Gabung Login

Suresh Krishna Vasa

Menjadi anggota sejak 2022

Membuat Embedding, Penelusuran Vektor, dan RAG dengan BigQuery Earned Sep 28, 2026 EDT
Introduction to Gemini for customer experience Earned Jun 25, 2026 EDT
Build and Deploy Customer Experience Agents Earned Mei 18, 2026 EDT
Customer Experience Agent Studio: Dasar-Dasar Earned Mar 22, 2026 EDT
AI Generatif: Lebih dari sekadar Chatbot Earned Sep 15, 2025 EDT
Membuat Agen dengan Playbook Generatif Earned Jul 28, 2025 EDT
[DEPRECATED] Webhook fundamentals Earned Jul 21, 2025 EDT
Pengantar AI Generatif Earned Jul 15, 2025 EDT
Pengantar Model Bahasa Besar Earned Jul 14, 2025 EDT
Configure and Maintain CCaaS as an Admin Earned Mei 20, 2025 EDT
Manage Functions and Reporting with CCaaS Earned Mar 19, 2025 EDT
Handle Consumer Interactions with CCaaS Earned Mar 2, 2025 EST
AI Percakapan dan Framework Engagement-nya Earned Okt 29, 2024 EDT
Virtual Agent Development in Dialogflow CX for Software Devs Earned Jul 25, 2023 EDT
Virtual Agent Development in Dialogflow CX for Citizen Devs Earned Jul 20, 2023 EDT
DEPRECATED Create Conversational AI Agents with Dialogflow CX Earned Jul 14, 2023 EDT
[DEPRECATED] - Building Conversational Experiences with Dialogflow Earned Jul 11, 2023 EDT
CCAI Operations and Implementation Earned Jun 15, 2023 EDT
[DEPRECATED] Contact Center AI: Conversational Design Fundamentals Earned Jun 8, 2023 EDT

Kursus ini mengeksplorasi solusi Retrieval-Augmented Generation (RAG) di BigQuery untuk memitigasi halusinasi AI. Kursus ini akan memperkenalkan alur kerja RAG yang mencakup pembuatan embedding, penelusuran ruang vektor, dan pembuatan jawaban yang lebih baik. Kursus ini akan menjelaskan alasan konseptual di balik langkah-langkah ini dan implementasi praktisnya dengan BigQuery. Di akhir kursus, peserta akan dapat membangun pipeline RAG menggunakan BigQuery dan model AI generatif seperti Gemini dan model embedding untuk menangani kasus penggunaan halusinasi AI mereka sendiri.

Pelajari lebih lanjut

This course explores the different products and capabilities of Gemini for customer experience, including CX Agent Studio, Agent Assist and CX Insights. Additionally, it covers the foundational principles of conversation design to craft engaging and effective experiences that emulate human-like experiences specific to the Chat channel.

Pelajari lebih lanjut

In this course you will discover the exciting new features and capabilities of Customer Experience Agent Studio (CX Agent Studio), design AI agents from the CLI using MCP servers, learn how to evaluate your agent's performance and implement the Quality Hill Climbing process. You will also find out how to set up your agent's memory to store, retrieve, and use information across conversation turns and implement callbacks for logging or authentication, configure guardrails to protect against malicious attempts and ensure aligned responses, and deploy the agent to various channels. Additionally, you will explore the possible integrations between CX Agent Studio and CCaaS services and providers, including first party digital channel integrations with Google Telephony Platform (GTP), widgets and APIs, escalations to human agents through Google Cloud CCaaS and Gemini for customer experience, and third party telephony and CCaaS integrations with providers such as Twillio or Salesforce.

Pelajari lebih lanjut

Kursus ini bertujuan untuk membekali desainer dan builder percakapan dengan konsep serta keterampilan praktis dalam merancang, membangun, dan menguji agen Pengalaman Pelanggan multimodal dan multiagen yang canggih menggunakan Customer Experience Agent Studio (CX Agent Studio).

Pelajari lebih lanjut

Gen AI: Lebih dari Sekadar Chatbot adalah kursus pertama dari jalur pembelajaran Pemimpin AI Generatif dan tidak memiliki prasyarat. Kursus ini bertujuan untuk melampaui pemahaman dasar tentang chatbot guna mengeksplorasi potensi sebenarnya dari AI generatif untuk organisasi Anda. Anda akan mempelajari konsep seperti model dasar dan rekayasa perintah, yang penting untuk memanfaatkan kekuatan AI generatif. Kursus ini juga menjelaskan beberapa pertimbangan penting yang harus dipikirkan saat mengembangkan strategi AI generatif yang sukses untuk organisasi Anda.

Pelajari lebih lanjut

Dalam kursus ini, Anda akan mempelajari cara membangun pengalaman percakapan untuk Conversational Agents menggunakan Playbook Generatif. Anda akan memulai dengan pengantar playbook dan mempelajari cara menyiapkan playbook pertama Anda. Anda juga akan mempelajari pentingnya pengujian, serta pertimbangan produksi utama seperti batas kuota dan integrasi. Kursus ini diakhiri dengan studi kasus yang menunjukkan cara menggunakan playbook untuk panduan generatif.

Pelajari lebih lanjut

In this course, you will learn the important role that different types of webhooks play in Dialogflow CX development, and how to effectively integrate them into your routine configuration of a Virtual Agent.

Pelajari lebih lanjut

Ini adalah kursus pengantar pembelajaran mikro yang bertujuan untuk mendefinisikan AI Generatif, cara penggunaannya, dan perbedaannya dari metode machine learning konvensional. Kursus ini juga membahas beberapa Alat Google yang dapat membantu Anda mengembangkan aplikasi AI Generatif Anda sendiri.

Pelajari lebih lanjut

Ini adalah kursus pengantar pembelajaran mikro yang membahas definisi model bahasa besar (LLM), kasus penggunaannya, dan cara menggunakan prompt tuning untuk meningkatkan performa LLM. Kursus ini juga membahas beberapa alat Google yang dapat membantu Anda mengembangkan aplikasi AI Generatif Anda sendiri.

Pelajari lebih lanjut

Configure and Maintain CCaaS as an Admin is a course that provides end users with essential learning about the core features, functionality, reporting, and configuration information most relevant to the role. This course is most appropriate for those who perform administrative functions to support the operation of the contact center as well as analyze, troubleshoot, and configure the platform to best meet the demands of customers. Although this program will review some monitoring and reporting aspects, those topics are explored in depth in the course titled "Managing Functions and Reporting with CCaSS." Explore other content in the Gemini Agent Ready (GEAR) program.

Pelajari lebih lanjut

Manage Functions and Reporting with CCaaS provides end-users with essential training about the core features, functionality, monitoring, reporting, and configuration information that is most relevant to the role. This course is most appropriate for those at the managerial level of the contact center who are tasked with monitoring the effectiveness, efficiency, and KPI attainment for all consumer interactions. While this program will review some aspects of settings and configuration options, the major focus is on reporting functionality in CCaaS.

Pelajari lebih lanjut

This course teaches contact center agents about the core agent features and functionality in Contact Center as a Service (CCaaS). CCaaS is a unified contact center platform that accelerates an organization's ability to leverage and deploy contact centers without relying on multiple technology providers. This course is most appropriate for those who handle consumer interactions via chat and call.

Pelajari lebih lanjut

Ubah pemahaman Anda terkait layanan pelanggan dengan kursus tentang Gemini Enterprise for Customer Experience (GECX) dan kemampuan AI generatifnya yang canggih ini. Anda akan memulai dengan menelusuri perjalanan pusat kontak, memahami bagaimana pusat kontak berkembang dan ke mana AI generatif akan membawanya. Kemudian, Anda akan mendapatkan pemahaman mendalam tentang elemen penyusun inti dalam solusi GECX, dengan melihat bagaimana setiap komponen berkontribusi dalam memberikan pengalaman pelanggan yang luar biasa. Kursus ini diakhiri dengan pembahasan kasus bisnis yang tangguh untuk GECX, beserta kasus penggunaan praktis dan berbagai persona pengguna yang mendapatkan manfaat dari solusi inovatif ini.

Pelajari lebih lanjut

Welcome to "Virtual Agent Development in Dialogflow CX for Software Devs", the third course in the "Customer Experiences with Contact Center AI" series. In this course, learn how to develop more customized customer conversational solutions using Contact Center Artificial Intelligence (CCAI). In this course, you'll be introduced to more advanced and customized handling for virtual agent conversations that need to look up and convey dynamic data, and methods available to you for testing your virtual agent and logs which can be useful for understanding issues that arise. This is an intermediate course, intended for learners with the following type of role: Software developers: Codes computer software in a programming language (e.g., C++, Python, Javascript) and often using an SDK/API.

Pelajari lebih lanjut

Welcome to "Virtual Agent Development in Dialogflow CX for Citizen Devs", the second course in the "Customer Experiences with Contact Center AI" series. In this course, learn how to develop customer conversational solutions using Contact Center Artificial Intelligence (CCAI). In this course, you'll be introduced to adding voice (telephony) as a communication channel to your virtual agent conversations using Dialogflow CX.

Pelajari lebih lanjut

Earn a skill badge by completing the Create Conversational AI Agents with Dialogflow CX quest, where you will learn how to create a conversational virtual agent, including how to: define intents and entities, use versions and environments, create conversational branching, and use IVR features. A skill badge is an exclusive digital badge issued by Google Cloud in recognition of your proficiency with Google Cloud products and services and tests your ability to apply your knowledge in an interactive hands-on environment. Complete this skill badge quest, and the final assessment challenge lab, to receive a skill badge that you can share with your network.

Pelajari lebih lanjut

This course provides a deep dive into how to create a chatbot using Dialogflow, augment it with Cloud Natural Language API and operationalize it using Google Cloud tools.

Pelajari lebih lanjut

Welcome to "CCAI Operations and Implementation", the fourth course in the "Customer Experiences with Contact Center AI" series. In this course, learn some best practices for integrating conversational solutions with your existing contact center software, establishing a framework for human agent assistance, and implementing solutions securely and at scale. In this course, you'll be introduced to Agent Assist and the technology it uses so you can delight your customers with the efficiencies and accuracy of services provided when customers require human agents, connectivity protocols, APIs, and platforms which you can use to create an integration between your virtual agent and the services already established for your business, Dialogflow's Environment Management tool for deployment of different versions of your virtual agent for various purposes, compliance measures and regulations you should be aware of when bringing your virtual agent to production, and you'll be given tips from virtua…

Pelajari lebih lanjut

Welcome to "CCAI Conversational Design Fundamentals", the first course in the "Customer Experiences with Contact Center AI" series. In this course, learn how to design customer conversational solutions using Contact Center Artificial Intelligence (CCAI). You will be introduced to CCAI and its three pillars (Dialogflow, Agent Assist, and Insights), and the concepts behind conversational experiences and how the study of them influences the design of your virtual agent. After taking this course you will be prepared to take your virtual agent design to the next level of intelligent conversation.

Pelajari lebih lanjut