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CCAI Insights
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CCAI Insights
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In this course you will learn how to leverage Contact Center AI Insights to uncover hidden information from your contact center data to increase operational efficiency and drive data-driven business decisions.
Informações sobre o curso
Objetivos
- Become familiar with CCAI Insights along with its use cases and business values.
- Demonstrate an understanding of ingesting the audio or chat transcript files into Insights
- Become familiar with topic modeling and analyze different ways to create a topic model.
- Learn about LLM Summarization & ways to enable it via UI or AP
- Become familiar with other insights offerings with LLM generative FAQ's as well as smart and custom highlighters.
- Learn how to analyze conversations via insights console or API
- Become familiar with exporting insights data to BigQuery
- Become familiar with pre-built looker dashboards for reviewing the conversation analytics
- Understand how to draft a Insights Proof of Concept
- Become familiar with the phases of discovery, design, implementation & testing, and production deployment as part of the Insights Delivery process
- Understand the four phases of the Optimization process with CCAI Insights.
Pré-requisitos
Intro to CCAI and CCAI Engagement Framework
Público-alvo
CAs/CDs,
Data Engineers, Data Analysts, Data Scientists, Program Managers
Idiomas disponíveis
English
O que eu faço quando terminar o curso?
Ao final do curso, você pode navegar pelo conteúdo complementar do programa de aprendizado ou conferir nosso catálogo.
Quais selos eu posso ganhar?
Ao terminar um curso, você receberá um selo de conclusão. Os selos são exibidos no seu perfil e podem ser compartilhados nas suas redes sociais.
Tem interesse em participar desse curso com um dos nossos parceiros?
Confira o conteúdo do Google Cloud no Coursera e no Pluralsight.
Prefere aprender com um instrutor?