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13

Conversational AI telephony and chat integrations

13

Conversational AI telephony and chat integrations

magic_button Chat Agent Assist
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1 hour 30 minutes Advanced

This course explores how telephony systems can connect with Google to enable phone-based interactions within the Conversational AI ecosystem

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info
Course Info
Objectives
  • Understand the basics of telephony connectivity and architecture.
  • Identify how different telephony connectivity configurations can affect the accessibility of Conversational Agents and Agent Assist features
  • Review other Frontend integration options from one-click telephony to open source SMS
Prerequisites

Ability to create chat agents using Conversational Agents
Audience
Developers and conversational engineers
Available languages
English
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