Participante desde 2016
Handle Consumer Interactions with CCaaS
Earned Jul 12, 2024 EDT
Introdução à IA generativa
Earned Aug 2, 2023 EDT
Security on AWS
Earned Nov 14, 2019 EST
This course teaches contact center agents about the core agent features and functionality in Contact Center as a Service (CCaaS). CCaaS is a unified contact center platform that accelerates an organization's ability to leverage and deploy contact centers without relying on multiple technology providers. This course is most appropriate for those who handle consumer interactions via chat and call.
Este é um curso de microaprendizagem introdutório que busca explicar a IA generativa: o que é, como é usada e por que ela é diferente de métodos tradicionais de machine learning. O curso também aborda as ferramentas do Google que ajudam você a desenvolver apps de IA generativa.
This quest is designed to teach you how to apply AWS Identity and Access Management, in concert with several other AWS Services, to address real-world application and service security management scenarios.