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Suresh Krishna Vasa
Mitglied seit 2022
Einbettungen, Vektorsuche und RAG mit BigQuery erstellen
Earned Sep 28, 2026 EDT
Introduction to Gemini for customer experience
Earned Jun 25, 2026 EDT
Build and Deploy Customer Experience Agents
Earned Mai 18, 2026 EDT
Customer Experience Agent Studio: Grundlagen
Earned Mär 22, 2026 EDT
Generative KI ist mehr als nur Chatbots
Earned Sep 15, 2025 EDT
KI-Agenten mit generativen Playbooks erstellen
Earned Jul 28, 2025 EDT
[DEPRECATED] Webhook fundamentals
Earned Jul 21, 2025 EDT
Einführung in generative KI
Earned Jul 15, 2025 EDT
Einführung in Large Language Models
Earned Jul 14, 2025 EDT
Configure and Maintain CCaaS as an Admin
Earned Mai 20, 2025 EDT
Manage Functions and Reporting with CCaaS
Earned Mär 19, 2025 EDT
Handle Consumer Interactions with CCaaS
Earned Mär 2, 2025 EST
Konversationelle KI und ihr Einsatz-Framework
Earned Okt 29, 2024 EDT
Virtual Agent Development in Dialogflow CX for Software Devs
Earned Jul 25, 2023 EDT
Virtual Agent Development in Dialogflow CX for Citizen Devs
Earned Jul 20, 2023 EDT
DEPRECATED Create Conversational AI Agents with Dialogflow CX
Earned Jul 14, 2023 EDT
[DEPRECATED] - Building Conversational Experiences with Dialogflow
Earned Jul 11, 2023 EDT
CCAI Operations and Implementation
Earned Jun 15, 2023 EDT
[DEPRECATED] Contact Center AI: Conversational Design Fundamentals
Earned Jun 8, 2023 EDT
In diesem Kurs wird eine Lösung für Retrieval-Augmented Generation (RAG) in BigQuery vorgestellt, die KI-Halluzinationen minimiert. Sie lernen einen RAG-Workflow kennen, der die Erstellung von Einbettungen, die Suche in einem Vektorraum und die Generierung verbesserter Antworten umfasst. Darüber hinaus werden die konzeptionellen Gründe für diese Schritte und ihre praktische Umsetzung mit BigQuery erklärt. Am Ende des Kurses werden Sie in der Lage sein, eine RAG-Pipeline mithilfe von BigQuery und generativen KI-Modellen wie Gemini zu erstellen und Modelle einzubetten, um KI-Halluzinationen zu verhindern.
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This course explores the different products and capabilities of Gemini for customer experience, including CX Agent Studio, Agent Assist and CX Insights. Additionally, it covers the foundational principles of conversation design to craft engaging and effective experiences that emulate human-like experiences specific to the Chat channel.
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In this course you will discover the exciting new features and capabilities of Customer Experience Agent Studio (CX Agent Studio), design AI agents from the CLI using MCP servers, learn how to evaluate your agent's performance and implement the Quality Hill Climbing process. You will also find out how to set up your agent's memory to store, retrieve, and use information across conversation turns and implement callbacks for logging or authentication, configure guardrails to protect against malicious attempts and ensure aligned responses, and deploy the agent to various channels.
Additionally, you will explore the possible integrations between CX Agent Studio and CCaaS services and providers, including first party digital channel integrations with Google Telephony Platform (GTP), widgets and APIs, escalations to human agents through Google Cloud CCaaS and Gemini for customer experience, and third party telephony and CCaaS integrations with providers such as Twillio or Salesforce.
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In diesem Kurs lernen Sie die Konzepte und praktischen Fähigkeiten kennen, um mit Customer Experience Agent Studio (CX Agent Studio) anspruchsvolle, multimodale Multi-Agent-Kundenservice-Agenten zu entwerfen, zu erstellen und zu testen.
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Generative KI ist mehr als nur Chatbots ist der erste Kurs des Lernpfads „Gen AI Leader“, für den es keine besonderen Voraussetzungen gibt. In diesem Kurs wird neben den Grundlagen von Chatbots auch gezeigt, welches Potenzial generative KI für Ihr Unternehmen bietet. Sie lernen Konzepte wie Foundation Models und Prompt Engineering kennen, die für die Nutzung der Leistungsfähigkeit von generativer KI entscheidend sind. Außerdem werden wichtige Überlegungen behandelt, die Ihr Unternehmen bei der Entwicklung einer erfolgreichen Strategie für generative KI berücksichtigen sollten.
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In diesem Kurs erfahren Sie, wie Sie mithilfe generativer Playbooks dialogorientierte Anwendungen für Conversational Agents erstellen. Zuerst erhalten Sie eine Einführung in Playbooks und lernen, wie Sie Ihr erstes Playbook erstellen. Außerdem erfahren Sie, wie wichtig Tests sind, und erhalten Erläuterungen zu wichtigen Themen der Produktion wie beispielsweise Kontingentlimits und Integration. Zum Schluss wird eine Fallstudie vorgestellt, die zeigt, wie Playbooks für die generative Steuerung genutzt werden.
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In this course, you will learn the important role that different types of webhooks play in Dialogflow CX development, and how to effectively integrate them into your routine configuration of a Virtual Agent.
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In diesem Einführungskurs im Microlearning-Format wird erklärt, was generative KI ist, wie sie genutzt wird und wie sie sich von herkömmlichen Methoden für Machine Learning unterscheidet. Darüber hinaus werden Tools von Google behandelt, mit denen Sie eigene generative KI-Anwendungen entwickeln können.
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In diesem Einführungskurs im Microlearning-Format wird untersucht, was Large Language Models (LLM) sind, für welche Anwendungsfälle sie genutzt werden können und wie die LLM-Leistung durch Feinabstimmung von Prompts gesteigert werden kann. Darüber hinaus werden Tools von Google behandelt, die das Entwickeln eigener Anwendungen basierend auf generativer KI ermöglichen.
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Configure and Maintain CCaaS as an Admin is a course that provides end users with essential learning about the core features, functionality, reporting, and configuration information most relevant to the role. This course is most appropriate for those who perform administrative functions to support the operation of the contact center as well as analyze, troubleshoot, and configure the platform to best meet the demands of customers. Although this program will review some monitoring and reporting aspects, those topics are explored in depth in the course titled "Managing Functions and Reporting with CCaSS."
Explore other content in the Gemini Agent Ready (GEAR) program.
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Manage Functions and Reporting with CCaaS provides end-users with essential training about the core features, functionality, monitoring, reporting, and configuration information that is most relevant to the role. This course is most appropriate for those at the managerial level of the contact center who are tasked with monitoring the effectiveness, efficiency, and KPI attainment for all consumer interactions. While this program will review some aspects of settings and configuration options, the major focus is on reporting functionality in CCaaS.
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This course teaches contact center agents about the core agent features and functionality in Contact Center as a Service (CCaaS). CCaaS is a unified contact center platform that accelerates an organization's ability to leverage and deploy contact centers without relying on multiple technology providers. This course is most appropriate for those who handle consumer interactions via chat and call.
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Erweitern Sie Ihr Verständnis von Kundenservice mit diesem Kurs über Gemini Enterprise for Customer Experience (GECX) und seine leistungsstarken Funktionen mit generativer KI. Zuerst befassen wir uns mit der Vergangenheit und Entwicklung von Contact Centern und erläutern, wie generative KI sie voranbringt. Anschließend erhalten Sie einen tiefen Einblick in die wichtigsten Bausteine der GECX-Lösung und erfahren, wie jede Komponente dazu beiträgt, den Kundenservice zu verbessern. Zum Schluss wird das Anwendungsszenario für GECX vorgestellt, zusammen mit praktischen Anwendungsfällen und den verschiedenen Nutzeridentitäten, die von dieser innovativen Lösung profitieren.
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Welcome to "Virtual Agent Development in Dialogflow CX for Software Devs", the third course in the "Customer Experiences with Contact Center AI" series. In this course, learn how to develop more customized customer conversational solutions using Contact Center Artificial Intelligence (CCAI). In this course, you'll be introduced to more advanced and customized handling for virtual agent conversations that need to look up and convey dynamic data, and methods available to you for testing your virtual agent and logs which can be useful for understanding issues that arise.
This is an intermediate course, intended for learners with the following type of role:
Software developers: Codes computer software in a programming language (e.g., C++, Python, Javascript) and often using an SDK/API.
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Welcome to "Virtual Agent Development in Dialogflow CX for Citizen Devs", the second course in the "Customer Experiences with Contact Center AI" series.
In this course, learn how to develop customer conversational solutions using Contact Center Artificial Intelligence (CCAI). In this course, you'll be introduced to adding voice (telephony) as a communication channel to your virtual agent conversations using Dialogflow CX.
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Earn a skill badge by completing the Create Conversational AI Agents with Dialogflow CX quest, where you will learn how to create a conversational virtual agent, including how to: define intents and entities, use versions and environments, create conversational branching, and use IVR features. A skill badge is an exclusive digital badge issued by Google Cloud in recognition of your proficiency with Google Cloud products and services and tests your ability to apply your knowledge in an interactive hands-on environment. Complete this skill badge quest, and the final assessment challenge lab, to receive a skill badge that you can share with your network.
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This course provides a deep dive into how to create a chatbot using Dialogflow, augment it with Cloud Natural Language API and operationalize it using Google Cloud tools.
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Welcome to "CCAI Operations and Implementation", the fourth course in the "Customer Experiences with Contact Center AI" series. In this course, learn some best practices for integrating conversational solutions with your existing contact center software, establishing a framework for human agent assistance, and implementing solutions securely and at scale. In this course, you'll be introduced to Agent Assist and the technology it uses so you can delight your customers with the efficiencies and accuracy of services provided when customers require human agents, connectivity protocols, APIs, and platforms which you can use to create an integration between your virtual agent and the services already established for your business, Dialogflow's Environment Management tool for deployment of different versions of your virtual agent for various purposes, compliance measures and regulations you should be aware of when bringing your virtual agent to production, and you'll be given tips from virtua…
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Welcome to "CCAI Conversational Design Fundamentals", the first course in the "Customer Experiences with Contact Center AI" series.
In this course, learn how to design customer conversational solutions using Contact Center Artificial Intelligence (CCAI). You will be introduced to CCAI and its three pillars (Dialogflow, Agent Assist, and Insights), and the concepts behind conversational experiences and how the study of them influences the design of your virtual agent. After taking this course you will be prepared to take your virtual agent design to the next level of intelligent conversation.
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