Gemini Enterprise Agent Ready (GEAR) program.
In this course you will learn how to leverage Conversational Insights to uncover hidden information from your contact center data to increase operational efficiency and drive data-driven business decisions.
This course will teach you how to build conversational experiences for Conversational Agents using Generative Playbooks. You'll start with an introduction to playbooks and learn how to set up your first one. You'll also learn about the importance of testing, as well as key production considerations like quota limits and integration. The course concludes with a case study that shows how to use playbooks for generative steering. Explore other content in the Gemini Enterprise Agent Ready (GEAR) program.
In this course, you'll dive into the essential topics for designing, building, and maintaining a powerful Gemini Enterprise for Customer Experience (GECX) solution. Get ready to transform your understanding of what's possible and create an architecture that drives customer satisfaction. This course is designed to introduce you to the architecture of the GECX. You'll explore the main considerations for building and implementing Conversational AI solutions including key architectural components and integrations. You'll also explore integrations with Gemini Enterprise Agent Platform and get a high-level overview of the key features of GECX.