Vikas Kush
Member since 2025
Diamond League
44245 points
Member since 2025
This course explores the fundamentals of the feedback loop process for Virtual Agent development and introduces the native capabilities within Dialogflow CX that support it
In this course you will learn how Contact Center AI Agent Assist can help distill complex customer interactions into concise and clear summaries.
This course explores using enterprise design patterns to build scalable, reliable, and secure agents within CX Agent Studio. Additionally, it covers navigating the complete development lifecycle by deploying multi-layered application security and locking down cloud infrastructure perimeters. It details the core pillars of multi-turn session persistence and real-time audio supervision to facilitate safe, continuous conversational experiences.
Transform your understanding of customer service with this course on Gemini Enterprise for Customer Experience (GECX) and its powerful generative AI capabilities. You'll start by tracing the journey of contact centers, understanding how they've evolved and where gen AI is propelling them next. Then, you'll gain a deep understanding of the core building blocks within the GECX solution, seeing how each component contributes to delivering exceptional customer experiences. The course concludes by exploring the robust business case for GECX, along with practical use cases and the various user personas that benefit from this innovative solution. Explore other content in the Gemini Agent Ready (GEAR) program.
This course gives you a deep dive into the workflows of Tier 1 and Tier 2 security analysts.
The first course provides a high-level overview of security fundamentals on the GDC platform.
Take these next steps to learn more about the Google Security Operations Platform. Build on fundamental knowledge to go deeper on customization and tuning.
This course covers the baseline skills needed for the Google Security Operations Platform. The modules will cover specific actions and features that security engineers should become familiar with to start using the toolset.
Google Threat Intelligence provides unmatched visibility into threats by delivering detailed and timely threat intelligence to security teams around the world. This course covers the various capabilities of Google Threat Intelligence and common ways that organizations use this product to proactively mitigate threats.
Learn about the fundamental features of Security Command Center on Google Cloud. Spend time in this course to understand assets, detection and compliance. Security Command Center is a key part of your Google Cloud security journey, complete these modules and quiz to earn a completion badge.
This course provides a comprehensive overview of Google Cloud Security Command Center (SCC) Enterprise, a Cloud-Native Application Protection Platform (CNAPP) solution that helps organizations prevent, detect, and respond to threats across Google Cloud services. You will learn about core SCC Enterprise features, including enhanced threat detection, in-depth vulnerability management, and integrated case management. Fundamental concepts in threat management and vulnerability assessment will also be covered, along with practical demonstrations of how to use SCC Enterprise to identify, investigate, and remediate security risks within your multi-cloud environment.
This course introduces concepts of AI interpretability and transparency. It discusses the importance of AI transparency for developers and engineers. It explores practical methods and tools to help achieve interpretability and transparency in both data and AI models.
This course explores Gemini in BigQuery, a suite of AI-driven features to assist data-to-AI workflow. These features include data exploration and preparation, code generation and troubleshooting, and workflow discovery and visualization. Through conceptual explanations, a practical use case, and hands-on labs, the course empowers data practitioners to boost their productivity and expedite the development pipeline.
This course was designed to prepare Google Workspace Administrators to troubleshoot common Google Workspace issues. Learners will practice diagnosing and resolving problems in Gmail, Calendar, and Drive, and navigating the Admin console. They will also experience analyzing audit logs to troubleshoot security issues, and gathering information and using available resources to troubleshoot and report technical issues.
This course empowers learners to secure their Google Workspace environment. Learners will implement strong password policies and two-step verification to govern user access. They will then utilize the security investigation tool to proactively identify and respond to security risks. Next, they will manage third-party app access and mobile devices to ensure security. Finally, learners will enforce email security and compliance measures to protect organizational data.
This course equips learners with skills to govern data within their Google Workspace environment. Learners will explore data loss prevention rules in Gmail and Drive to prevent data leakage. They will then learn how to use Google Vault for data retention, preservation, and retrieval purposes. Next, they will learn how to configure data regions and export settings to align with regulations. Finally, learners will discover how to classify data using labels for enhanced organization and security.
This course was designed to give learners a comprehensive understanding of Google Workspace core services. Learners will explore enabling, disabling, and configuring settings for these services, including Gmail, Calendar, Drive, Meet, Chat, and Docs. Next, they'll learn how to deploy and manage Gemini to empower their users. Finally, learners will examine use cases for AppSheet and Apps Script to automate tasks and extend the functionality of Google Workspace applications.
This course was designed to provide an understanding of user and resource management in Google Workspace. Learners will explore the configuration of organizational units to align with their organization's needs. Additionally, learners will discover how to manage various types of Google Groups. They will also develop expertise in managing domain settings within Google Workspace. Finally, learners will master the optimization and structuring of resources within their Google Workspace environment.
This course introduces important topics of AI privacy and safety. It explores practical methods and tools to implement AI privacy and safety recommended practices through the use of Google Cloud products and open-source tools.
In this course, you learn how Gemini, a generative AI-powered collaborator from Google Cloud, helps you use Google products and services to develop, test, deploy, and manage applications. With help from Gemini, you learn how to develop and build a web application, fix errors in the application, develop tests, and query data. Using a hands-on lab, you experience how Gemini improves the software development lifecycle (SDLC). Duet AI was renamed to Gemini, our next-generation model.
Artificial Intelligence (AI) offers transformative possibilities, but it also introduces new security challenges. This course equips security and data protection leaders with strategies to securely manage AI within their organizations. Learn a framework for proactively identifying and mitigating AI-specific risks, protecting sensitive data, ensuring compliance, and building a resilient AI infrastructure. Pick use cases from four different industries to explore how these strategies apply in real-world scenarios.
This course equips machine learning practitioners with the essential tools, techniques, and best practices for evaluating both generative and predictive AI models. Model evaluation is a critical discipline for ensuring that ML systems deliver reliable, accurate, and high-performing results in production. Participants will gain a deep understanding of various evaluation metrics, methodologies, and their appropriate application across different model types and tasks. The course will emphasize the unique challenges posed by generative AI models and provide strategies for tackling them effectively. By leveraging Google Cloud's Agent Platform, participants will learn how to implement robust evaluation processes for model selection, optimization, and continuous monitoring.
This course is dedicated to equipping you with the knowledge and tools needed to uncover the unique challenges faced by MLOps teams when deploying and managing Generative AI models, and exploring how Gemini Enterprise Agent Platform empowers AI teams to streamline MLOps processes and achieve success in Generative AI projects.
Complete the intermediate Explore Generative AI in Agent Platform skill badge to demonstrate skills in text generation, image and video analysis for enhanced content creation, and applying function calling techniques within the Gemini API. Discover how to leverage sophisticated Gemini techniques, explore multimodal content generation, and expand the capabilities of your AI-powered projects. Explore other content in the Gemini Enterprise Agent Ready (GEAR) program.
Complete the intermediate Inspect Rich Documents with Gemini Multimodality and Multimodal RAG skill badge course to demonstrate skills in the following: using multimodal prompts to extract information from text and visual data, generating a video description, and retrieving extra information beyond the video using multimodality with Gemini; building metadata of documents containing text and images, getting all relevant text chunks, and printing citations by using Multimodal Retrieval Augmented Generation (RAG) with Gemini. Explore other content in the Gemini Enterprise Agent Ready (GEAR) program.
Complete the intermediate Develop Gen AI Apps with Gemini and Streamlit skill badge course to demonstrate skills in text generation, applying function calls with the Python SDK and Gemini API, and deploying a Streamlit application with Cloud Run. In this course, you learn Gemini prompting, test Streamlit apps in Cloud Shell, and deploy them as Docker containers in Cloud Run. Explore other content in the Gemini Enterprise Agent Ready (GEAR) program.
Complete the introductory Build Real World AI Applications with Gemini and Imagen skill badge to demonstrate skills in the following: image recognition, natural language processing, image generation using Google's powerful Gemini and Imagen models, deploying applications on the Google Cloud Agent Platform. Explore other content in the Gemini Enterprise Agent Ready (GEAR) program.
Complete the introductory Prompt Design in Agent Platform skill badge to demonstrate skills in the following: prompt engineering, image analysis, and multimodal generative techniques, within Agent Platform. Discover how to craft effective prompts, guide generative AI output, and apply Gemini models to real-world marketing scenarios. Explore other content in the Gemini Enterprise Agent Ready (GEAR) program.