Mitglied seit 2024
[DEPRECATED] - Building Conversational Experiences with Dialogflow
Earned Feb 5, 2024 EST
[DEPRECATED] Contact Center AI: Conversational Design Fundamentals
Earned Feb 5, 2024 EST
This course provides a deep dive into how to create a chatbot using Dialogflow, augment it with Cloud Natural Language API and operationalize it using Google Cloud tools.
Welcome to "CCAI Conversational Design Fundamentals", the first course in the "Customer Experiences with Contact Center AI" series. In this course, learn how to design customer conversational solutions using Contact Center Artificial Intelligence (CCAI). You will be introduced to CCAI and its three pillars (Dialogflow, Agent Assist, and Insights), and the concepts behind conversational experiences and how the study of them influences the design of your virtual agent. After taking this course you will be prepared to take your virtual agent design to the next level of intelligent conversation.