成为会员时间：2025
生成式 AI：不只是聊天机器人
Earned Apr 7, 2026 EDT
Leverage data with Customer Experience Insights
Earned Feb 25, 2025 EST
Integrate Agent Assist with Telephony and Chatbot Systems
Earned Feb 24, 2025 EST
Introduction to Agent Assist and its GenAI Capabilities
Earned Feb 20, 2025 EST
生成式 AI 简介
Earned Feb 19, 2025 EST
Generative Playbooks
Earned Feb 15, 2025 EST
生成式 AI：不只是聊天机器人是 Gen AI Leader 学习路线的第一门课程，没有前提条件要求。本课程旨在带您超越对聊天机器人的浅层认知，深入挖掘生成式 AI 为您的组织带来的真正潜力。您将探索基础模型和提示工程等概念，它们对于利用生成式 AI 的强大功能至关重要。本课程还将提供指导，让您了解在为组织制定成功的生成式 AI 策略时，应考虑哪些重要因素。
In this course you will learn how to leverage Customer Experience Insights (CX Insights) to uncover hidden information from your contact center data to increase operational efficiency and drive data-driven business decisions.
In this course you will learn how Agent Assist can enhance the productivity of human agents while interacting with customers through the voice channel, as well as the options available for integration with other platforms in the Conversational AI ecosystem.
This course will focus on Agent Assist, an AI-powered tool designed to enhance customer service interactions. In this course, you will learn how Agent Assist can enhance the productivity of human agents while interacting with customers through the chat channel. You’ll learn how to take full advantage of Agent Assist from Gemini Enterprise for Customer Experience, and its range of Gen AI features and functionality.
这是一节入门级微课程，旨在解释什么是生成式 AI、它的用途以及与传统机器学习方法的区别。该课程还介绍了可以帮助您开发自己的生成式 AI 应用的各种 Google 工具。
Explore Playbooks and their implementation of the ReAct pattern for building conversational agents. You will learn how to construct a Playbook, set up goals and instructions to build a chatbot in natural language, and learn to test and deploy your solution.