成为会员时间：2021
Virtual Agent Development in Dialogflow ES for Software Devs
Earned Jul 13, 2022 EDT
Virtual Agent Development in Dialogflow CX for Software Devs
Earned Jul 12, 2022 EDT
Google Cloud 基础知识
Earned Mar 9, 2022 EST
Customer Experiences with Contact Center AI
Earned Oct 11, 2021 EDT
Welcome to "CCAI Virtual Agent Development in Dialogflow ES for Software Developers", the third course in the "Customer Experiences with Contact Center AI" series. In this course, learn to use additional features of Dialogflow ES for your virtual agent, create a Firestore instance to store customer data, and implement cloud functions that access the data. With the ability to read and write customer data, learner’s virtual agents are conversationally dynamic and able to defer contact center volume from human agents. You'll be introduced to methods for testing your virtual agent and logs which can be useful for understanding issues that arise. Lastly, learn about connectivity protocols, APIs, and platforms for integrating your virtual agent with services already established for your business.
Welcome to "Virtual Agent Development in Dialogflow CX for Software Devs", the third course in the "Customer Experiences with Contact Center AI" series. In this course, learn how to develop more customized customer conversational solutions using Contact Center Artificial Intelligence (CCAI). In this course, you'll be introduced to more advanced and customized handling for virtual agent conversations that need to look up and convey dynamic data, and methods available to you for testing your virtual agent and logs which can be useful for understanding issues that arise. This is an intermediate course, intended for learners with the following type of role: Software developers: Codes computer software in a programming language (e.g., C++, Python, Javascript) and often using an SDK/API.
在本入门级课程中，您将了解 Google Cloud 的基础工具和服务。此课程提供了可选视频， 旨在帮助您深入了解和回顾实验中涉及的概念。Google Cloud 基础知识是推荐给 Google Cloud 学员的第一门课程 - 即使您几乎没有云相关知识，也能从中获得实践 经验，并将其直接运用于您的首个 Google Cloud 项目。从编写 Cloud Shell 命令和部署您的第一个虚拟机，到在 Kubernetes Engine 上运行应用 或者使用负载均衡，“Google Cloud 基础知识”都是您了解该平台 基本功能的首选入门级课程。
Learn how to design, develop, and deploy customer conversational solutions using Contact Center Artificial Intelligence (CCAI). You'll also learn some best practices for integrating conversational solutions with your existing contact center software, establishing a framework for human agent assistance, and implementing solutions securely and at scale.