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09

Conversation Design Fundamentals

09

Conversation Design Fundamentals

1 hour 30 minutes Introductory

This course explores the foundational principles of conversation design to craft engaging and effective chatbot experiences that emulate human-like experiences.

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Course Info
Objectives
  • Define conversation design and articulate its importance in creating effective virtual agent interactions.
  • Differentiate between traditional and generative AI agents, outlining the strengths and weaknesses of each approach, and identifying appropriate use cases for both.
  • Design conversational flows that are clear, concise, and goal-oriented using conversational scripts.
  • Integrate a distinct personality for your virtual agent, ensuring it aligns with brand voice and resonates with the target audience.
  • Implement techniques to maintain conversation flow and ensure user satisfaction, even when encountering obstacles or requiring escalation.
Prerequisites
N/A
Audience
Conversational architect, Conversational designer
Available languages
English
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