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08

Building a Virtual Agent with Dialogflow CX

08

Building a Virtual Agent with Dialogflow CX

3 hours Intermediate

Learn how to build a basic virtual agent for your contact center using Dialogflow CX.

Skill badges validate your practical knowledge on specific products through hands-on labs and challenge assessments. Earn a badge by completing a course or jump straight into the challenge lab to get your badge today. Badges prove your proficiency, enhance your professional profile, and ultimately lead to increased career opportunities. Visit your profile to track badges you’ve earned.

info
Course Info
Objectives
  • Understand what a steering agent is and how it can help your business.
  • Understand the structure of a virtual agent in Dialogflow CX and how the different components connect.
  • Build a taxonomy and train your virtual agent.
  • Incorporate state handlers into your virtual agent.
  • Improve your agent using Dialogflow best practices.
Prerequisites
N/A
Audience
Conversational architect
Available languages
English
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