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03

Customer Engagement Suite with Google AI Architecture

03

Customer Engagement Suite with Google AI Architecture

magic_button Agent Assist Conversational Agents
These skills were generated by AI. Do you agree this course teaches these skills?
3 hours Introductory universal_currency_alt 2 Credits

In this course you will learn the key architectural considerations that need to be taken into account when designing for the implementation of Conversational AI solutions. Please note Dialogflow CX was recently renamed to Conversational Agents and CCAI Insights was renamed to Conversational Insights.

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info
Course Info
Objectives
  • Provide an overview of Customer Engagement Suite resource management.
  • Identify the infrastructure considerations required to plan for the deployment of Conversational Agents.
  • Identify the details of planning for Agent Assist.
  • Explain how to plan for Conversational Insights implementation and review target user personas.
  • Describe the key deployment and operational aspects that help launch a CES solution and keep it up and running.
  • Identify the best tools for release automation.
  • List the important security and compliance aspects needed for a CES solution.
Prerequisites
NA
Audience
CAs, CDs, Cloud Architects, UI Integration/Telephony Engineers
Available languages
English

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