09 Conversation Design Fundamentals

09

Conversation Design Fundamentals

Name: Conversation Design Fundamentals
Rating: 4.17 (2214 reviews)

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Conversation Flows

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1 heure 30 minutes Débutant

This course explores the foundational principles of conversation design to craft engaging and effective chatbot experiences that emulate human-like experiences.

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Informations sur le cours

Objectifs

Define conversation design and articulate its importance in creating effective virtual agent interactions.
Differentiate between traditional and generative AI agents, outlining the strengths and weaknesses of each approach, and identifying appropriate use cases for both.
Design conversational flows that are clear, concise, and goal-oriented using conversational scripts.
Integrate a distinct personality for your virtual agent, ensuring it aligns with brand voice and resonates with the target audience.
Implement techniques to maintain conversation flow and ensure user satisfaction, even when encountering obstacles or requiring escalation.

Prérequis

N/A

Cible

Conversational architect, Conversational designer

Langues disponibles

English

09

Conversation Design Fundamentals

09

Conversation Design Fundamentals

La puissance des ateliers challenge