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16

Generative Playbooks

16

Generative Playbooks

1 hour 15 minutes Advanced

In this course, you will learn how to build conversational experiences in Dialogflow CX leveraging Generative Playbooks, a Gen AI feature to develop end to end agents by specifying tasks through natural language

Skill badges validate your practical knowledge on specific products through hands-on labs and challenge assessments. Earn a badge by completing a course or jump straight into the challenge lab to get your badge today. Badges prove your proficiency, enhance your professional profile, and ultimately lead to increased career opportunities. Visit your profile to track badges you’ve earned.

info
Course Info
Objectives
  • Understand generative playbooks and how they can be used.
  • Learn prompt design principles.
  • Learn about the types of testing, debugging, and troubleshooting techniques.
  • Understand operations planning and production deployment.
  • Understand generative steering and its benefits.
Prerequisites

Intro to CCAI and CCAI Engagement Framework + Virtual FAQ with data store agents
Audience
CAs/CDs, QA, PgMs, Data Scientists, Data Engineers
Available languages
English
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