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04

Agent Summarization (Custom)

04

Agent Summarization (Custom)

magic_button Large Language Models
These skills were generated by AI. Do you agree this course teaches these skills?
45 minutes Advanced

In this course you will learn how Contact Center AI Agent Assist can help distill complex customer interactions into concise and clear summaries.

Skill badges validate your practical knowledge on specific products through hands-on labs and challenge assessments. Earn a badge by completing a course or jump straight into the challenge lab to get your badge today. Badges prove your proficiency, enhance your professional profile, and ultimately lead to increased career opportunities. Visit your profile to track badges you’ve earned.

info
Course Info
Objectives
  • Understand conversation summarization in a nutshell.
  • Learn how to evaluate the required steps to prepare data.
  • Understand how to Identify the best practices for reviewing steps for labelling data.
  • Learn the important model details and steps for building a model.
  • Develop a clear understanding of model deployment.
  • Understand the key metrics to evaluate a model.
  • Understand the common issues with your model and identify ways for improving it.
  • Learn LLM with its custom sections feature.
Prerequisites

Agent Assist Voice and Integrations
Audience
ML Engineers, Data Scientists
Available languages
English

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