Chee Keong Eu
Учасник із 2023
Build Collaborative Multi-Agent Systems with ADK & MCP
Earned жовт. 28, 2026 EDT
Deploy Multi-Agent Architectures
Earned жовт. 27, 2026 EDT
Deploy Your First Agent
Earned жовт. 26, 2026 EDT
Build and Deploy Agents in Production
Earned жовт. 20, 2026 EDT
Implement Event-Driven Messaging and Automation Workflows
Earned вер. 7, 2026 EDT
Build Batch Data Pipelines on Google Cloud
Earned вер. 7, 2026 EDT
Build Streaming Data Pipelines on Google Cloud
Earned серп. 18, 2026 EDT
Налаштування Cloud Load Balancing для Compute Engine
Earned трав. 14, 2026 EDT
Cloud Architecture: Design, Implement, and Manage
Earned трав. 12, 2026 EDT
Engineer AI Agents with Agent Development Kit (ADK)
Earned трав. 11, 2026 EDT
Implement Cloud Security Fundamentals on Google Cloud
Earned трав. 11, 2026 EDT
Essential Google Cloud Infrastructure: Core Services
Earned трав. 6, 2026 EDT
Build AI Agents with Enterprise Databases
Earned трав. 5, 2026 EDT
Налаштування середовища для розробки додатка в Google Cloud
Earned трав. 4, 2026 EDT
Elastic Google Cloud Infrastructure: Scaling and Automation
Earned трав. 4, 2026 EDT
Google Cloud Fundamentals: Core Infrastructure - Yкраїнська
Earned квіт. 28, 2026 EDT
Architecting with Google Kubernetes Engine: Workloads
Earned бер. 23, 2026 EDT
Agent Assist and its Gen AI Capabilities
Earned груд. 19, 2024 EST
[DEPRECATED] Webhook fundamentals
Earned груд. 13, 2024 EST
[DEPRECATED] Agent Summarization (Custom)
Earned груд. 11, 2024 EST
Implement Enterprise Design Patterns with CX Agent Studio
Earned груд. 11, 2024 EST
Conversational AI and its Engagement Framework
Earned груд. 11, 2024 EST
Architecting and Installing the Apigee Hybrid API Platform
Earned груд. 10, 2024 EST
Machine Learning Operations (MLOps) for Generative AI
Earned вер. 24, 2024 EDT
[DEPRECATED] Gemini for end-to-end SDLC
Earned серп. 24, 2024 EDT
[DEPRECATED] Gemini for DevOps Engineers
Earned серп. 20, 2024 EDT
[DEPRECATED] Gemini for Data Scientists and Analysts
Earned серп. 19, 2024 EDT
[DEPRECATED] Gemini for Cloud Architects
Earned серп. 15, 2024 EDT
[DEPRECATED] Gemini for Application Developers
Earned серп. 15, 2024 EDT
Vector Search and Embeddings
Earned серп. 10, 2024 EDT
Build Data Lakes and Data Warehouses on Google Cloud
Earned трав. 24, 2024 EDT
Integrate Applications with Gemini on Google Cloud
Earned трав. 22, 2024 EDT
Applying Machine Learning to your Data with Google Cloud
Earned трав. 22, 2024 EDT
DEPRECATED Detect Manufacturing Defects Using Visual Inspection AI
Earned трав. 22, 2024 EDT
Create ML Models with BigQuery ML
Earned трав. 22, 2024 EDT
Analyze Sentiment with Natural Language API
Earned трав. 21, 2024 EDT
Analyze Speech and Language with Google APIs
Earned трав. 21, 2024 EDT
Analyze Images with the Cloud Vision API
Earned трав. 21, 2024 EDT
Build LookML Objects in Looker
Earned трав. 7, 2024 EDT
Architecting with Google Kubernetes Engine: Foundations
Earned жовт. 28, 2023 EDT
API Design and Fundamentals with the Apigee API Platform
Earned жовт. 28, 2023 EDT
Production Machine Learning Systems
Earned жовт. 25, 2023 EDT
Machine Learning Operations (MLOps): Getting Started
Earned жовт. 23, 2023 EDT
Natural Language Processing on Google Cloud
Earned жовт. 23, 2023 EDT
[Depricated] Build, Train and Deploy ML Models with Keras on Google Cloud
Earned жовт. 20, 2023 EDT
Launching into Machine Learning
Earned жовт. 19, 2023 EDT
Introduction to AI and Machine Learning on Google Cloud
Earned жовт. 18, 2023 EDT
Generative AI Explorer - Agent Platform
Earned жовт. 16, 2023 EDT
Introduction to Vertex AI Studio
Earned жовт. 11, 2023 EDT
Create Image Captioning Models
Earned жовт. 11, 2023 EDT
Transformer Models and BERT Model
Earned жовт. 10, 2023 EDT
Encoder-Decoder Architecture
Earned жовт. 10, 2023 EDT
Attention Mechanism
Earned жовт. 10, 2023 EDT
Introduction to Image Generation
Earned жовт. 9, 2023 EDT
Virtual Agent Development in Dialogflow CX for Citizen Devs
Earned жовт. 9, 2023 EDT
Responsible AI: Applying AI Principles with Google Cloud - Yкраїнська
Earned жовт. 9, 2023 EDT
Generative AI Fundamentals - Українська
Earned жовт. 9, 2023 EDT
Introduction to Responsible AI - Українська
Earned жовт. 9, 2023 EDT
Introduction to Large Language Models - Українська
Earned жовт. 9, 2023 EDT
Introduction to Generative AI - Українська
Earned жовт. 8, 2023 EDT
Virtual Agent Development in Dialogflow ES for Software Devs
Earned жовт. 5, 2023 EDT
Virtual Agent Development in Dialogflow ES for Citizen Devs
Earned жовт. 4, 2023 EDT
[DEPRECATED] Contact Center AI: Conversational Design Fundamentals
Earned жовт. 2, 2023 EDT
Learn to design, coordinate, and deploy multi-agent systems using Google’s Agent Development Kit (ADK) and the Model Context Protocol (MCP). Using a travel concierge example, you'll learn to orchestrate a network of specialized agents with custom guardrails. By the end of the course, you'll understand the design patterns and deployment strategies required for robust, scalable AI workflows. Explore other content in the Gemini Agent Ready (GEAR) program.
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Complete the advanced Deploy Multi-Agent Architectures skill badge to demonstrate skills in the following: building multi-agent systems with ADK, connecting agents with the Agent-to-Agent (A2A) protocol, integrating external tools using the Model Context Protocol (MCP), and deploying a complete multi-agent solution to Agent Engine. Explore other content in the Gemini Enterprise Agent Ready (GEAR) program.
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Take your agents from localhost to production. This course teaches you to deploy ADK agents to Agent Runtime and Cloud Run, with optional cross-session memory via Memory Bank.
Explore other content in the Gemini Agent Ready (GEAR) program.
Join the community forum for questions and discussions
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Explore the architecture and deployment of multi-agent systems using Google’s Agent Development Kit (ADK) and Google Cloud’s robust infrastructure. You will learn to design hierarchical agent trees and deterministic workflow agents while identifying the ideal hosting environment—from serverless Cloud Run to high-performance GKE—to ensure your AI agents are secure, scalable, and production-ready. Explore other content in the Gemini Agent Ready (GEAR) program.
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Earn a skill badge by completing the Implement Event-Driven Messaging and Automation Workflows skill badge course, where you learn how to use Pub/Sub through the Cloud console, how Cloud Scheduler jobs can save you effort, and when Pub/Sub Lite can save you money on high-volume event ingestion.
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In this intermediate course, you will learn to design, build, and optimize robust batch data pipelines on Google Cloud. Moving beyond fundamental data handling, you will explore large-scale data transformations and efficient workflow orchestration, essential for timely business intelligence and critical reporting.
Get hands-on practice using Dataflow for Apache Beam and Serverless for Apache Spark (Dataproc Serverless) for implementation, and tackle crucial considerations for data quality, monitoring, and alerting to ensure pipeline reliability and operational excellence. A basic knowledge of data warehousing, ETL/ELT, SQL, Python, and Google Cloud concepts is recommended.
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In this course you will get hands-on in order to work through real-world challenges faced when building streaming data pipelines. The primary focus is on managing continuous, unbounded data with Google Cloud products.
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Пройдіть вступний кваліфікаційний курс Налаштування Cloud Load Balancing для Compute Engine, щоб продемонструвати свої навички: створення й розгортання віртуальних машин у Compute Engine; налаштування мережі й розподілювачів навантаження додатків.
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Earn a skill badge by completing the Cloud Architecture: Design, Implement, and Manage to demonstrate skills in the following: deploy a publicly accessible website using Apache web servers, configure a Compute Engine VM using startup scripts, configure secure RDP using a Windows Bastion host and firewall rules, build and deploy a Docker image to a Kubernetes cluster and then update it, and create a CloudSQL instance and import a MySQL database. This skill badge is a great resource for understanding topics that will appear in the Google Cloud Certified Professional Cloud Architect certification exam.
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Complete the intermediate Engineer AI Agents with Agent Development Kit (ADK) skill badge by completing this course to demonstrate skills in the following: formulating real-world language model research problems; building a simple tokenizer; preparing a dataset for training a transformer language model; running the training loop of a small language model. Explore other content in the Gemini Enterprise Agent Ready (GEAR) program.
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Complete the intermediate Implement Cloud Security Fundamentals on Google Cloud skill badge course to demonstrate skills in the following: creating and assigning roles with Identity and Access Management (IAM); creating and managing service accounts; enabling private connectivity across virtual private cloud (VPC) networks; restricting application access using Identity-Aware Proxy; managing keys and encrypted data using Cloud Key Management Service (KMS); and creating a private Kubernetes cluster.
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This accelerated on-demand course introduces participants to the comprehensive and flexible infrastructure and platform services provided by Google Cloud with a focus on Compute Engine. Through a combination of video lectures, demos, and hands-on labs, participants explore and deploy solution elements, including infrastructure components such as networks, systems and applications services. This course also covers deploying practical solutions including customer-supplied encryption keys, security and access management, quotas and billing, and resource monitoring.
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Build AI agents that can leverage enterprise databases using the MCP Toolbox for Databases. You will define secure database interaction tools, and implement intelligent querying capabilities (leveraging vector embeddings, structured queries).
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Щоб отримати кваліфікаційний значок, пройдіть курс Налаштування середовища для розробки додатка в Google Cloud. У ньому ви навчитеся створювати й підключати хмарну інфраструктуру, спрямовану на зберігання даних, за допомогою базових можливостей таких технологій, як Cloud Storage, система керування ідентифікацією і доступом, Cloud Functions та Pub/Sub.
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This accelerated on-demand course introduces participants to the comprehensive and flexible infrastructure and platform services provided by Google Cloud. Through a combination of video lectures, demos, and hands-on labs, participants explore and deploy solution elements, including securely interconnecting networks, load balancing, autoscaling, infrastructure automation and managed services.
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Курс "Знайомство з Google Cloud: основна інфраструктура" охоплює важливі поняття й терміни щодо використання Google Cloud. Переглядаючи відео й виконуючи практичні завдання, слухачі ознайомляться з різними сервісами Google Cloud для обчислень і зберігання даних, а також важливими ресурсами й інструментами для керування правилами. Крім того, вони зможуть їх порівнювати.
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In "Architecting with Google Kubernetes Engine- Workloads", you'll embark on a comprehensive journey into cloud-native application development. Throughout the learning experience, you'll explore Kubernetes operations, deployment management, GKE networking, and persistent storage. This is the first course of the Architecting with Google Kubernetes Engine series. After completing this course, enroll in the Architecting with Google Kubernetes Engine- Production course.
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Unlock the power of generative AI to create intelligent, automated agents. After completing this course, you'll be equipped to develop a data store agent that can instantly answer complex questions by automatically extracting and synthesizing information from your websites, documents, or structured data. Say goodbye to static FAQs—your new agent will provide dynamic, accurate answers and even surface the original source URLs, all with a simple and rapid setup. Explore other content in the Gemini Agent Ready (GEAR) program.
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In this course, you will learn the important role that different types of webhooks play in Dialogflow CX development, and how to effectively integrate them into your routine configuration of a Virtual Agent.
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In this course you will learn how Contact Center AI Agent Assist can help distill complex customer interactions into concise and clear summaries.
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This course explores using enterprise design patterns to build scalable, reliable, and secure agents within CX Agent Studio. Additionally, it covers navigating the complete development lifecycle by deploying multi-layered application security and locking down cloud infrastructure perimeters. It details the core pillars of multi-turn session persistence and real-time audio supervision to facilitate safe, continuous conversational experiences.
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Transform your understanding of customer service with this course on Gemini Enterprise for Customer Experience (GECX) and its powerful generative AI capabilities. You'll start by tracing the journey of contact centers, understanding how they've evolved and where gen AI is propelling them next. Then, you'll gain a deep understanding of the core building blocks within the GECX solution, seeing how each component contributes to delivering exceptional customer experiences. The course concludes by exploring the robust business case for GECX, along with practical use cases and the various user personas that benefit from this innovative solution. Explore other content in the Gemini Agent Ready (GEAR) program.
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This course introduces you to the fundamentals and practices used to install and manage Google Cloud's Apigee API Platform for hybrid cloud.
Through a combination of lectures, a hands-on lab, and supplemental materials, you will learn how to install and operate the Apigee API Platform.
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This course is dedicated to equipping you with the knowledge and tools needed to uncover the unique challenges faced by MLOps teams when deploying and managing Generative AI models, and exploring how Gemini Enterprise Agent Platform empowers AI teams to streamline MLOps processes and achieve success in Generative AI projects.
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In this course, you learn how Gemini, a generative AI-powered collaborator from Google Cloud, helps you use Google products and services to develop, test, deploy, and manage applications. With help from Gemini, you learn how to develop and build a web application, fix errors in the application, develop tests, and query data. Using a hands-on lab, you experience how Gemini improves the software development lifecycle (SDLC).
Duet AI was renamed to Gemini, our next-generation model.
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In this course, you learn how Gemini, a generative AI-powered collaborator from Google Cloud, helps engineers manage infrastructure. You learn how to prompt Gemini to find and understand application logs, create a GKE cluster, and investigate how to create a build environment. Using a hands-on lab, you experience how Gemini improves the DevOps workflow.
Duet AI was renamed to Gemini, our next-generation model.
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In this course, you learn how Gemini, a generative AI-powered collaborator from Google Cloud, helps analyze customer data and predict product sales. You also learn how to identify, categorize, and develop new customers using customer data in BigQuery. Using hands-on labs, you experience how Gemini improves data analysis and machine learning workflows.
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In this course, you learn how Gemini, a generative AI-powered collaborator from Google Cloud, helps administrators provision infrastructure. You learn how to prompt Gemini to explain infrastructure, deploy GKE clusters and update existing infrastructure. Using a hands-on lab, you experience how Gemini improves the GKE deployment workflow.
Duet AI was renamed to Gemini, our next-generation model.
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In this course, you learn how Gemini, a generative AI-powered collaborator from Google Cloud, helps developers build applications. You learn how to prompt Gemini to explain code, recommend Google Cloud services, and generate code for your applications. Using a hands-on lab, you experience how Gemini improves the application development workflow.
Duet AI was renamed to Gemini, our next-generation model.
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Explore AI-powered search technologies, tools, and applications in this course. Learn semantic search utilizing vector embeddings, hybrid search combining semantic and keyword approaches, and retrieval-augmented generation (RAG) minimizing AI hallucinations as a grounded AI agent. Gain practical experience with Vertex AI Vector Search to build your intelligent search engine. Explore other content in the Gemini Agent Ready (GEAR) program.
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While the traditional approaches of using data lakes and data warehouses can be effective, they have shortcomings, particularly in large enterprise environments. This course introduces the concept of a data lakehouse and the Google Cloud products used to create one. A lakehouse architecture uses open-standard data sources and combines the best features of data lakes and data warehouses, which addresses many of their shortcomings.
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This short course on integrating applications with Gemini on Google Cloud helps you discover the Gemini API and its generative AI models. The course teaches you how to access the Gemini models from code. It lets you test the capabilities of the models with text, image, and video prompts from an app.
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In this course, we define what machine learning is and how it can benefit your business. You'll see a few demos of ML in action and learn key ML terms like instances, features, and labels. In the interactive labs, you will practice invoking the pretrained ML APIs available as well as build your own Machine Learning models using just SQL with BigQuery ML.
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Earn a skill badge by completing the Detect Manufacturing Defects using Visual Inspection AI course, where you learn how to use Visual Inspection AI to deploy a solution artifact and test that it can successfully identify defects in a manufacturing process.
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Complete the intermediate Create ML Models with BigQuery ML skill badge to demonstrate skills in creating and evaluating machine learning models with BigQuery ML to make data predictions.
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Earn a skill badge by completing the Analyze Sentiment with Natural Language API quest, where you learn how the API derives sentiment from text.
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Earn a skill badge by completing the Analyze Speech and Language with Google APIs quest, where you learn how to use the Natural Language and Speech APIs in real-world settings.
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Earn a skill badge by completing the Analyze Images with the Cloud Vision API quest, where you discover how to leverage the Cloud Vision API for various tasks, including extracting text from images.
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Complete the introductory Build LookML Objects in Looker skill badge course to demonstrate skills in the following: building new dimensions and measures, views, and derived tables; setting measure filters and types based on requirements; updating dimensions and measures; building and refining Explores; joining views to existing Explores; and deciding which LookML objects to create based on business requirements.
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In this course, "Architecting with Google Kubernetes Engine: Foundations," you get a review of the layout and principles of Google Cloud, followed by an introduction to creating and managing software containers and an introduction to the architecture of Kubernetes.
This is the first course of the Architecting with Google Kubernetes Engine series. After completing this course, enroll in the Architecting with Google Kubernetes Engine: Workloads course.
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In this course, you learn how to design APIs, and how to use OpenAPI specifications to document them. You learn about the API lifecycle, and how the Apigee API platform helps you manage all aspects of the lifecycle. You learn how APIs can be designed using API proxies, and how APIs are packaged as API products to be used by app developers.
Through a combination of lessons, hands-on labs, and supplemental materials, you will learn how to design, build, secure, deploy, and manage API solutions using Google Cloud's Apigee API Platform. This is the first course of the Developing APIs with the Apigee API Platform series. After completing this course, enroll in the API Security with the Apigee API Platform course.
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This course covers how to implement the various flavors of production ML systems— static, dynamic, and continuous training; static and dynamic inference; and batch and online processing. You delve into TensorFlow abstraction levels, the various options for doing distributed training, and how to write distributed training models with custom estimators.
This is the second course of the Advanced Machine Learning on Google Cloud series. After completing this course, enroll in the Image Understanding with TensorFlow on Google Cloud course.
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This course introduces participants to MLOps tools and best practices for deploying, evaluating, monitoring and operating production ML systems on Google Cloud. MLOps is a discipline focused on the deployment, testing, monitoring, and automation of ML systems in production. Machine Learning Engineering professionals use tools for continuous improvement and evaluation of deployed models. They work with (or can be) Data Scientists, who develop models, to enable velocity and rigor in deploying the best performing models.
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This course introduces the products and solutions to solve NLP problems on Google Cloud. Additionally, it explores the processes, techniques, and tools to develop an NLP project with neural networks by using Vertex AI and TensorFlow.
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This course covers building ML models with TensorFlow and Keras, improving the accuracy of ML models and writing ML models for scaled use.
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The course begins with a discussion about data: how to improve data quality and perform exploratory data analysis. We describe Vertex AI AutoML and how to build, train, and deploy an ML model without writing a single line of code. You will understand the benefits of Big Query ML. We then discuss how to optimize a machine learning (ML) model and how generalization and sampling can help assess the quality of ML models for custom training.
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This course introduces Google Cloud's AI and machine learning (ML) capabilities, with a focus on developing both generative and predictive AI projects. It explores the various technologies, products, and tools available throughout the data-to-AI lifecycle, empowering data scientists, AI developers, and ML engineers to enhance their expertise through interactive exercises.
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The Generative AI Explorer - Agent Platform course is a collection of labs on how to use Generative AI on Google Cloud. Through the labs, you will learn about how to use the Gemini models in Agent Platform. You will also learn about prompt design, best practices, and how it can be used for ideation, text classification, text extraction, text summarization, and more. You will also learn how to tune a foundation model by training it via custom training in Agent Platform and deploy it to an endpoint in Agent Platform.
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This course introduces Vertex AI Studio, a tool to interact with generative AI models, prototype business ideas, and launch them into production. Through an immersive use case, engaging lessons, and a hands-on lab, you’ll explore the prompt-to-product lifecycle and learn how to leverage Vertex AI Studio for Gemini multimodal applications, prompt design, prompt engineering, and model tuning. The aim is to enable you to unlock the potential of gen AI in your projects with Vertex AI Studio.
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This course teaches you how to create an image captioning model by using deep learning. You learn about the different components of an image captioning model, such as the encoder and decoder, and how to train and evaluate your model. By the end of this course, you will be able to create your own image captioning models and use them to generate captions for images
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This course introduces you to the Transformer architecture and the Bidirectional Encoder Representations from Transformers (BERT) model. You learn about the main components of the Transformer architecture, such as the self-attention mechanism, and how it is used to build the BERT model. You also learn about the different tasks that BERT can be used for, such as text classification, question answering, and natural language inference.This course is estimated to take approximately 45 minutes to complete.
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This course gives you a synopsis of the encoder-decoder architecture, which is a powerful and prevalent machine learning architecture for sequence-to-sequence tasks such as machine translation, text summarization, and question answering. You learn about the main components of the encoder-decoder architecture and how to train and serve these models. In the corresponding lab walkthrough, you’ll code in TensorFlow a simple implementation of the encoder-decoder architecture for poetry generation from the beginning.
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This course will introduce you to the attention mechanism, a powerful technique that allows neural networks to focus on specific parts of an input sequence. You will learn how attention works, and how it can be used to improve the performance of a variety of machine learning tasks, including machine translation, text summarization, and question answering. This course is estimated to take approximately 45 minutes to complete.
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This course introduces diffusion models, a family of machine learning models that recently showed promise in the image generation space. Diffusion models draw inspiration from physics, specifically thermodynamics. Within the last few years, diffusion models became popular in both research and industry. Diffusion models underpin many state-of-the-art image generation models and tools on Google Cloud. This course introduces you to the theory behind diffusion models and how to train and deploy them on Gemini Enterprise Agent Platform.
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Welcome to "Virtual Agent Development in Dialogflow CX for Citizen Devs", the second course in the "Customer Experiences with Contact Center AI" series.
In this course, learn how to develop customer conversational solutions using Contact Center Artificial Intelligence (CCAI). In this course, you'll be introduced to adding voice (telephony) as a communication channel to your virtual agent conversations using Dialogflow CX.
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Що більше штучний інтелект і машинне навчання використовуються в корпоративних середовищах, то нагальнішою стає потреба розробити принципи відповідального ставлення до них. Однак говорити про принципи відповідального використання штучного інтелекту легше, ніж застосовувати їх на практиці. Цей курс допоможе вам дізнатись, як запровадити відповідальну роботу зі штучним інтелектом у вашій організації.
У цьому курсі ви дізнаєтеся про підхід Google Cloud до відповідального використання ШІ, а також отримаєте практичні поради й набудете досвіду, який допоможе вам розробити власний підхід до цього завдання.
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Щоб отримати кваліфікаційний значок, пройдіть курси "Introduction to Generative AI", "Introduction to Large Language Models" й "Introduction to Responsible AI". Пройшовши завершальний тест, ви підтвердите, що засвоїли основні поняття, які стосуються генеративного штучного інтелекту.
Кваліфікаційний значок – це цифровий значок від платформи Google Cloud, який свідчить, що ви знаєтеся на продуктах і сервісах Google Cloud. Щоб опублікувати кваліфікаційний значок, зробіть свій профіль загальнодоступним, а також додайте значок у профіль у соціальних мережах.
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Це ознайомлювальний курс мікронавчання, який має пояснити, що таке відповідальне використання штучного інтелекту, чому воно важливе і як компанія Google реалізує його у своїх продуктах. Крім того, у цьому курсі викладено 7 принципів Google щодо штучного інтелекту.
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У цьому ознайомлювальному курсі мікронавчання ви дізнаєтеся, що таке великі мовні моделі, де вони використовуються і як підвищити їх ефективність коригуванням запитів. Він також охоплює інструменти Google, які допоможуть вам створювати власні додатки на основі генеративного штучного інтелекту.
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Це ознайомлювальний курс мікронавчання, який має пояснити, що таке генеративний штучний інтелект, як він використовується й чим відрізняється від традиційних методів машинного навчання. Він також охоплює інструменти Google, які допоможуть вам створювати власні додатки на основі генеративного штучногоінтелекту.
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Welcome to "CCAI Virtual Agent Development in Dialogflow ES for Software Developers", the third course in the "Customer Experiences with Contact Center AI" series.
In this course, learn to use additional features of Dialogflow ES for your virtual agent, create a Firestore instance to store customer data, and implement cloud functions that access the data. With the ability to read and write customer data, learner’s virtual agents are conversationally dynamic and able to defer contact center volume from human agents. You'll be introduced to methods for testing your virtual agent and logs which can be useful for understanding issues that arise. Lastly, learn about connectivity protocols, APIs, and platforms for integrating your virtual agent with services already established for your business.
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Welcome to "Virtual Agent Development in Dialogflow ES for Citizen Devs", the second course in the "Customer Experiences with Contact Center AI" series.
In this course, learn how to develop customer conversational solutions using Contact Center Artificial Intelligence (CCAI). You will use Dialogflow ES to create virtual agents and test them using the Dialogflow ES simulator. This course also provides best practices on developing virtual agents. You will also be introduced to adding voice (telephony) as a communication channel to your virtual agent conversations. Through a combination of presentations, demos, and hands-on labs, participants learn how to create virtual agents.
This is an intermediate course, intended for learners with the following types of roles:
Conversational designers: Designs the user experience of a virtual assistant. Translates the brand's business requirements into natural dialog flows.
Citizen developers: Creates new business applications fo…
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Welcome to "CCAI Conversational Design Fundamentals", the first course in the "Customer Experiences with Contact Center AI" series.
In this course, learn how to design customer conversational solutions using Contact Center Artificial Intelligence (CCAI). You will be introduced to CCAI and its three pillars (Dialogflow, Agent Assist, and Insights), and the concepts behind conversational experiences and how the study of them influences the design of your virtual agent. After taking this course you will be prepared to take your virtual agent design to the next level of intelligent conversation.
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