18
Introduction to Agent Assist and its GenAI Capabilities
18
Introduction to Agent Assist and its GenAI Capabilities
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In this course you will learn how Contact Center AI Agent Assist can enhance the productivity of human agents while interacting with customers through the Chat channel
Informações sobre o curso
Objetivos
- Understand Agent Assist vision, its features, and limitations
- Reflect on Agent Assist Architecture.
- Understand smart reply feature along with cloud environment setup
- Learn about Smart Compose feature
- Learn LLM baseline summarization and the steps for implementation.
- Learn about generative knowledge assist and integrating it with with GenAI agent
- Understanding sentiment analysis and how to enable it
- Learn about upcoming GenAI capabilities in Agent Assist.
- Understand requirements for delivering an Agent Assist Proof of Concept
- Understand the various phases of the delivery lifecycle.
Pré-requisitos
Virtual FAQ with data store agents
Público-alvo
CAs/CDs, Cloud Architect, Telephony Eng, ML Eng, UI Eng, Program Managers
Idiomas disponíveis
English
O que eu faço quando terminar o curso?
Ao final do curso, você pode navegar pelo conteúdo complementar do programa de aprendizado ou conferir nosso catálogo.
Quais selos eu posso ganhar?
Ao terminar um curso, você receberá um selo de conclusão. Os selos são exibidos no seu perfil e podem ser compartilhados nas suas redes sociais.
Tem interesse em participar desse curso com um dos nossos parceiros?
Confira o conteúdo do Google Cloud no Coursera e no Pluralsight.
Prefere aprender com um instrutor?