In this advanced course, you will design, evaluate, deploy, and monitor production-ready AI agents using Customer Experience Agent Studio (CX Agent Studio).

You will apply deterministic design principles, test agents with simulations, and build low-latency voice experiences with Native Audio. You will accelerate development using the CX Agent Studio Model Context Protocol (MCP) server and enterprise connectors. Then, evaluate agent performance with golden test cases and the AI-assisted quality hill climbing process. Finally, deploy your agents across web and telephony channels, configure human escalation, and monitor live conversations using Quality AI in CX Insights.