In this course, you’ll learn to use the Google Agent Development Kit to build complex, multi-agent systems. You will build agents equipped with tools, and connect them with parent-child relationships and flows to define how they interact. You’ll run your agents locally and deploy them to Agent Runtime on Gemini Enterprise Agent Platform to run as a managed agentic flow, with infrastructure decisions and resource scaling handled by Agent Runtime.
Please note these labs are based off a pre-released version of this product. There may be some lag on these labs as we provide maintenance updates.
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This course explores the different products and capabilities of Gemini for customer experience, including CX Agent Studio, Agent Assist and CX Insights. Additionally, it covers the foundational principles of conversation design to craft engaging and effective experiences that emulate human-like experiences specific to the Chat channel.
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Unite Google’s expertise in search and AI with Gemini Enterprise, a powerful tool designed to help employees find specific information from document storage, email, chats, ticketing systems, and other data sources, all from a single search bar. The Gemini Enterprise assistant can also help brainstorm, research, outline documents, and take actions like inviting coworkers to a calendar event to accelerate knowledge work and collaboration of all kinds.
(Please note Gemini Enterprise was previously named Google Agentspace, there may be references to the previous product name in this course.)
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Complete the Analyze patterns in conversational data with Customer Experience Insights skill badge to demonstrate your proficiency in analysing customer conversations with CX Insights. After completing this challenge, you will be ready to deploy CX Insights to improve customer service performance, and create better customer experiences.
A skill badge is an exclusive digital badge issued by Google Cloud in recognition of your proficiency with Google Cloud products and services and tests your ability to apply your knowledge in an interactive hands-on environment. Complete the assessment challenge lab, to receive a skill badge that you can share with your network.
When you complete this course, you can earn the badge displayed here and claim it on Credly! Boost your cloud career by showing the world the skills you have developed!
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In this skill badge, you will demonstrate your ability to deploy Google Agentspace and set up data stores and actions. To learn these skills, we encourage you to take the course Accelerate Knowledge Exchange with Agentspace.
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Deploy Multi-Agent Systems with Gemini Enterprise Agent Platform
Earned giu 24, 2025 EDT
Introduction to Gemini for customer experience
Earned giu 19, 2025 EDT
Accelerate Knowledge Exchange with Gemini Enterprise
Earned giu 17, 2025 EDT
Analyze patterns in conversational data with Gemini for customer experience Insights
Earned giu 16, 2025 EDT
[DEPRECATED] Deploy Google Agentspace
Earned giu 13, 2025 EDT